topic Re: SVR-HDT500 / SVR-HDT1000 - Duplicate Recordings Issue in Home Cinema, Projectors & Players

SVR-HDT500 / SVR-HDT1000 - Duplicate Recordings Issue

Anonymous — Sun, 16 Oct 2016 11:09:24 GMT

Hello All

For anyone who has these two models HDD Recorders (SVR-HDT500 + SVR-HDT1000) there seems to be an issue when recording. My mum has one of these boxes and it is recording the same show twice - even though there is only 1 instance in the timer list.

Upon going to the USA Forums, there seems to be others experiencing this issue as well. The people posting on the USA Forums seem to be UK people See: http://community.sony.com/t5/Home-Theater-Products/Sony-SVR-HDT500-recording-same-programme-twice/td-p/596768

I am therefore escalating this issue to SonyUK Support in order for them to provide a resolution.

I would urge those that have this problem to post a reply in this thread.

Thank you all.

Re: SVR-HDT500 / SVR-HDT1000 - Duplicate Recordings Issue

cally26 — Sun, 16 Oct 2016 11:29:57 GMT

Hi I can confirm that I am having the same issue as of 11/10. Working fine before.

My TV works ffrom the wrekin transmitter, which piggy backs off the sutton coldfield transmitter. I live in the west Midlands.

HDR records the same programme twice.

You cannot stop the recording of both and cannot remove the programme from the timer list or cancel in any way during or after the programme has recorded.

have reset the box, removed from power, re-scanned for signal etc etc. Nothing works.

This issue is all over the UK.

An urgent response and resolution is required as this is not isolated.

http://community.sony.com/t5/Home-Theater-Products/Sony-SVR-HDT500-recording-same-programme-twice/td-p/596768/page/2

Please see post at above for others experiencing the same issue.

Thank - Quinnicus for your help.

Re: SVR-HDT500 / SVR-HDT1000 - Duplicate Recordings Issue

BillBloomsbury — Sun, 16 Oct 2016 11:30:54 GMT

Hello, so glad you posted this.I have the exact same problem having had no issues at all previously.

My remote is behaving oddly at times. The box reports no problems. It records in duplicate then won't accept new recordings at times. So frustrating!

Re: SVR-HDT500 / SVR-HDT1000 - Duplicate Recordings Issue

BillBloomsbury — Sun, 16 Oct 2016 11:35:34 GMT

Relieved to read I am not the only one with a problem and glad I set up an account for this community help. I am based in north Northamptonshire. I have exactly the same problems with duplicate recordings, inability to cancel etc. I look forward to Sonys response on this! Thanks everyone else looking into this.

Re: SVR-HDT500 / SVR-HDT1000 - Duplicate Recordings Issue

TerrorByte — Sun, 16 Oct 2016 11:38:09 GMT

Thanks for moving this thread to the UK Quinnicus.

I have had the same problem with my SVR-HDT1000. It started to slow down about a week ago. It became very un-responsive and it was hard to use the menu or record. A reset returns things to normal for a short while, but it's so bad now that it won't start up without a reset and before recordings are due we reset as it has missed several timer events. If you have two timer events at the same time then again it only records one of them (if you are lucky), but twice on the same channel!

Re: SVR-HDT500 / SVR-HDT1000 - Duplicate Recordings Issue

Anonymous — Sun, 16 Oct 2016 11:39:54 GMT

"You cannot stop the recording of both and cannot remove the programme from the timer list or cancel in any way during or after the programme has recorded. "

My mum can also confirm this.

"My remote is behaving oddly at times."

Interesting that you say this, as my mum is also complaining of the same problem (remote not responding) - which I fobbed it off as a 'user error' (Mum error I mean ) - however she is saying that the remote issue might have been going on for a bit longer

Re: SVR-HDT500 / SVR-HDT1000 - Duplicate Recordings Issue

nasshafi — Sun, 16 Oct 2016 12:11:25 GMT

Same problem here as other users.

Hopefully someone will come up with a fix soon.

Re: SVR-HDT500 / SVR-HDT1000 - Duplicate Recordings Issue

TerrorByte — Sun, 16 Oct 2016 12:15:45 GMT

@Quinnicus wrote:
"My remote is behaving oddly at times."
Interesting that you say this, as my mum is also complaining of the same problem (remote not responding) - which I fobbed it off as a 'user error' (Mum error I mean ) - however she is saying that the remote issue might have been going on for a bit longer

I think this is due to the box responding so slowly that remote key presses get queued up and eventually get executed much later, so appearing random. Performing a reset helps speed things up for a short time but eventually grinds to a halt again.

Re: SVR-HDT500 / SVR-HDT1000 - Duplicate Recordings Issue

PM7500 — Sun, 16 Oct 2016 12:51:52 GMT

I have owned a Sony SVR-HDT500 for several years and it has always worked well. That is until a few days ago, the first time I noticed a problem was 7th October 2016 but it could have occurred shortly before that date. It started recording a programme twice using both recorders at the same time. When it is doing this it is not possible to stop the recording and after the recording is finished the details of the recording remain in the timer label box and it is not possible to remove those entries without resetting first. Also if two programmes are selected to record with an overlap between them. My device will now record the first programme twice this using both recorders preventing it from recording the second programme when it is time for it to start. After the first programme has recorded twice it will then start to record the second programme from the point in time the recorders become free from the first recordings. Again the details of the programmes remain in the timer label box and cannot be deleted without resetting first. For some reason the recorder seems to accept two separate signals to start recording for the one programme recording it twice at the same time. I have no explanation why this should happen or how to solve it.

I have tried turning the power to the recorder off and resetting it which then allows you to delete the entries from the timer label list. But on the next recording the same issues happen.

This is obviously not an issue that has happened recently to my recorder alone. You will see in the forum a lot of owners are reporting the same recent problems. I am sure these people are only the tip of the iceberg as a large number of people will not yet be aware of this forum. I hope Sony will investigate this problem and come up with a satisfactory fix. I do not want to buy another recorder but if I and a lot of other HDT500 HDT100 owners have to if this issue cannot be resolved it will not be a Sony.

Re: SVR-HDT500 / SVR-HDT1000 - Duplicate Recordings Issue

PEEVED23 — Sun, 16 Oct 2016 12:55:59 GMT

We've been having this same issue on TWO seperate machines, same model, attached to different tvs for a few days. Getting increasingly annoyed by this, we've tried everything.It seems to affect pre-programmed recordings. It records the program twice, if you try to cancel it the screen freezes then carries on recording. If you go into Timers and try cancelling there it won't and the only way to stop it is to power down then cancel and you end up with 5 or six copies.

I tried resetting to factory settings. It kept my recordings but deleted the timers so good job i took a photo first. But it achieved nothing, it still is duplicating and i've had to reboot again over and over. Remote is flaky, can't skip forwards or backwards as it ends the program you're watching and you have to ffw from the beginning. Have found you can ffw ok to skip through adverts etc but its hit and miss.

Have had both machines 4 years have decided enough is enough. If they do ever agree its a software/firmware issue how long will that take to send out a fix? There's only been one firmware upgrade available for this model since Iwe've had them and we upgraded both machines 3 years ago. Nothing available since. It could take months to fix this. I've bought a Humax today, going to try that until there's a resolution to this problem.

Re: SVR-HDT500 / SVR-HDT1000 - Duplicate Recordings Issue

rutthenut — Sun, 16 Oct 2016 13:20:16 GMT

I have been experiencing this same problem, again only started in the past few days.

Get really good reception, from Hannington transmitter, very nearby.

The firmware is the same as when the PCR was first purchased but I see Sony have not supplied any updates to that since 2011.

Problems apparent as programmes get recorded twice, a few seconds difference, with the second getting (1) in the title, but both record at the same time.

When using the -> button during playback to skip forward briefly, that pauses before taking effect. Have seen that happen before, which indicates some sort of software/firmware problem.

The machine has also crashed much more recently, or won't complete startup or shutdown. Power off for a while and restart but it doesn't work well for long at all (minutes before button press delays, etc).

Have done a disk repair (approx 50% free space, btw) and that made no apparent difference to system behaviour.

Given the age of the machine, I don't expect that Sony will be doing anything to resolve these problems but as the machine is now gettng to be unusable I certainly won't be buying another of their products with such software faults...

Re: SVR-HDT500 / SVR-HDT1000 - Duplicate Recordings Issue

morgan12345 — Sun, 16 Oct 2016 14:39:06 GMT

Same problem on SVR-HDT500 here in Buckinghamshire. Have reported to Sony customer support, am awaiting a response.

My hypothesis is a possible OTA update that's gone wrong? Hope this can be solved, but wonder how much Sony even care about this model, as I believe they didn't engineer it in the first place?

Re: SVR-HDT500 / SVR-HDT1000 - Duplicate Recordings Issue

onehitwonder — Sun, 16 Oct 2016 15:20:13 GMT

hi i have been having the exact same problems with my sony svr hdt500 too ,it has become very unresponsive unless the reset the recorder it wont let me set the recording of ant programmes and just freezes if i reset the recorder it works for all of ten seconds, its only started it the last two weeks i have a humax upstairs and it is working fine, i am in derby so not sure which transitter signal is picked up from but it only seems to be effecting sony recorder, if anyone finds an answer can you please let us all know

Re: SVR-HDT500 / SVR-HDT1000 - Duplicate Recordings Issue

RayFos — Sun, 16 Oct 2016 16:06:01 GMT

I would like to add another voice to the duplicate recordings issue. My HDT1000 has been duplicating recordings since last Tuesday (11 October). Also cannot delete easily, and when I have managed to get a duplicate to stop, the screen hangs and then it begins duplcate recording again. Have tried all the obvious things( as per several other contributors to this forum before me)...swithcing off, reset button, powering-off, which occasionally works for a brief while, but then the problem returns. My TV receives transmissions from the Ridge Hill, transmitter in Herefordshire, so having regard to some of the other comments, this problem seems pretty widespread. The other problem is that the Remote is often sluggish/slow in responding. My daughter and her partner, who live close by also have an HDT1000 and are experiencing exactly the same problems since last Tuesday! So what changed around then? Dosn't sound like a Sony problem, more like a network or Freeview issue. One other thought, this problem does not seem to affect playback in any way. Problems seem to revolve around the program list.

Re: SVR-HDT500 / SVR-HDT1000 - Duplicate Recordings Issue

csumm6092 — Sun, 16 Oct 2016 16:09:12 GMT

I am also having this problem - in Somerset.HDT500. Sluggish fast fwd etc while recording + recording diplicate programmes. Issue started last Wednesday or Thursday.

Re: SVR-HDT500 / SVR-HDT1000 - Duplicate Recordings Issue

joengla50 — Sun, 16 Oct 2016 16:23:08 GMT

Hi .

Just to add my name to the list of users encountering this problem on my SVR-HDT500.

My unit had been updated to the latest software version 4.21.r 8585

Hopefully SONY can provide an explanation & solution to this.

Re: SVR-HDT500 / SVR-HDT1000 - Duplicate Recordings Issue

polarblue52 — Sun, 16 Oct 2016 18:41:55 GMT

I have two of these and exactly the same problems. The PVR duplicates all recordings, not just those on series link. The EPG is unusable, extremly sluggish at moving forward or back in time and recordings timeshift are again slow and sluggish.(Edit, Can no longer set any recordings using EPG) I have found these problems only occurs after about 10 minutes from initial boot. At boot everything works. The EPG works as it should, moving freely and recordings can timeshift with ease. Then everything comes to a holt. Hopefully this can be resolved.

Re: SVR-HDT500 / SVR-HDT1000 - Duplicate Recordings Issue

ozandjo132 — Sun, 16 Oct 2016 18:26:32 GMT

We have an HDT1000 and live in Somerset.

We have been having the issue on an unresponsive remote for a few weeks and for the last 7 days or more issues with the software. We are experiencing duplicte recordings, not being able to stop recordings once started and also not being able to record a programme when another is overlapping. All the issues that others are experiencing. Sony please can you let all of your customers know what you are doing to fix this glitch.

Thanks

Re: SVR-HDT500 / SVR-HDT1000 - Duplicate Recordings Issue

Myitshot — Sun, 16 Oct 2016 18:53:07 GMT

I have had the same problem on a 1000 for about a week. Can't set up series recordings either and the machine is slow to move around the guide and title list too. It has worked fine for four years but suddenly seems to have a mind of its own. The duplicate recordings is a pain but is only one symptom. I am on the 8585 firmware so I dont think its a OTA update. The remote seems generally unresponsive, I changed the batteries thinking they were dying but no improvement.

Re: SVR-HDT500 / SVR-HDT1000 - Duplicate Recordings Issue

DianaCann — Sun, 16 Oct 2016 19:04:23 GMT

I am also having the same problems. Today, instead of duplicate recordings, nothing will record. SONY - What are you doing about it all?