2015 Bravia Android TV Issues

[NickCo1979]

I thought I'd create a generic thread to cover off the issues being encountered on the 2015 Bravia Android TVs. I've listed my issues below with fixes / workarounds and responses from support. All comments and solutions welcome!

1) Hot Swap HDMI doesn't work - manifested by no input on HDMI channels 2, 3 and 4 on the KD-49X8305C. Workaround - reset the TV, either by holding down the remote power button for 5 seconds or by switching the TV off at the wall and then back on again. Further details on this thread: https://community.sony.co.uk/t5/televisions/kd-49x8305c-hdmi-2-3-4-inputs-not-working/td-p/1944435

2) HDD Recording doesn't work - error message states a system update is required but none is available when checking. Hopefully this will be fixed soon by a firmware update.

3) Netflix App doesn't work - this seems like the app has been deliberately disabled. So far a support case has only recommended that a factory reset be performed (took two days to get to that cracking piece of advice.....), with no improvement as a result. A temporary (albeit for advanced users only) workaround is provided by MikeLothian on this thread - https://community.sony.co.uk/t5/televisions/netflix-support-for-kd55x8509c-android-tv/td-p/1945360 

4) Sound lag and performance issues after the TV (KD-49X8305C) has been on standby for a while - manifested for me as stuttering and sound / picture sync issues in all apps (youtube, amazon instant video etc) and HDMI sources (PS4, seperate YouView box etc). Hopefully this will be fixed in a firmware update, at the moment workarounds involve either changing channels to get the sync to work or in my case having to turn the TV off and then on again at the socket.

As stated previously, all comments welcome. Personally I'm willing to give Sony a couple of weeks to fix this, but if it's not done soon I'll be sending my new TV back for a refund as it's not really fit for purpose.

[adyjay33]

I'm starting to wonder whats the point in owning this TV... by the time they bring out a new firmware the Android system will be updated and it will break the TV again.

No Sony reply on here yet... wont hold my breath or I will be dead, if it gets pushed back to 26th Feb 2016 in the UK it means that the TV will already be four months old and newer models that work will be out, should not have bothered with Sony and stuck to a reputable make.

[Calibar]

Recently, just noticed that the TV doesn't recognise any input through the HDMI ports.

I didn't have this problem before, I now have to reboot the tv all the time. What gives?

[malcolm1962]

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@adyjay33 wrote:

I think you will find Currys will play very hardball if you return the TV after the 30 day period, there is no fault as you say but even under UK trading laws you do not have the riight to hold onto a set then return it months later as not fit etc... and ask for a refund... it just wont happen, if the product is "Faulty" from new then yes if it keeps failing you can probably get a refund, but as these TV's are not faulty and its software related, then how can you get a refund on an item that an update could fix?

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You are (thankfully) wrong about Currys and about consumer law. I and several others have previously posted on this thread how we managed, very easily, to get Currys to provide a refund on these sets on the basis that it was "not as described". In my case I'd had the set for about 6 weeks, but there are others who had their sets for much longer.

Forgive me for saying this (as its not personal against you), but Its the ignorance of consumer laws that you obviously have that lets Sony and retailers get away with selling us shoddy goods.

I've been putting my views about how unfit these sets are on AV Forums over the past couple of weeks and its clear that many people refuse to believe the expereinces of actual users. There are a couple of advocates who have had their sets for 2-3 weeks who think we (on the Sony Community Forum) are all "looking for problems", other newbies appear to be being told by dealers that they have no reported issues and that their were a few niggles at launch which have long been sorted. Unbelievable!

[frankie1g]

Well said  Sent from my Samsung device

[adyjay33]

I have to disagree to a certain point on what you have said about returning after a period of time.

Consumer laws changed in Oct 2015.

I did not say how long in my post to take it back apart from the 30 days in which time you can if the goods are faulty and you can get a full refund, but with the firmware updates possibly coming later, and we dont know if thats true but it is certainly suggested by Sony as possibly happening and in some cases its to the 29th Feb 2016 as satated for other countries, then some people may end up past a crucial time limit of 6 months, I for one, if this update screws up or is late, will be into my 4th month so I maybe okay, others who bought before will not be so lucky and its pot luck if its after 6 months.

You have up until 6 months to return good as "faulty" and they have to prove to to you it was not when you bought it, after that its up to you to prove it, so you just cant take back an item after 6 months without having an issue that would cost you money to prove that it was indeed faulty,tat could cost you more that the TV is worth which is not worth doing.

Even then one month (Depending on retailers, Currys is 30 days whereas John Lewis is 90 day, you will only get a repair, a partial refund or hopefully a replacement and you dont have that choice as thats up to the retailer to decide unless they are feeling generous.

As this seems to be a software fault it could drag on longer than 6 months, whereby you could still be left trying to prove to the retailer that  the set is not of satisfactory quality, fit for purpose, as described and will last a resonable amount of time, after 6 months its up to you them to prove it, you will be taking a risk if you want to go to the court route.

I think the above points need to be said on here as the information is vital to getting anything done.

Contary to what you said about me and you know very little, I do know consumer law as I used to work closely with trading standards.

[frankie1g]

Depends when you reported faults to.the.shop I reported to Jl in august they said they will send a sony engineer round they have not arrived yet but as far as I'm concerned it was reported faulty 3 weeks after buying so.thats when the clock stopped  Sent from my Samsung device

[adyjay33]

Of course if it has been reported then its a different matter althogether as its an ongoing issue, but if you have not reported it then the rules stated apply.

Its best to send in a letter that is recorded delivery and ask for a reply on the issue (Important) and state that you will reject the TV if the issues are not resolved, especially if the update comes out and does not work or make things worse or is even more delayed.

[Pete4L]

So as an owner of a Bravia KD 55X that has many of the common faults mentioned here I was interested in this update from SONY android-tv-features-update I'm prepared to give SONY the benefit of the doubt for now... I don't really want the hassle of returning my TV before Xmas anyway! In fact apart from it's faults when it's working, it's a great TV!! I guess they must be testing the fixes on the Irish customers before they roll it out to the UK!  I will be on the warpath in the new year if no fix comes down the pipeline....

[Anonymous]

Hi all

Just to clarify on a couple of conversations today:

1 - Direct Answers from Sony

In general, Sony does not directly reply to posts on this forum.  Hence the wording of 'Community Forums'.  If you require an answer or explaination, you need to contact Sony via other means (i.e. phone, email, snail mail)

2 - UK Consumer Law

In the UK, as of 1st October 2015, a new Consumer Rights Act came into effect.  Previous to that its the Sales of Goods Act.

As with the Sale of Goods Act, under the Consumer Rights Act all products must be of satisfactory quality, fit for purpose and as described. 

The rules also include digital content in this definition. So all products - whether physical or digital - must meet the following standards: 

• Satisfactory quality  Goods shouldn't be faulty or damaged when you receive them. You should ask what a reasonable person would consider satisfactory for the goods in question? For example, bargain bucket products won’t be held to as high standards as luxury  goods.
• Fit for purpose  The goods should be fit for the purpose they are supplied for, as well as any specific purpose you made known to the retailer before you agreed to buy the goods.
• As described  The goods supplied must match any description given to you at the time of purchase.

I have created a post with some useful links:

https://community.sony.co.uk/t5/general-chat/consumer-rights-act-2015/td-p/2055673

[frogger38]

Having raised a formal complaint with Sony Customer relations, they asked for my telephone number and have rung me. My main concern is about the missing features of PAP and HDD recording.

Sony Customer relations gave me an assurance that the features will be made available before Dec 24th. I asked for their opinion on if this was deliverable. I was told that the customer relations dept only have access to information which is on the public support web site !!! How does that help.

However, I was assured that Sony are doing everything in their power not to miss the date.

I asked where I stand if they fail to deliver on that promise, that could not be answered, but I have a promise that they would check internally and gather more information and come back to me.

I gave the operator a hard time and now feel guilty, but I also got the impression they are powerless and understand our issues.