Join now - be part of our community!

2015 Bravia Android TV Issues

NickCo1979
Member

2015 Bravia Android TV Issues

I thought I'd create a generic thread to cover off the issues being encountered on the 2015 Bravia Android TVs. I've listed my issues below with fixes / workarounds and responses from support. All comments and solutions welcome!

 

 

1) Hot Swap HDMI doesn't work - manifested by no input on HDMI channels 2, 3 and 4 on the KD-49X8305C. Workaround - reset the TV, either by holding down the remote power button for 5 seconds or by switching the TV off at the wall and then back on again. Further details on this thread: https://community.sony.co.uk/t5/televisions/kd-49x8305c-hdmi-2-3-4-inputs-not-working/td-p/1944435

 

2) HDD Recording doesn't work - error message states a system update is required but none is available when checking. Hopefully this will be fixed soon by a firmware update.

 

3) Netflix App doesn't work - this seems like the app has been deliberately disabled. So far a support case has only recommended that a factory reset be performed (took two days to get to that cracking piece of advice.....), with no improvement as a result. A temporary (albeit for advanced users only) workaround is provided by MikeLothian on this thread - https://community.sony.co.uk/t5/televisions/netflix-support-for-kd55x8509c-android-tv/td-p/1945360 

 

4) Sound lag and performance issues after the TV (KD-49X8305C) has been on standby for a while - manifested for me as stuttering and sound / picture sync issues in all apps (youtube, amazon instant video etc) and HDMI sources (PS4, seperate YouView box etc). Hopefully this will be fixed in a firmware update, at the moment workarounds involve either changing channels to get the sync to work or in my case having to turn the TV off and then on again at the socket.

 

As stated previously, all comments welcome. Personally I'm willing to give Sony a couple of weeks to fix this, but if it's not done soon I'll be sending my new TV back for a refund as it's not really fit for purpose.

6,373 REPLIES 6,373
adyjay33
Member

Its interesting to see that Sony have now stopped my from posting any reviews on this TV and now I cant if I wanted too.

 

Censorship at its best Sony... well done... that coffin is being shut on you with a nail everytime someone posts a comment oin here about how bad your TV sets are.

 

Out of Ten I would now give you less than one and thats only cause I like the look of it.

 

Watchdog, What HiFi, Home Cinema Choice, Stuff magazine will all soon be recieving a letter from me about your TV's... sort sort this mess out, learn a lesson that the customer is not a Beta tester and we may forgive you, but if your dont... well reputations are easy lose and your reputation is going fast.

 

Update: I just put in a complaint to Sony via email, we shall see how they respond.

KD-55X8509C LATEST FIRMWARE
NOT A HAPPY CUSTOMER!
geoffparkin
Explorer

 With regard to the HDD function Sony informed me that this update would be put back to February next year, I ordered and have received a Sony external hard disk, now I feel foolish, I will just have to wait.

The delay in this update seems to be because Sony have had to spend time putting right bugs in the system, very poor service, could they not anticipate some problems in the planning stages?

 

Heckie
Member

@petsmart I will check again and post some photos of my settings.

adyjay33
Member

I bought four pairs of 3D glasses which unless I get another Sony will be useless, thats £200 down the drain!

KD-55X8509C LATEST FIRMWARE
NOT A HAPPY CUSTOMER!
frankie1g
Member

Who kept the box ? I assumed it would work and dumped it two days later  Sent from my Samsung device
adyjay33
Member

I got mine but had to force it through the loft hatch so its probably not in 100% condition.

KD-55X8509C LATEST FIRMWARE
NOT A HAPPY CUSTOMER!
elraouk
Member

I always keep boxes for everything that's in warranty! 
frankie1g
Member

To be fair if it's fixed and the every thing is released bug free.im sure we will all be happy.but the last firmware update.was such a shocker we have lost faith. Sent from my Samsung device
frankie1g
Member

Odd to stop you writing honest review I did and it got posted  Sent from my Samsung device
Anonymous
Not applicable

@adyjay33 

 

I recieved an email first thing this morning - I can confirm that your review will be published.  The rejection has been over-ruled by management.