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Green dots on Youtube and Netflix

profile.country.RO.title
enacheliviu
Explorer

Green dots on Youtube and Netflix

Hello, i have a problem with my TV, when I watch Youtube, Netflix or other apps with streaming video it appears a lot of green dots on entire screen. If I'm watching Sat Cable or movie from usb flash drive or External HDD i don't have any problem. It's not a Youtube problem with updates because I have the same problems with all streaming apps. I have this problem since i bought the TV but didn't care about it. Now i have Netflix and drive me crazy... i don't have warranty because i bought it in december 2015... I tried to do factory reset but doesn't work or I don't know how to do it properly, after factory reset i have Android 7.0 Nougat directly. I tried to update or delete updates of apps in question (Youtube and Netflix). What can I do? Thanks!Screenshot_20180818-193211_Gallery.jpg

 

6 REPLIES 6
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Sean_Mc
Moderator

HI there,

 

In order for me to try to help, can you let me know the full model of your TV?

 

Thanks,

 

Sean Mc

profile.country.RO.title
enacheliviu
Explorer

Sorry I forgot about model.

 

The TV is KD-55X8005C

Serial no. 6008222.

 

Thanks!

profile.country.RO.title
enacheliviu
Explorer

You can help me? Please?


@Sean_Mc wrote:

HI there,

 

In order for me to try to help, can you let me know the full model of your TV?

 

Thanks,

 

Sean Mc


 

profile.country.GB.title
Pascale_F
Moderator

Hi enacheliviu,

I'll see if I can track down an answer. Maybe someone else in the community has an idea in the meantime.


Thanks,


Pascale

profile.country.GB.title
Win_88
Specialist

Hi enacheliviu,

 

This is really interesting, but there are a couple of things that can be tried here:

 

1-Try connecting the TV to a different networks (this can be a Wi-Fi hot spot generated by a smartphone) and check if the same happens.

2-Try refreshing the TV by going to settings - Storage and reset - Internal storage - Clear cache

3-If all fails, load a video on Youtube and enable "Stats for nerds" and post a picture of that here so that we can think of something else.

 

Needless to say, ensuring the TV is running the latest firmware is always recommended.

 

Win_88

profile.country.RO.title
enacheliviu
Explorer

20180827_191804.jpg

 

20180827_191903.jpg

 

20180827_191812.jpg

 

I used hot spot

I already cleared the Cache

It has the last firmware as I see.

 

It is posible that the motherboard have some problem with decoding?

The price of motherboard is exactly like the TV now...