Problem with the screen

hadjadjben — Fri, 13 Oct 2017 05:32:31 GMT

I bought a Sony 55KD-XE7002BU, 55 inch about two weeks ego.

The picture is great, the sound is poor.

However , i have a serious problem with the screen :-

When switch on the tv I get the top of the screen about 3 inchs from end to end black, it last about 6 seconds and it clears by itself.

When I connect to Youtube or Netflix I do not get the black screen, but I get it again when I return back to sky tv.!!

I have contacred Sony support, they said it was to do with the sky box! need updating!

Contcted Sky they said nothing to do with the box! I do not know what to do!

thinking of retutnig the TV .I am worried it will get worse.

Please help.

Thank you

Re: Problem with the screen

cass_n — Fri, 13 Oct 2017 13:34:39 GMT

Hi @hadjadjben and welcome to the community,

Have you tried turning off the info screen to see if this makes any difference (Home > Settings > Channel setup > Info screen)?

If this doesn’t help, the other thing it could be related to is the quality of your HDMI cables (so you could try better quality cables to see if this helps).

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Problem with the screen

Re: Problem with the screen