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Can’t get apps on Home Screen

Can’t get apps on Home Screen

I’ve just bought a Sony Bravia smart tv. I was hoping to install YouTube, so I could watch videos etc, but when I press the Home button on the remote, as instructed in the manual, nothing happens. It does not bring up any menu. I can get Netflix when I press the Netflix button. Can anyone please tell me what’s wrong?

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What model do you have? Is it a smart TV or an android smart TV?