topic Re: Ghosting in Other TVs

Ghosting

DC1956 — Sun, 10 Oct 2021 18:06:19 GMT

Help !!!

I have a Sony Bravia KD 65A1 / 55A1

we used to listen to Radio 2 on the TV & one day noticed the logo of radio 2 still on screen in the background while watching normal tv.

anyone know how to get this off the screen !!!

Re: Ghosting

royabrown2 — Tue, 12 Oct 2021 16:31:55 GMT

@DC1956

What you have is the dreaded OLED screen burn-in, caused by frequently watching something with a stationary logo or logos.

There are things like this:-

https://www.asurion.com/connect/tech-tips/oled-burn-in-how-to-avoid-and-fix-tv-and-phone-screen-burn/

that claim to help, but one of their options, I note, is buy a new TV…. 😢

Re: Ghosting

Piscie — Wed, 13 Oct 2021 17:52:31 GMT

Hey @ DC1956,

Make sure your TV is up to date, it might sort this out. The latest version is available here.

I hope that works.

Re: Ghosting

royabrown2 — Fri, 15 Oct 2021 14:48:03 GMT

@Piscie

Sony have put a fix for OLED screen burn-in in the latest software release?

That would be really something….

Re: Ghosting

HannahEd01 — Wed, 20 Oct 2021 16:21:48 GMT

Hey royabrown2, there's no intended fix, however, updating the software is a 101 step to resolve any issues.

Re: Ghosting

royabrown2 — Thu, 21 Oct 2021 20:59:20 GMT

@HannahEd01

And a Factory Reset is a 201 step; but neither is going to have any effect on a physically damaged screen.

Or do you think that perhaps the screen isn’t physically damaged?

Re: Ghosting

Piscie — Thu, 28 Oct 2021 17:00:11 GMT

@royabrown2 It depends on the image burn. If the factory reset doesn't help. I assume you should contact Sony reps to check if it can be covered under the warranty or not.

Re: Ghosting

DC1956 — Fri, 29 Oct 2021 18:28:59 GMT

The image is of the BBC Radio2 logo. Sometimes not noticeable, but on some backgrounds it’s so clear. I’m trying to locate on here if it’s covered with my 5 year guarantee.

Re: Ghosting

Anonymous — Wed, 03 Nov 2021 16:56:40 GMT

Did you try to reach Sony reps, they should know better as this is their product.