PRS-T1 error -99999?

[mawarde84]

My PRS-T1 was working fine really like it, but:

• It froze,
• I reset it,
• I went to download another epub, it wouldn't download,
• I went to reader store and signed in, 
• Device authorization came up.
• Then "Internal system error. Please try later. If you still experience same issues, take note of the error code and contact Sony Support. (-99999).

So I thought I would use the forum as my contact.

Cheers

Mark

Message was edited by: mawarde84

[mawarde84 · Accepted solution]

I've found the solution.

Open reader software on the pc and de-authorize the reader and unplug then plug back in and it should automatically authorize again.

You do the de-authorization by going to info - edit - preferences - authorization - then de-authorize the device (not the pc).

Cheers

[Thalamus.]

Glad you managed to solve your problem & thanks for posting the solution..:smileyhappy:

[Thalamus.]

Hi Ian,

have you contacted Sony support regarding the error code 99999 message.?

[landescape]

Yes three times,e-mail and phone.

Clueless,absolutely.

Ian

[landescape]

Didn't work for me though.

It is about time Sony sorted this out.

They are quick enough to take your money.

Ian

[derekculloch]

I have the same problem with the 99999 error but sometimes it does let take me to an Adobe Id and email password confirmation screen. Sadly when I enter my details it does not accept them and asks me to re enter.

I then cancel the adobe request which disappears and I can enter the store and access my account details, I can but a book but I cannot down load the book. BUMMER.

[Thalamus.]

Hi all,

it would seem that this error 99999 message is not actualy a Sony one but is a Adobe/Reader Store issue..

If the de-authorise/Authorise mentioned above does ot help then the only workaround appears to be doing a hard reset of the reader to erase the DRM protction & then re-set up & try again..

Would anyone like to try this & see if it works for you.?

[ColBla]

I have recently had my PRS-T1 returned after a warranty repair in which (I was told) the motherboard was replaced, so the device hardware & software should be "clean". I now get this error -99999. I have an ongoing correspondence with Sony support in which they have had me do the de-authorise/re-authorise procedure and the hard reset, none of which works. I await the next "solution".