https://community.sony.no/t5/other-tvs/kdl-65hx955-help/m-p/2640637#M52874 <P>Hello!&nbsp;</P><P>&nbsp;</P><P>We have recently been gifted a Sony Bravia KDL-65HX955 TV. It appears to have never been updated or connected to the internet, so when you turn it on, it automatically loads in shop mode.&nbsp;</P><P>&nbsp;</P><P>We have followed all the instructions on the website but it appears that it needs a system update. We have tried to connect it to the internet to do this (error and wont connect) so have resorted to doing a USB update. Followed all the instructions as per the website - inserted the USB, it goes to load for a millisecond and then comes up with "error".&nbsp;</P><P>&nbsp;</P><P>We have tried the restart with the USB connected and still "error".&nbsp;</P><P>&nbsp;</P><P>Where do we go from here? How can I fix this?&nbsp;</P> Wed, 31 Jul 2019 11:08:18 GMT Staylor09 2019-07-31T11:08:18Z https://community.sony.no/t5/other-tvs/kdl-65hx955-help/m-p/2640637#M52874 <P>Hello!&nbsp;</P><P>&nbsp;</P><P>We have recently been gifted a Sony Bravia KDL-65HX955 TV. It appears to have never been updated or connected to the internet, so when you turn it on, it automatically loads in shop mode.&nbsp;</P><P>&nbsp;</P><P>We have followed all the instructions on the website but it appears that it needs a system update. We have tried to connect it to the internet to do this (error and wont connect) so have resorted to doing a USB update. Followed all the instructions as per the website - inserted the USB, it goes to load for a millisecond and then comes up with "error".&nbsp;</P><P>&nbsp;</P><P>We have tried the restart with the USB connected and still "error".&nbsp;</P><P>&nbsp;</P><P>Where do we go from here? How can I fix this?&nbsp;</P> Wed, 31 Jul 2019 11:08:18 GMT https://community.sony.no/t5/other-tvs/kdl-65hx955-help/m-p/2640637#M52874 Staylor09 2019-07-31T11:08:18Z https://community.sony.no/t5/other-tvs/kdl-65hx955-help/m-p/2640702#M52877 <P>Hi&nbsp;<a href="https://community.sony.no/t5/user/viewprofilepage/user-id/820981">@Staylor09</a>&nbsp;</P><P>&nbsp;</P><P>Gifting it to you sounds like a cheaper option than paying somebody to take it away&nbsp;<span class="lia-unicode-emoji" title=":smiling_face_with_smiling_eyes:">😊</span></P><P>&nbsp;</P><P>Your best bet is to contact Sony for help or for any pointers <A href=" https://services.sony.co.uk/supportmvc/en/Contact/Email" target="_blank">Sony UK Support</A>&nbsp;.</P> Wed, 31 Jul 2019 12:56:33 GMT https://community.sony.no/t5/other-tvs/kdl-65hx955-help/m-p/2640702#M52877 LightFoot 2019-07-31T12:56:33Z