topic Netflix Support Discussion Thread in Other TVs

Netflix Support Discussion Thread

Catmambo — Sun, 15 Jan 2012 22:31:03 GMT

Just thought I would offer a bit of clarity around the Netflix discussion threads that keep popping up.

Is Netflix coming to Sony devices?

Hopefully, no date confirmed as yet, but as you'd expect, we'd like to launch it on Sony Entertainment Network/BRAVIA Internet Video as soon as we can.

Which devices will it be compatible with and will it be backported?

Not clear yet. We look to backport all services to as many devices as possible, but its not always technical possible to do. Whilst it is available on US devices at present, its not yet clear if Netflix would want to re-use the old interface or launch with a new interface, which makes things much harder to backport.

Feel free to ask any questions and I'll do my best to answer below - mindful there are areas I cannot discuss with NDA's in place etc..

Thanks

Message was edited by: Catmambo

Netflix Support Discussion Thread

Quick.Response — Mon, 16 Jan 2012 21:34:35 GMT

Hi Catmambo,

It's great to hear that there are plans to add support for Netflix on BIV, so thanks for an update.

From my perspective any interface to Netflix (however in need of an update) is better than no interface at all. When the TV turned on this evening and suggested that an upgrade was available I was hoping that this was Netflix arriving on the TV. ;-(

Please keep us informed of when it may arrive.

Cheers

Netflix Support Discussion Thread

Batfinkk — Tue, 17 Jan 2012 15:01:55 GMT

Seems there is an immediate workaround...

Netflix US is confirmed to work with UK accounts on Sony TV and Blu-ray.

Thanks

Message was edited by: -Cass-

Netflix Support Discussion Thread

sparchick — Thu, 19 Jan 2012 15:32:58 GMT

Hi Catmambo,

again as others have put thankyou for at least responding to the question, I like most people do understand that their may be copyright issues ect. however I find it difficult to understand why these have not been ironed out as it where before the netflix launch, sony and netflix seem to have managed it with the playstation,Microsoft with the Xbox and Nintendo with the Wii ect, why are the sony internet tv's and the bluray players so differant? I myself currently use a netbox to veiw lovefilm, I do have an Xbox but as far as I am concerned that is a gaming machine not a tv veiwing machine, I also believe that LG Blue ray players, Samsung tv's, Roku box and Phillips media players are already compatible with Netflix so it seems to me that their is more to this than Sony are letting on.

I would just like to know what the true situation is so that I can make a decision based on accurate information from a world wide company such as Sony.

These questions are directed at Sony and I would expect a reasnoble answer, if you canot give dates or definitive answers please say so and if possible explain why after all we are your customers and without us you would not exist.

Will their be software/Firmware updates to enable UK based customers using Sony Bravia TV's, Blue Ray players and Sony Media player smp-n100 to veiw Netflix if so can you give a timetable, if you do not know can you please explain this, your lack of coment on this subject since Netflix was launched is most anoying and frustrating at least put your point of veiw to your customers so that they know what is going on.

Dave

Netflix Support Discussion Thread

Catmambo — Thu, 19 Jan 2012 19:19:39 GMT

Hi Dave

Every manufacturer has different work schedules and platforms with different specifications, thus sometimes services don't necessarily launch at the same time.

Can't comment any further on timetables and plans at the moment as we are under NDA's with Netflix as I'm sure you can appreciate, but as you've pointed out you already have access to Netflix via you Xbox which is now actually a pretty competent media platform since the new channels launched in December.

Thanks

Netflix Support Discussion Thread

raytomany — Wed, 01 Feb 2012 20:10:38 GMT

Hello,

I am less forgiving than others about this.

I spent hundreds of Euro last year on a Bluray player, then some more for the WiFi stick, only to find that YouTube is the only halfway useful internet site I can access from it (I live in Ireland).

I have got a Netflix account and can't access that through it either. If Netflix allow people to connect via XBoxes, as well as your average Smartphone, I fail to see the problem with enabling it for more expensive kit like your Bluray player. Nothing to do with foot dragging, indifference or incompetence, then.

I'm disappointed in what I've purchased. Sony has the brand name, but has clearly drifted away from attention to customers in a world dominated now by the likes of Apple and Samsung who anticipate what their customers want, and provide it. No fuss. No visits to forums like this in the hope of troubleshooting, only to find the service is not available at all. No wondering if a Sony employee will deign to visit and answer questions from their customers.

Please sort this out, and make Netflix appear as if by magic on the list of websites available. You can get rid of the German TV detective series ones instead if you like.

Netflix Support Discussion Thread

ukcjm1 — Fri, 03 Feb 2012 16:28:16 GMT

I'd like to add my voice to those calling for Netflix support on Sony Blu-ray players.

We are fast moving into an era of video streaming via the internet. If Sony does not want to be left behind by the likes of Roku, which is now available in the UK for less than half the price of the latest Sony Blu-ray players, then you really need to be supporting Netflix from the get-go.

Excuses such as "not always technically possible" or "makes it harder" are not acceptable in a competitive and innovative industry. It's up to you, Sony. Get up-to-date and relevant when streaming service such as Netflix come about, or consumers will go quickly go elsewhere.

On a final note, it is senseless that Netflix is available on one of Sony's devices which are primarily for gaming entertainment, i.e. the PS3, but unavailable on devices which are primarily for viewing entertainment. Your priorities are skewed.

Netflix Support Discussion Thread

strollingman — Sat, 04 Feb 2012 19:29:22 GMT

I have just purcahsed a Somny Blu Ray player and wish to add my request to make Netfix available for the BR players not just PS3 machines.

If you can have the inferior Love Film then surely the superior netfix would be a step forward

Netflix Support Discussion Thread

Speedbird1 — Tue, 07 Feb 2012 18:40:45 GMT

I would like to add my voice for the addition of Netfix tothe New Bravia software.

I was under the impression that Lovefilm and Netfix would be available on my brand new Sony 40HX723

purchased a few days ago. The software is bang up to date but no sign of either of the above on the internet menu. ?? Location Ireland

Come on Sony keep your eye on the ball.

Thanks

Netflix Support Discussion Thread

Catmambo — Wed, 08 Feb 2012 00:09:32 GMT

Hi Speedbird1

Lovefilm don't operate in the ROI yet which is why they aren't on TV's sold over there. Nothing I can add on the Netflix discussion just yet I'm afraid - although I do acknowledge the demand for the service, its still work in progress.

I'd question the comment on Netflix being superior to Lovefilm though, in what sense precisely? Maybe in some areas, but in other areas Lovefilm is arguably just as good if not better...

Thanks

Message was edited by: Catmambo

Netflix Support Discussion Thread

ukcjm1 — Wed, 08 Feb 2012 19:40:06 GMT

Why are you questioning whether Netflix is superior to LoveFilm? Clearly people want it, so what's that got to do with it?

Anyway, in terms of TV shows, Netflix is far superior to LoveFilm, and that's what I'm personally interested in. Also, Netflix has more HD content - since my Blu-ray player was HD last I checked - why won't Sony let me make the most of it?

I'm currently watching Netflix on my PC in my bedroom, while my huge HDTV and brand new Sony Blu-ray HD player sit redundant in my living room. It's stupid and wasteful and all because we're waiting for the service is in "progress". If the software is available to PS3's then surely it can be ported to Blu-ray players??

WHAT'S THE PROBLEM?

Message was edited by: ukcjm1

Netflix Support Discussion Thread

gercannon — Mon, 13 Feb 2012 18:05:17 GMT

Hi Catmambo,

Thanks for the update on the netflix situation. In 2 related queries are there any plans to add RTE Player to BIV TVs. Also will the film section of Qrioicity be launching soon in Ireland. It was originally expected about a year ago now.

Thanks,

Netflix Support Discussion Thread

Catmambo — Mon, 13 Feb 2012 19:48:23 GMT

Hi - Yup in constant communication with RTE, hopefully we can get them to speed up develepment!

Yes Video Unlimited will launch in Eire later in the year for sure - just been a few bumps over rights etc.

So it should also be a good year for Ireland and video services this year!

Thanks

Message was edited by: Catmambo

Netflix Support Discussion Thread

psiops — Tue, 14 Feb 2012 00:39:23 GMT

hello

i am wondering if the fact that netflix is not on my blu ray yet is because of the agreement with love film, more than a technicall issue , as some people have linked their machine in the uk to us netflix accounts?

i have ordered a ps vita and have been told that it will ship with netflix so as has been pointed out how can sony games machines play netflix a video service and sony video products cant , unless you link a us account.

Netflix Support Discussion Thread

Catmambo — Tue, 14 Feb 2012 09:16:00 GMT

No - there is no exclusivity deal with Lovefilm. There are many more PS3's than there are are connected BRAVIA's, thus the addressable market is far bigger + you have much more processing power available on PS3 so its slightly easier to work with, thus with a finite pool of resource it makes sense to build out the PS3 version first.

Numerous ways of utilising an overseas proxy or DNS to make any device think you are in another country..

You'll love Vita - its a very impressive bit of kit!

Netflix Support Discussion Thread

arquinta — Thu, 16 Feb 2012 10:00:30 GMT

Reading this thread, I now realise what a complete and utter donkey I've been in purchasing a SMP-N200, which Sony have ensured in Ireland does not allow access to anything anyone might remotely want to watch. Not only that, but (while the rest of the world happily streams on), it's completely and utterly vague as to when such content might be available. This page is completely misleading http://www.sony.ie/hub/internet-tv/entertainment-on-demand, suggesting "Channels you already love, channels you’ve yet to discover; we’ve chosen only the best content for Sony Internet TV", while the actual list available is of interest to only a potential tiny minority. I bought this to watch Netflix, which is legitimately available in Ireland - why are Sony not supporting it? Just to make things 100% clear, I've contact Netflix and they say the ball is in Sony's court - note also that Netflix is available in the US on the SMP-N200. Now I'm faced with either returning the player or going down a shady VPN/foreign DNS route, which will mess up our general internet access and may require a monthly subscription, in order to have decent bandwidth. How come, in this country, we always seem to be at the end of the line for this type of issue?

Netflix Support Discussion Thread

Meemio — Mon, 20 Feb 2012 09:51:35 GMT

Finally connected my Sony Blu Ray BDV-E370 to the internet this weekend after rejigging my setup to allow wired access (no way I was paying for the ridiculously priced wireless dongle, hence the delay).

We were pleased to see LoveFilm listed... YouTube, iPlayer and 5 on Demand will also be handy (really not sure about the rest...!). So we linked our LoveFilm account and then looked to do the same with Netflix - FAIL

I can't get my head around the fact that Netflix is available on the PS3 but not my Blue Ray/Home Cinema system. I mean what would make most sense - watching a movie on a games console (?!) or watching a movie in surround sound? Genius!

I'm also annoyed to find there's no 4OD or ITV player - again available on PS3 so why not Blue Ray?!

All in all I regret the purchase of my Sony BDV E370 as we've had nothing but niggles since we bought it and added expense to add functionality to get the Blue Ray up to the advertised spec (eg. wireless dongle, and wireless speaker setup - so far from wireless it's untrue).

I came to this thread looking for Netflix answers so apologies for going a little off topic - it's just one of the many issues I have my with my Sony product - clearly I'm not the only massively annoyed and disappointed Sony customer...!

Netflix Support Discussion Thread

dearg1 — Mon, 20 Feb 2012 15:49:31 GMT

can I just add my frustration to the ever growing list of people getting sick of Sony ignoring people in Ireland , I have been a loyal customer of Sony for as long as I remember despite their increasingly erratic quality in recent years , dare I mention Sonicstage software or other shoddy product offerings ( yes I am another one stung with the dodgy 40w4500 that I spent €1500 on and is now almost unwatchable , oh to live in The States where consumer power forced Sony into a recall ) , ok rant over now about tv but I have 3 Sony Bluray players and I am getting seriously annoyed that Sony are ignoring The Netflix issue , it cant be that difficult to send out a firmware update as that this stage i never thought I would say it but I cant wait for The Apple TV to arrive which might just offer some decent connectivity

Netflix Support Discussion Thread

ukcjm1 — Mon, 20 Feb 2012 17:58:58 GMT

It's good to see more people asking for Sony to fix this. I wonder how many are silent.

There are many more PS3's than there are are connected BRAVIA's, thus the addressable market is far bigger + you have much more processing power available on PS3 so its slightly easier to work with, thus with a finite pool of resource it makes sense to build out the PS3 version first.

Catmambo, what do you mean? How is processing power an issue? It's a simple piece of software, no different to many others already on Blu-ray players, e.g. BBC iPlayer, LoveFilm.

And the PS3 market is far bigger? As far as I'm aware, the PS3 is primarly a gaming console. The Blu-ray player I have sitting redundant in my living room was purchased as a Blu-ray player with online connectivity to online services, such as netflix.

Sony need to get their priorities in order.

I'm thinking of selling my player.

Netflix Support Discussion Thread

freakuno — Tue, 21 Feb 2012 21:34:34 GMT

Come on Sony....where's the update (if any) for Netflix on SMP-N200....

Have always bought Sony products with no problems in the past and even took paying the premium of buying a 'Sony' product on the chin but am disappointed with lack of news coming out on this!!!!

Might start looking elsewhere for items that can stream Netflix....LG here I come!!!!