BDP-S480 doesn't read some DVDs

[daniele_lucchetta]

My BDP-S480 doesn't read some DVD (for instance some 007 movies). It shows "INVALID" disc. The disc is new/clean. Software version M07.R.0631. Any suggestion?

[Sean_Mc]

Hi Daniele,

Welcome to the Sony Community.  You haven't mentioned if these discs did play before.  

Can you follow the steps below - 

1. Make sure the inserted disc is compatible with the Blu-ray Disc player.  Refer to the list of supported discs indicated in the instruction manual of the player
2. Check if the disc corresponds with the correct region 
3. Check the disc for any cracks, scratches or fingerprints that might be interfering with playback.
4. Wipe the reading surface of the disc with a soft dry cloth before placing the disc on the tray.
5. Try to play the disc again.

Let me know how you get on?

Best wishes,

Sean Mc

[daniele_lucchetta]

I've been able (don't know how!) to play it once: I mean trying and trying opening and closing the disk dock at the end once it played. Now I purchase yesterday a new BD (Avengers Infinity War) and it doesn't work. May be it is damaged? Is it convenient to repair?