awful customer support

[chrisgrimes]

yet again a complete failure from your customer support agent! expected yet another call today, typically put the 4-6pm time so as to totally avoid me calling after 6 as the lines are now closed! this is the last straw with you, I will be taking this to trading standards, you owe me a TV that is the same or better under warranty and you failed! i will not accept a sub par product!!!!

[LightFoot]

Hi @chrisgrimes 

I am sorry you are having problems, but you should note that this is a customer to customer community so you are not actually communicating with Sony direct. If you believe that any of your fellow customers can help you, then please let us have the details of your issue or let us know what the problem is. We are always interested in people’s experiences with Sony Support.