topic Recalled tv's in Other TVs

Recalled tv's

betty17boop — Wed, 12 Oct 2011 12:30:51 GMT

Does anyone know which Bravia Lcd tv's are being recalled?

Recalled tv's

Bravia55HX — Wed, 12 Oct 2011 12:35:50 GMT

Hi,

check the announcement at the top of the page, all details are there.

Recalled tv's

terrac — Wed, 12 Oct 2011 13:38:42 GMT

Recalled TV's are:

KDL-40D3400, KDL-40D3500, KDL-40D3550, KDL-40D3660
KDL-40V3000, KDL-40W3000, KDL-40X3000, KDL-40X3500

Announcement here:

http://support.sony-europe.com/tvhc/hotnews/hotnews.aspx?site=odw_en_GB&f=inspection_programme

Recalled tv's

first4joinery — Wed, 12 Oct 2011 15:18:22 GMT

That's great but when the web page wont display its obviously overloaded.

Nice that when you are sitting on a potential fire bomb. Come on Sony get it sorted or my next TV will be anything but a Sony

Recalled tv's

terrac — Wed, 12 Oct 2011 15:27:55 GMT

for those who cant get on the site as it appears to be overloaded.. this is what it says...

Dear valued Sony customer,

We have recently become aware of a potential issue affecting a very limited number of BRAVIA LCD TV models, which have been available for purchase in Europe since June 2007.

The model numbers are:

KDL-40D3400, KDL-40D3500, KDL-40D3550, KDL-40D3660
KDL-40V3000, KDL-40W3000, KDL-40X3000, KDL-40X3500

The issue came to our attention through reports in Japan that a limited number of products might contain a component affected by a quality issue, which in a rare number of cases might over-heat and ignite inside the television and possibly result in the melting of the upper casing of the television

To date, there have been no reports of any damage to other property or physical injuries.

However, as part of our ongoing commitment to customer service and satisfaction, and as a precaution, Sony is voluntarily initiating a programme to perform a free inspection and, if necessary, a free repair to reassure you that these products meet your expectations of our high standards for quality and safety.

If you own one of the products mentioned above, we invite you to contact your nearest Service Centre to arrange an inspection of your BRAVIA TV.

Following your request, Sony’s service representative will promptly visit to check your TV, and will repair it as promptly as possible if it has the affected component.

Please click here to contact your nearest service centre.

Please click here if you want to get in touch with Sony support.

Important: If you own one of the products mentioned above and if you notice any abnormality (e.g. unusual noise, unusual smell or smoking), please turn it off immediately, unplug the power cable, stop using the TV, and contact us.We have confirmed that this symptom does not occur when power is switched off.

In the unlikely event that you are affected by the issues above, we sincerely apologize for any inconvenience this may cause. Sony strives to constantly improve the quality standards of our products to thevery highest level.Your understanding and cooperation are highly appreciated.

How to identify your BRAVIA model name

From the settings menu’s inside the TV:
- Press on the Menu button on your remote control
- Navigate to the settings menu
- In the settings menu, please select the setup menu
- Select product information and press ok to identify your model
From the label on the back of the set

You can find the model label on the back of your TV set

BRAVIA model names:

KDL-40D3400, KDL-40D3500, KDL-40D3550, KDL-40D3660
KDL-40V3000, KDL-40W3000, KDL-40X3000, KDL-40X3500

Recalled tv's

first4joinery — Wed, 12 Oct 2011 15:32:22 GMT

Thanks for that but the links dont work either, obviously overloaded too!

Recalled tv's

terrac — Wed, 12 Oct 2011 15:38:39 GMT

yeah website seems to be jammed solid at the moment. Luckily I know who my only local authorised sony repair agent is. I telephoned them earlier today and they are collecting the TV tomorrow. Although it says on the site the inspection will be carried out in the home, when I told the service centre representative this he said that it needs to be taken away.. Will see what happens anyway when the engineer arrives.. The company is only about 3/4 of a mile away from my house...

Recalled tv's

first4joinery — Wed, 12 Oct 2011 15:46:22 GMT

Cheers I will try the same

Recalled tv's

first4joinery — Wed, 12 Oct 2011 16:14:53 GMT

OK got through to the authorised centre and they reported its not a serious fault and a home inspection of around 30 minutes is sufficient. Seems we have different stories depending on the service agent!.

Will post my result after the visit

Recalled tv's

Alan858 — Wed, 12 Oct 2011 17:09:56 GMT

Terrac, that's brilliant - thank you so much for copying that page that I too can not get to.

I did smile at Sony's statement which said " if you notice any unusual smell or smoking"

Take great care.

Recalled tv's

StartTheCar — Thu, 13 Oct 2011 09:51:44 GMT

Thanks for publishing the details Tarrac, much appreciated.

As I think everyone worked out, the website got hit pretty hard yesterday in it took us a little longer than we would have liked to sort it out. Should all be ok now.

For reference, the televisions should not need to be taken away. This is inspection can be carried out in the home. Drop me a PM if they still insist on collecting it and I will arrange for someone here to contact them directly.

Other than that, it would seem that the announcement is pretty clear (once you can get to) however if there are any questions please do share them. I will hover in this general area to provide any answers & support required.

Best regards

Lee

Recalled tv's

terrac — Thu, 13 Oct 2011 12:56:25 GMT

No problem.. Thanks for the help and advice Lee. I have sent a PM. My local service agent is due to collect my Tv later this afternoon, they are still under the impression that the TV will have to be removed to be inspected.

Recalled tv's

maddoc666 — Thu, 13 Oct 2011 18:36:41 GMT

Got an engineer coming out start of next week to have a look at mine but i had to phone them myself as sony stated i was outside the catchment area.

However, i did a bit of fishing for info on the problem and was told that the inspection isn't too involved, basically the transformer board gets a continuity test and checked for discolouring/warping etc. Any problems and a new board gets fitted. Sony are calling it a HIT issue apparently.

Dunno if there's more to it than that (more than likely coz i would've thought that a continuty test is a bit rubbish at foretelling a fire) but figured i'd inform you of what i was told on the phone.

Recalled tv's

ffs123 — Fri, 14 Oct 2011 08:15:54 GMT

Why isn't this safety check being coordinated centrally by Sony rather than being left to the discretion of local service agents. Shouldn't Sony be issuing a consistent set of instructions (i.e. should TV be repaired in home or taken away) and arranging for someone to visit rather than customers phoning around and seeing who might be available and what approach they might take to the repair

Recalled tv's

terrac — Fri, 14 Oct 2011 08:27:36 GMT

my tv was taken away yesterday afternoon. Awaiting service agents call to state when I will be getting it back. I was at work at the time, my wife said he had about 4 other bravia's of same model in the van.

Recalled tv's

StartTheCar — Fri, 14 Oct 2011 09:48:03 GMT

Morning

Sorry to read that some of these sets were still taken away. As I said before, this really shouldn't be the case. If this has happened, please do PM me and I will look into it.

We sent a follow up e-mail out to the service network yesterday afternoon to confirm that this should be an onsite inspection and that there should be no need to take the televisions away.

The decision to use the repair network was simply a matter of using the resources we have available. We have authorised repair agents covering all areas of the UK & Ireland and so it made sense to use them. It also ensures that we have enough engineers on the ground to carry out the necessary inspections as quickly as possible.

Best regards

Lee

Recalled tv's

terrac — Fri, 14 Oct 2011 10:36:58 GMT

just had a phone call from engineers.. My tv is perfectly fine and will be dropped off tonight.. Excellent service... :smileygrin:

Recalled tv's

DynamoKiev7 — Fri, 14 Oct 2011 12:11:10 GMT

Dear Mr. Lee! I have a problem Sony KDL-46X3500. It was purchased in September 2008 for $ 3,700, exactly one year later in September 2009, there were problems when you turn on - horizontal stripes across the screen, the left side of the TV screen began to divide in two, there was darkening the screen. When warming up the TV for about 15 minutes after the symptoms disappeared, the time interval seems to me constantly increasing, and the band gap and could double vision after 45 minutes. Renovation took place from 15.09.09 to 06.10.09 replacing the panel. After replacing the TV worked fine, but in August 2011 on the TV screen appeared again horizontal stripes, doubling the left side of the screen, all the same thing that happened in 2009. I know that there is a problem with these panels-Bravia TV Panel Failure. I read a lot of forums - Sony Forum, and http://www.avforums.kom. Called the service center in Ukraine, told them about the situation, sent a photo. They said that TV should pick up again in the repair and change the panel. I always trust Sony, I work in another house, three TVs - Sony Trinitron that in 11-15 years, and they have no problem, still admire a video camera HDR-SR12E, Home Theatre System DAV-DZ 1000 that just super. My friends take me to an example of confidence in Sony. But with the Sony KDL-46X3500, it's just a disaster to me for three years, we offer a second time to change the panel. Reading the forums, I learned that so many people who have problems with the panel, we offer option exchange or on the EX724 and the NX724 is a good option for me in this situation. Please tell me how I should do .Continue to believe in Sony! Sony forward! I believe in you ! Regards, Vitaliy.

Recalled tv's

Pinball — Fri, 14 Oct 2011 12:23:12 GMT

Nothing said of your Dark shadows/patches Terrac ?

Recalled tv's

StartTheCar — Fri, 14 Oct 2011 13:06:37 GMT

Hi DynamoKiev7

The problems you have captured are unrelated. It is also a 46" model and not in the list of models

However, it clearly isn't right.

Given where you are based this is not something I can deal directly from here in the UK. However if you can send me an e-mail with your contact details I would be happy to forward it onto your local Sony Customer Service team.

Regards
Lee