SONY Xperia 5 ii - 1 NEW UNREAD MESSAGE ICON WON'T GO AWAY

[ChamBoy74]

Hi Everyone,

For the past week, I've been having "1" NEW UNREAD MESSAGE indicated on the SMS/Message Icon App, that won't go away. 

I've checked everywhere, I've got no new unread message. I restarted phone, marked all messages "as read" in the Messaging App, but nothing seems to clear this "1" new unread message on the SMS/Message Icon App...

FYI: I tried replying to an existing message thread, typing words in and then deleting it, this doesn't work. I also tried changing my default messaging app to Signal, then re-enabling default SMS App to "Message", this didn't work either. 

Can anyone help please providing a verified working solution?

Many thanks!

[Soso_M4]

Hey. Did you tried my solution? I cleared data of Xperia Home and it solved the problem. But I had to rearrange app orders and widgets from the beginning. You can make screenshots in advance, if you want to remember your app orders.

Hope it will help.

[Soso_M4]

Hello. Did you tried my solution? I cleared data of Xperia Home and it solved the problem. But I had to rearrange app orders and widgets from the beginning. You can make screenshots in advance, if you want to remember your app orders.

Hope it will help.

[Ragga02]

Thanks but I do not want to do a factory reset.

A factory reset seems to be a common resolution to every phone issue which is more necessary to find an actual fix to the issue

[Soso_M4]

But who mentioned a factory reset? I suggested to clear data of your 'Xperia Home'. Settings/Apps/Xperia Home/Storage & cache/Manage Space. 

That fixed it for me. That is why I suggested it to you. I just advised to take a screenshot of your screens, if you want to arrange positions of your apps and widgets the same way.

[Ragga02]

Sorry for the late response

Yes this worked, thank you so much

[Soso_M4]

Hi,

No worries. I am glad that I was able to help. You are very welcome.

Best wishes