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Xperia Ray wont turn on please help

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Xperia Ray wont turn on please help

ok when i turn my phone on it get to the part where the screen is black and it says sony ericsson in the middle of the screen.. And thats as far as i can go... should i just connect it to my computer and update it using Sony PC Companion 2.1?

23 REPLIES 23
Nabeel
Master

Keep us updated Slightly_smiling_Face

I hope that works for you

mystory
Visitor

I am also having issues, i ran the update for ICS on my xperia ray and it said it updated but now it wont turn on. I dont even get the sony screen, the green light just flashes at me while i hold the power button and nothing else happens

Nabeel
Master

Reinstall Phone's software using PC Companion or SUS

mystory
Visitor

how without being able to turn it on?

Nabeel
Master

You don't have to turn on the mobile

Follow the steps

________________________________________________________________

Backup everything as it will erase all data on phone (sms, contacts,apps)

Update/Repair your phone via PCC or SUS

PCC (PC COMPANION) – Repair your software with this .First do the setup without connecting your mobile to pc.(only connect when you are asked to).

Do it as follow >> PCC > SUPPORT ZONE> SOFTWARE UPDATE> REPAIR SOFTWARE (written with blue) 

PC Companion http://www.sonymobile.com/global-en/tools/pc-companion/

SUS ( Sony Update Service)  ... download and install it on pc and follow the on-screen instructions http://www-support-downloads.sonymobile.com/Software%20Downloads/Update_Service_Setup-2.11.12.5.exe

                  or

http://www.sonymobile.com/global-en/tools/update-service/

Both the links are same

________________________________________________________________

mystory
Visitor

should it be taking forever for PCC to do the computer part??? its sitting at like 20% saying initializing

Nabeel
Master

Problem with your PC

Have a go with SUS, it should work fine

mystory
Visitor

i just did this with PCC, it says update finished and everything and then it just wont turn on...

Nabeel
Master

If your phone is still under warranty then go to service centre to get it checked.

Otherwise there is an unofficial step that might solve the problem ( It may void the warranty )

mystory
Visitor

whats the next step? my phone isnt under warranty as i had to buy this one because they refused to fix my old phone which was under warranty