topic Re: YouTube SOLUTION in Other TVs

YouTube SOLUTION

jjtee45 — Wed, 04 Apr 2018 11:43:35 GMT

Since Sony are having difficulty solving this I’ve found a solution that doesn’t involve factory reset:

Go to “settings” (e.g. Home button then settings)

“Set Up” > scroll down to “Customer Support” > scroll down to “initialize personal information”

This will reset and log you out of all your accounts (but keep picture settings).

Youtube will I’ll work again after sign in. You will also have to sign back into Netflix and amazon. But otherwise everything else should work fine after that.

The “initialise personal information” might be in a different place depending on your tv - so search around your settings if you can’t find it.

Otherwise try reseting cookies in your opera browser app.

Re: YouTube SOLUTION

jjtee45 — Wed, 04 Apr 2018 11:51:18 GMT

Let me know if it worked for you guys! If the option is in a different place on your TV then please reply whereabouts it is to help others out.

Re: YouTube SOLUTION

jjtee45 — Wed, 04 Apr 2018 12:31:18 GMT

Having posted my solution, Sony have subsequently updated their official page with my solution: which I suspect means it works for all similar TV models.

Re: YouTube SOLUTION

TedMee — Wed, 04 Apr 2018 16:40:37 GMT

Yep, it's worked on my Sony BlueRay disc player 6200.

Factory reset + personal detail reset.

Is it a Sony problem or YouTube fiddling with their app? and not testing it proberly.

Re: YouTube SOLUTION

Ishaik — Wed, 04 Apr 2018 20:07:58 GMT

I am not able to find initialise personal information option under customer support

Plse advice

Re: YouTube SOLUTION

CountryRoller — Wed, 04 Apr 2018 21:18:08 GMT

A thousand thanks for your help.

Massively appreciated.!

You were much more help than the numpties at Sony.

Have a good night.

Re: YouTube SOLUTION

Ishaik — Wed, 04 Apr 2018 21:41:40 GMT

Working fine after i have done the factory reset

Re: YouTube SOLUTION

fishery1977 — Thu, 17 May 2018 20:56:39 GMT

Re: YouTube SOLUTION

fishery1977 — Thu, 17 May 2018 20:58:23 GMT

Didnt work on my KD-49XE7002, not good when your little boy wants to watch fireman sam☹️

Re: YouTube SOLUTION

Tasria — Fri, 03 Aug 2018 11:52:47 GMT

After I did this my tv remote control is not working anymore. Only the power button does work. Can someone pls help me solving this problem. I dont know what to do😭😭

Re: YouTube SOLUTION

avoura — Fri, 03 Aug 2018 12:14:38 GMT

I had the same problem with my Sony Blu Ray player with YouTube app. It was working well until yesterday when I only got as far as the YouTube logo.

Resetting my personal settings (and not the factory reset) was easy enough to find, and then I just had to sign in again to YouTube, via my smartphone on the same LAN using wifi.

Now YouTube works again.

Thanks for posting this solution. I have no idea what happened, I even updated the firmware which made no difference.

Re: YouTube SOLUTION

sindristeinars — Sat, 22 Sep 2018 09:44:15 GMT

Thank you for this , it worked for me.

Re: YouTube SOLUTION

Mike2112 — Wed, 15 May 2019 07:38:23 GMT

I just used the "Personalisation" reset link,worked perfrctly....Thanks for the help.