SEL15F14G is missing on my sony

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kollikoukku
Explorer

SEL15F14G is missing on my sony

I can't register my new lens, because it is missing?

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12 REPLIES 12
Piscie
Community Team

hello @kollikoukku, make sure to select it from the drop down menu, also it might be a browser glitch so try different browser.

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kollikoukku
Explorer

kollikoukku_0-1671887343505.png

It should be between SEL14F18GM and SEL1635GM?

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Elodin
Moderator

Hey @kollikoukku, are you trying to register the lens for a cashback claim? Maybe the model is not eligible for the cashback, as it's available to register on my MySony account. I hope this helps.

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kollikoukku
Explorer

Thank You @Elodin

I did cashback registration and it's working fine.

 

I can't add (register) new product to mySony account: my product list.

That model is missing on the list.

 

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HannahEd01
Community Team

Hi kollikoukku, try this link: 

https://www.sony.co.uk/mysony/product/register/express?cpint=mysony_glb-pdp_pre&modelname=SEL15F14G

If it didn't work, let me know what happens.

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kollikoukku
Explorer

Thank you @HannahEd01 

 

I can see the correct lens from your Sony UK site.

 

But it keeps asking my account email and then wants to go Finnish sony page

kollikoukku_1-1672227002229.png

 

kollikoukku_0-1672226983826.png

 

When I click to stay, it asking account email again...

 

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kollikoukku
Explorer

I think that the lens is missing from Finnish page ðŸ™„

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danardeng
Contributor

🫣

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kollikoukku
Explorer

I tried VPN and location: London.

No, registration still want move to Finnish my Sony page. 

So, this model is missing on sony finland page translation.