2015 Bravia Android TV Issues

[NickCo1979]

I thought I'd create a generic thread to cover off the issues being encountered on the 2015 Bravia Android TVs. I've listed my issues below with fixes / workarounds and responses from support. All comments and solutions welcome!

1) Hot Swap HDMI doesn't work - manifested by no input on HDMI channels 2, 3 and 4 on the KD-49X8305C. Workaround - reset the TV, either by holding down the remote power button for 5 seconds or by switching the TV off at the wall and then back on again. Further details on this thread: https://community.sony.co.uk/t5/televisions/kd-49x8305c-hdmi-2-3-4-inputs-not-working/td-p/1944435

2) HDD Recording doesn't work - error message states a system update is required but none is available when checking. Hopefully this will be fixed soon by a firmware update.

3) Netflix App doesn't work - this seems like the app has been deliberately disabled. So far a support case has only recommended that a factory reset be performed (took two days to get to that cracking piece of advice.....), with no improvement as a result. A temporary (albeit for advanced users only) workaround is provided by MikeLothian on this thread - https://community.sony.co.uk/t5/televisions/netflix-support-for-kd55x8509c-android-tv/td-p/1945360 

4) Sound lag and performance issues after the TV (KD-49X8305C) has been on standby for a while - manifested for me as stuttering and sound / picture sync issues in all apps (youtube, amazon instant video etc) and HDMI sources (PS4, seperate YouView box etc). Hopefully this will be fixed in a firmware update, at the moment workarounds involve either changing channels to get the sync to work or in my case having to turn the TV off and then on again at the socket.

As stated previously, all comments welcome. Personally I'm willing to give Sony a couple of weeks to fix this, but if it's not done soon I'll be sending my new TV back for a refund as it's not really fit for purpose.

[NPatri]

@frankie1g

Thank you... Bought KD43X8305C last week from Amazon.co.uk, it's in Milan right now on it's way to Greece. I also have a KD55X8509C with some of the issues already stated from others.

[frankie1g]

Yes the badge system is juvenile  Sent from my Samsung device

[nickbaker66]

Chaps just moved house un plugged my 49x8305 and Sony sound Base HTX-1 and now there is no sound coming out of the sound Base it's OK on tv speakers my sky hd box is plugged into Hdmi 3 and the sound Base to Hdmi 4 any ideas why it's not working 

[royabrown]

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@nickbaker66 wrote:

Chaps just moved house un plugged my 49x8305 and Sony sound Base HTX-1 and now there is no sound coming out of the sound Base it's OK on tv speakers my sky hd box is plugged into Hdmi 3 and the sound Base to Hdmi 4 any ideas why it's not working 

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Not plugged into a live mains feed?

HDMI cable from TV not plugged into the HDMI OUT on the soundbase?

Or try the supplied optical cable and see if that works?

Wrong input selected on the soundbase?

(Our Orbitsound upstairs defaults to Off, and the input is no longer our chosen 'analogue' if you take its mains away).

Try the Sky HD box direct into the soundbase and see if that works. This will at least tell you if it is a connection issue, or if the Soundbase maybe got damaged in the move,

[nickbaker66]

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@royabrown wrote:

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@nickbaker66 wrote:

Chaps just moved house un plugged my 49x8305 and Sony sound Base HTX-1 and now there is no sound coming out of the sound Base it's OK on tv speakers my sky hd box is plugged into Hdmi 3 and the sound Base to Hdmi 4 any ideas why it's not working 

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Not plugged into a live mains feed? Yes

HDMI cable from TV not plugged into the HDMI OUT on the soundbase? Yes it's in the output 

Or try the supplied optical cable and see if that works? Changed the settings on my sky box nothing 

Wrong input selected on the soundbase? No its on the right input 

(Our Orbitsound upstairs defaults to Off, and the input is no longer our chosen 'analogue' if you take its mains away).

Try the Sky HD box direct into the soundbase and see if that works. This will at least tell you if it is a connection issue, or if the Soundbase maybe got damaged in the move, got audio no picture 

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Cheers dude comments above it looks like I might have to do a factory reset 

[nickbaker66]

As if by magic after 10 reboots it decided to work 

[sonybox]

Anyone noticed the quality of built-in Android TV interface is not sharp and looks a bit blurry? Connect any Android TV device like Fire TV to any HDMI port and you'll notice the difference, being the external device way better.

TV: KD-75X8505C

[frogger38]

In UK we still have the promise of an update before 24th Dec. This will be to provide the missing PAP and HDD REC functions. The problem I have is, this date is close to my suppliers 90 return policy cutoff. 

My supplier has offered to contact Sony and put pressure on them to get confirmation that the fix will be effective and on time. If this cannot be confirmed they will take the set back. Shame, but that is where I am.

I am sceptical they will get any such answer.

Via an escalation I made myself to Sony Customer Relations  they have requested my telephone number and I am still waiting for their call.

And just to cap it all my TV just switched itself on, after I turned it off. 

[frogger38]

@sonybox Yes, I agree, but I think it is deliberate. It is not soft but low in contrast, as if behind a smoke screen. It is only the app Home screen the apps themselves run sharp. It just looks dull, compared to my Fire TV stick interface. 

[webvamsi666]

Hello mate what is your model ?