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Sony Xperia L turned off while open chrome browser

ArchanaPrabu
Visitor

Sony Xperia L turned off while open chrome browser

 I recently bought Sony Xperia L Model number(C2104),its get turned off when i trying to use the google chrome browser and its again automatically turned on.I really donno why its happening.

11 REPLIES 11
Thommo
Genius

Open Settings - Apps then swipe to all and look for Chrome - Open and tap uninstall updates then clear cache reboot and try again

ArchanaPrabu
Visitor

I tried that.But no use.Again its switching off whenever i open Chrome browser.

Alexander1
Champion

That sounds quite strange. 

I would suggest that you try to boot your phone into safe mode to see if the problem may be related to any 3rd party app that you have installed in your phone:

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

ArchanaPrabu
Visitor

I just booted my phone in safe mode and none of the 3rd party apps are displaying.Then how can I track the problem related to any 3rd party app or not?Am really confused !! Slightly_frowning_Face

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_alexdon_
Expert

If you do not experience any restart,it should be fine.But chrome does not boot in safe mode,right?

alexdon
ArchanaPrabu
Visitor

If i try to use chrome in safe mode also my mobile gets turned off.So there is NO solution for this rather i should go and check out any Sony service center.

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_alexdon_
Expert

Alexander1
Champion

Before turning the phone into service you could try to reinstall/repair the phone software using PC Companion: 

http://www.sonymobile.com/update

In PC Companion, press start on Support Zone > Start on Update the phone/tablet software > Press the blue link that says "Repair phone/tablet".

Before repairing the software in your device you may want to backup your information first. Check out this topic for more information on how to:
http://talk.sonymobile.com/t5/FAQ/Backup-amp-Transfer/m-p/407253#U407253

Raninto
Visitor

Just clear the cache of chrome then open the Google chrome and go to the setting then go into content setting then disable that (Google app access your location)

I m also suffered from this problem. When I allow any other site that want to access my location. Then this problem. Is occurred

just try it. It will be work......!!!