topic Re: BDP S3700 problems with iPlayer in Home Cinema, Projectors & Players

BDP S3700 problems with iPlayer

miketrevett — Sun, 19 Jun 2016 13:08:17 GMT

Just bought S3700 baed on the fact that on the box is clearly states that iPlayer is available. However on connecting to the internet (very easy) and on choosing the iPlayer icon I get the message that 'iPlayer is not available for this device' the same applies to BBC News. Anyone able to help with this?

Re: BDP S3700 problems with iPlayer

Anonymous — Sun, 19 Jun 2016 15:47:58 GMT

Hi there

Just to confirm, do other apps work ok? can you also check if there are any updates for this bluray player and install them. It just might be a BBC issue to be honest, as ive seen other have used iplayer on this model before (according to Amazon reviews)

Cheers

Re: BDP S3700 problems with iPlayer

Anonymous — Mon, 20 Jun 2016 16:10:58 GMT

Hi there

Sony has conducted some testing and can confirm that there is a problem with BBC apps on 2016 Bluray players. This has also been reported to BBC for them to investigate and resolve.

Any info recieved, will be posted back here.

Cheers

Re: BDP S3700 problems with iPlayer

MK_Slinky — Tue, 21 Jun 2016 09:12:43 GMT

@miketrevett

Do you live in the UK? BBC iPlayer might not be available in all regions.

I'll test my BDP-S7200 later this evening and see if I'm experiencing the same issues.

Re: BDP S3700 problems with iPlayer

Baseliner1 — Tue, 28 Jun 2016 06:04:50 GMT

I bought the exact same model a couple of months ago. iplayer worked fine initially and then one day an error message appeared saying iplayer not supported on this device and it hasn't worked since. Any news would be great please otherwise I'll have to send it back.

Cheers

Re: BDP S3700 problems with iPlayer

Baseliner1 — Tue, 28 Jun 2016 06:05:33 GMT

Re: BDP S3700 problems with iPlayer

Anonymous — Wed, 29 Jun 2016 10:38:02 GMT

Hi there

At the moment this is in BBC's hands to fix. Currently Sony does not have an ETA, but they expect this issue to be resolved next week.

Cheers

Re: BDP S3700 problems with iPlayer

Luluamalfi — Sat, 02 Jul 2016 12:46:26 GMT

Thanks Quinnicus,

great to see the answer to my problem here and am relieved it is being looked in to. Only purchased the DVD Player in May and it worked perfectly until a couple of weeks ago.

thanks again for the info, your much more helpful than Sony Support were.

Re: BDP S3700 problems with iPlayer

FrustratedPeter — Tue, 12 Jul 2016 22:11:45 GMT

Hi. I have the same problem with my BDP-S3700 and BBC Iplayer. Since nothing seemed to be happening, I E-Mailed Sony Customer Support. All I got was a reply which said that “in regards to your enquiry, please note that the issue is currently being investigated by the BBC. We will provide more information as the situation develops”.

Not really much help - almost seems like Sony don't care - you'd have thought they'd be jumping up and down at bad publicity for Sony products - Always been a Sony fan, but, as I say, almost seems they don't care

Re: BDP S3700 problems with iPlayer

Timothy_01 — Sat, 16 Jul 2016 08:58:42 GMT

I have a similar problem with my new BDP S3700, from new it would not connect to the Internet on my home router whether I used wireless or wired connection, though the connection to the router is always good and the device can download jpeg's from a local hard drive on the same network, but it won't connect to the Internet on my home router so none of the apps work. I tried all manner or methods, manually adding IP addresses, updating the firmware to the latest version via USB stick, called Sony for help and also my ISP provider but it won't connect to the Internet even though all my other wireless and wired devices can access the Internet including my sons PS3. Then I tried connecting the Sony device to my iPhone wireless access point over 4G and 'hey presto' suddenly access the Internet and all apps worked ok including BBC iPlayer, Utube, Amazon, etc. So still not sure if it's a problem with my ISP router somehow blocking, though my ISP say it's not the router or its firewall, or if the Sony device has some other issue connecting to the internet via landline. I'll next try connecting the Sony player to my neighbours Internet and see if that works.

Re: BDP S3700 problems with iPlayer

Anonymous — Sun, 17 Jul 2016 18:08:36 GMT

Hi all

A be-lated update... A new FW was released on the 12 July 2016, which should fix the iPlayer issue.

http://www.sony.co.uk/support/en/content/cnt-dwnl/prd-tvhc/sony-bdps1700-3700-firmware-upd-vM30R0306/BDP-S3700

Cheers

Re: BDP S3700 problems with iPlayer

Timothy_01 — Sun, 17 Jul 2016 22:46:05 GMT

Hi,
I loaded the latest firmware by usb but my issue of the player not connecting to the Internet still exists, using either wired or wireless connection. However, my latest test of connecting the Sony device at my neighbours house using a different ISP (BT router) and it shows that the Sony player is ok, all smart apps working fine there, so the problem is only happening when connecting to my home router and ISP TalkTalk where it won't connect ....but TalkTalk say nothing is being blocked ...... Needs further investigation but not sure TalkTalk can do anymore.

Re: BDP S3700 problems with iPlayer

FrustratedPeter — Sun, 17 Jul 2016 23:03:39 GMT

Hi - I'm lucky in that the update worked for me - guess as you suggest you must have addittional problems - appreciate your frustration!

Re: BDP S3700 problems with iPlayer

miketrevett — Mon, 18 Jul 2016 16:51:05 GMT

Thanks for all the efforts to post the solution, it works with BBC IPlayer now available.

Re: BDP S3700 problems with iPlayer

Timothy_01 — Wed, 20 Jul 2016 21:14:35 GMT

Hi,

having had more time to investigate I looked into users of older Sony bluray players who had similar issues as mine, and it points to using a different DNS address, and not the one assigned by the TalkTalk router. So, I manually used a different DNS found elsewhere in this community and then all apps worked without problem. 😀

Re: BDP S3700 problems with iPlayer

Anonymous — Wed, 20 Jul 2016 23:05:40 GMT

Hi @Timothy_01

Thank you for posting back the solution to your problem. Im sure it may help others too

Cheers

Re: BDP S3700 problems with iPlayer

Luluamalfi — Thu, 21 Jul 2016 07:38:04 GMT

Hi, my problems with the apps was all sorted last week after I noticed a new update that had appeared since I last looked. There are a few changes and additions too and all the Apps are back and working fine now. So my problem is sorted.

Re: BDP S3700 problems with iPlayer

Timothy_01 — Thu, 21 Jul 2016 08:29:04 GMT

Hi,
It's good that these problems are being solved, thanks to the community we can share and fix common problems. I too had tried the latest update from last week but it did not fix my issue, so it's great that yours was. Mine was a different issue but solved with detail found in a post from a few years ago for an older player, but the same fix sorted mine.
Cheers,

Re: BDP S3700 problems with iPlayer

starrflowerr — Tue, 04 Oct 2016 20:09:15 GMT

Any update on this..I have exactly the same issue and am using my work mobile as an occasional personal hotspot. It's the only way I can get to use the S3700. Rather useless. Have tried every single thing that Sony suggested.

Re: BDP S3700 problems with iPlayer

Anonymous — Tue, 04 Oct 2016 20:30:39 GMT

Hi @starrflowerr

The original problem was confirmed fixed with the release of this firmware update:

http://www.sony.co.uk/support/en/content/cnt-dwnl/prd-tvhc/sony-bdps1700-3700-firmware-upd-vM30R0306/BDP-S3700

Can you confirm you have it installed. Also, please try factory resetting the BDP-S3700 bluray player.

If your bluray player properly connected to your home network? Do other apps work?

If that fails, please reply back with more details - exactly what you are trying to do, and what is actually happening. The more relevent details you provide, may offer clues on why you are having issues.

Cheers