Very low sound from sony tv bluetooth output to sony headphones compared to headphone socket output

[JohnR3]

Audio level on sony tv bluetooth output to my sony headphones very low (indicated setting 98) compared to output level from headphone socket (indicated setting 22) I have varied out factory resets on tv and headphones numerous times

[JohnR3]

John Lewis Milton Keynes UK

[JohnR3]

Additional letters

BU

[LightFoot]

Hi @JohnR3   

I’m sorry that people keep asking you for the missing character after you had already provided it a week ago!! It is KD-43XG8305  The missing character is “G” which stands for the year 2019. The BU doesn’t matter, it stands for Black UK.

From your model Web Manual https://helpguide.sony.net/tv/gaep1/v1/en/08-05_05.html

[JohnR3]

Hi LightFoot,

Thank you for that information, very interesting.

Having had the model number issue resolved all I need now is a solution to my ver weak Sony Bluetooth issue.

Regards

JohnR3

[LightFoot]

Hi @JohnR3   Did you try the link I provided?

[JohnR3]

Yes I did, thanks for sending it. Using Headphone vol + or - gives me the numbers I quoted originally so it does not give me the headphone sound level I require. So why is the bluetooth volume so low compared to a direct connection to the headphone socket? This huge difference in sound levels maybe a Sony normal I don't know.

[Bernardus37]

I think this is normal because its a different signal BT or headphone socket, maybe there is some loss over BT.

[JohnR3]

I don't have an issue with listening to my Sony headphones connected via Bluetooth to my iPhone or MacBook, it's only with the Sony tv. I can accept that there may be differences but not the big difference I am experiencing when trying to listen to my Sony tv with my Sony headphones.

[TheGOAT]

@JohnR3 Contact sony support to see if they refer you to a service center to inspect your TV or they can escalate it.

[JohnR3]

OK, thanks for your suggestion. The tv is still under retailer service agreement so I'll try that option first.