Update.
I spoke to the SONY telephone support service on Friday. The young lady (In Egypt) was very helpful.
Guided me through everything I had already done apart from the factory reset which she asked me to do.
This still did not resolve the problem. The young lady, who had already taken my contact details, put me on hold while she spoke to a colleague.
By this time I had been on the phone for 28 minutes and the helpline was due to close. After a couple of minutes the phone went dead! I thought perhapa there was a 30 minute talktime limit or the phone lines had been closed down bang on time.
About a minute later the young lady called me back and apologised as the line had gone dead at her end too.
She has no idea what is wrong, it might be a manufacturing fault when the TV was being made. She said she would arrange for a SONY engineer to come and look at the TV.
As I live in a small village in the Highlands of Scotland the nearest engineer is probably about 60 miles away! The TV is now 2 years old and out of warranty so I will have to pay for the engineers visit.
The young lady from the support service is supposed to be calling back to let me know which Sony engineer, from where and when, is coming to look at the TV. If they are from too far away I will tell them not to bother and call our local TV repair man, who only lives 20 miles away, to come and have a look.
I cannot fault the service I have received from the SONY helpdesk so far, very polite and very easy to understand.
We have been playing DVD's through the new system and watching it on a 32" SHARP TV. I have to say the surround system is excellent. Two years ago my wife complained that the new 40" SONY was too big and she did not like it! Now she is moaning that the 32" is too small and can't wait to get the larger SONY working again!
