SD card video playback issue. Sony KD 42W7B smart.

[hardtoplease]

playing back a videos shot on a camera trap. Good clear picture on my TV but for some reason playback is way too fast. Video runs at correct speed on PC. I use a small SD card adapter plugged in to the USB socket to the rear of the TV.  Any help and advice pleaseThanks J.

[EdwinaU]

Hi hardtoplease, thanks for your comment. We will look into this for you and someone will get back to you soon. 

Best wishes, 

Edwina_U

[cass_n]

Hi there - have you checked the properties of the video file (i.e. frame rate) to see if this is what's causing the issue?

Cheers,
C

[hardtoplease]

Thanks for the reply, no I havent checked the frame speed but it plays just fine on my PC. Usually anything from an SD that is problem free on the PC is fine on the TV.   J.

[cass_n]

If you haven't already, it might be worth getting in touch with Support so they can help look into this for you (details here).