topic Re: vTuner Offline on Some Devices [Nov 2014] in Home Cinema, Projectors & Players

vTuner Offline on Some Devices [Nov 2014]

MK_Slinky — Sun, 23 Nov 2014 19:43:58 GMT

Hi all,

It looks as though vTuner is now off-line again on some devices. My own STR-DN1040 Receiver remains unaffected at this time however my BDP-S7200 Blu-ray is displaying the following message:

“This service cannot be accessed at this time because the server replied with incorrect or invalid information”.

Please report any other affected devices here for simplicity of colaborating the information, kindly do not start a new thread.

Thanks in advance!

Re: vTuner Offline on Some Devices [Nov 2014]

Anonymous — Mon, 24 Nov 2014 17:16:13 GMT

Hello MK_Slinky.

Thank you for the post. I have renamed the title to a more generic title (hope you dont mind). I will use this as a master thread, and any information received will be posted here. On to your question.

Sony (EU/UK and Japan) is aware that certain devices cannot access vTuner. From my understanding, vTuner appears to have turned off thier services to certain devices. I do not have the full story at this moment in time, as well as which devices are effected. Sony is prepairing to release a statement.

Cheers

Re: vTuner Offline on Some Devices [Nov 2014]

MK_Slinky — Sun, 23 Nov 2014 20:04:18 GMT

Hi Quinnicus,

That's OK, I did ponder for a while whether to change it myself.

Thanks also for your prompt reply, I'll await any further information as it becomes available. It's disappointing to have this happen again so soon after the first outage a couple of months ago but at least we know Sony are on the ball this time. The previous outage caused a lot of upset and bad feeling towards Sony / vTuner as you know, hopefully a suitable resolution will be more forthcoming this time around.

Cheers!

Re: vTuner Offline on Some Devices [Nov 2014]

Anonymous — Wed, 26 Nov 2014 19:53:45 GMT

Hi Guys

Sony's statement is located :

http://www.sony.co.uk/support/en/content/cnt-hn/prd-tvhc/internet-radio-stations

Cheers

Re: vTuner Offline on Some Devices [Nov 2014]

Goosfrabaaaah — Thu, 27 Nov 2014 09:26:03 GMT

This is now officially getting very annoying.

Second time in a short space, and I bet it's going to take just as long for them to sort it.

BDV N590 also affected by this.

What's really going on between Spny and VTuner?

Re: vTuner Offline on Some Devices [Nov 2014]

Anonymous — Thu, 27 Nov 2014 13:32:32 GMT

Hi all

To make things even more confusing, here are the latest updates.

- vTuner is OFF on BDV, BDP and STR devices
- A reduction of channels on HAP-S1 and HAP-Z1ES devices
- CMT devices unaffected

Thanks all

Re: vTuner Offline on Some Devices [Nov 2014]

MK_Slinky — Fri, 28 Nov 2014 02:31:43 GMT

I have to say that Sony's 'Official Statement' is most annoying although it was to be expected I suppose. To say that "We are investigating the issue..." is of no help to man nor beast, we want hard facts please. Might I suggest giving us the whole truth rather than a non-committal statement? If we knew that we might better understand the issues ourselves and stop complaining.

I like my Sony products but sometimes you need to grow a pair Sony!

Re: vTuner Offline on Some Devices [Nov 2014]

MK_Slinky — Thu, 27 Nov 2014 13:52:05 GMT

@Quinnicus wrote:
Hi all

To make things even more confusing, here are the latest updates.

- vTuner is OFF on BDV, BDP and STR devices
- A reduction of channels on HAP-S1 and HAP-Z1ES devices
- CMT devices unaffected

Thanks all

vTuner was still working on my STR-DN1040 last night, I will check again later and report back.

Re: vTuner Offline on Some Devices [Nov 2014]

Goosfrabaaaah — Thu, 27 Nov 2014 15:38:20 GMT

On the BDV-N590 there has always been a shortage of vtuner channels.

I am most missing the UK radio station Planet Rock.

can't figure why it's on vtuner on the pc, but not on my sony bdv-n590.

Very annoying all in all...

Re: vTuner Offline on Some Devices [Nov 2014]

zingysounds — Thu, 27 Nov 2014 16:53:44 GMT

My CMT - G2NIP/G2BNiP doesn't work despite earlier comments that CMT devices are unaffected.

I'm sure it was the other day as I've resorted to playing CD's as fed up trying to play VTuner.

Re: vTuner Offline on Some Devices [Nov 2014]

Anonymous — Thu, 27 Nov 2014 17:56:30 GMT

Hi guys

Can anyone else confirm that thier CMT device does NOT work with vTuner?
Can anyone else confirm that the BDV/BDP works but with limited stations.

The thing is, we're getting feedback from Sony, saying one thing - if you guys are saying another we will feed this back also

Cheers

Re: vTuner Offline on Some Devices [Nov 2014]

MK_Slinky — Fri, 28 Nov 2014 02:28:38 GMT

Hi folks,

Although my post yesterday has gone walk-about here's an update on my own equipment.

[28-11-2014 - 01:00 hrs GMT] I’ve just tested my STR-DN1040 Receiver and vTuner is still alive and kicking albeit a very limited service. Of the 21 stations I played randomly, only three still played music, the others giving a message “Cannot Play”. My BDP-S7200 Blu-ray Player however is still down on all stations!

To weigh in on Quinnicus's earlier post, I would like to urge all readers to please test your own devices and report your findings below ASAP.

Model Numbers - Partial Service or No Service would also be useful at this stage.

Thanks to you all

Re: vTuner Offline on Some Devices [Nov 2014]

Goosfrabaaaah — Fri, 28 Nov 2014 07:01:26 GMT

On Bdv-n590 no service at all, can't even start up vtuner without getting error message about server not being available.

Re: vTuner Offline on Some Devices [Nov 2014]

teinob — Fri, 28 Nov 2014 07:21:06 GMT

Hi there

No vtuner service on my CMT-G2BNIP.

"Annoying" is a very friendly word in terms of the feelings I have towards Sony...

Cheers

Re: vTuner Offline on Some Devices [Nov 2014]

wilsonmfw — Fri, 28 Nov 2014 10:11:18 GMT

Accessed vTuner and entered media ID number and got this message which appears to relate to operating system software malfunction -Microsoft OLE DB Provider for ODBC Drivers error '80040e4d'

[Microsoft][ODBC Microsoft Access Driver] Too many client tasks.

/setupapp/sony/asp/CheckMac/CheckMacAndSend.asp, line 63

Re: vTuner Offline on Some Devices [Nov 2014]

wilsonmfw — Fri, 28 Nov 2014 10:20:17 GMT

My experience is same as MK Slinky! Only selected stations not available on presets on STR-DN1040 which just happens to include my favourite, thankfully have backup source for now but annoyed with Sony for giving false impression of problem such as nothing available on certain devices! Strange how can get some stations but not all that were available.

Re: vTuner Offline on Some Devices [Nov 2014]

MK_Slinky — Fri, 28 Nov 2014 12:01:51 GMT

@wilsonmfw

Hi there and thank you for the info!

What is interesting with this particular model receiver is that originally when posting about this on Sunday this week all channels worked on vTuner however over the course of the week many have now gone AWOL!

I had 10 favourites in all, mainly hard house or Dutch Trance, only one of my favourites now works.

I think we need to re-test this on a daily basis to see if any others stop working.

Thanks also to the other members who've posted above, please keep um coming!

Re: vTuner Offline on Some Devices [Nov 2014]

pisasax — Fri, 28 Nov 2014 14:08:08 GMT

Hi all! vTuner on my CMT-G2NiP in Italy is still working but NOT all the stations...in some of them "cannot play" is shown on the screen

Re: vTuner Offline on Some Devices [Nov 2014]

wilsonmfw — Fri, 28 Nov 2014 16:36:52 GMT

Def think software issue as outage is not regular!

Re: vTuner Offline on Some Devices [Nov 2014]

Anonymous — Fri, 28 Nov 2014 19:25:50 GMT

Thanks guys. All this has been fed back to Sony and they are confirming things, as there is a difference between what Sony UK/EU have been told and what you guys are saying - and not just from this forum either.

Cheers