topic Re: Apps missing or not working in Other TVs

Apps missing or not working

Vince960 — Mon, 05 Jun 2017 20:28:35 GMT

Hi,

I've a Sony TV (Bravia KD-55X8505B ; fw PKG3.004EUA) since 2 years and I'm very happy about this product. However, since 2 weeks, apps are not working (not able to laucnh it) and if I try to install a new one, the list of apps is empty.

What I did until today:

- Update the TV fw but seems I have the latest one

- Check internet connection (using wifi) and all is good (recheck wifi password and IP and test the connection through network settings)

- Check the internet/wifi router details and just to make sure I put the IP address of the TV on the DMZ

Still not working... Any advise?

Thanks,

Re: Apps missing or not working

Anonymous — Mon, 12 Jun 2017 11:18:41 GMT

Hi there

Its been about a week since you posted this issue - have you managed to resolve it or are you still requiring help?

Cheers

Re: Apps missing or not working

mkuksonyman — Sun, 18 Jun 2017 12:16:05 GMT

Is there a published answer to this??

Re: Apps missing or not working

dennismuys — Sun, 02 Jul 2017 21:24:01 GMT

I have the exact same problem running software version: PKG3.004EUA

Netflix and youtube both won't start, the internet browser works as expected.

I tried uninstalling the youtube app, only to come to the realisation that I can't install it again since the app list is almost empty.

I hope this is just a software bug and not just dropped support for those apps as this site says: dutch sony info site

Re: Apps missing or not working

Anonymous — Mon, 03 Jul 2017 11:09:07 GMT

Hi All

Can you please try a "Refresh Internet Content". Also can you please reply back with the model numbers of your TV, as if this needs to be reported to Sony, then they will need model numbers too. Also can you confirm your ISP too (just another avenue for investigation if needed)

Cheers

Re: Apps missing or not working

dennismuys — Mon, 03 Jul 2017 11:19:24 GMT

Refresh internet connection doesn't change anything, it reports a success but the app list remains almost empty and netflix and youtube still won't start.

KD-55X8505B is the model number of the tv, the exact same as OP's.

My ISP is "online" formerly known as "xs4all".

Re: Apps missing or not working

Anonymous — Mon, 03 Jul 2017 14:26:43 GMT

Hi there

I have done a search on other Sony forums as well as other technology forums too and can not find any others reporting this problem. I also checked with the forum manager to see if he had heard of any issues in regards to SEN apps etc. It appears that only yourself that is having the problem, with a couple of people begining to middle of last month - so I can only take it that it is isolated to you at this stage.

A couple of things to try

Turn off the TV completely as well as your router for your ISP
Leave off for a few minutes
Switch on router and ensure that all is back up and running again
Switch on TV and try again.

The other option to try is a full factory reset - instructions HERE. This can fix many issues and besides its the first thing Sony Support also suggests as well.

If that still fails, I'll escalate this issue to Sony Support.

Cheers

Re: Apps missing or not working

mkuksonyman — Mon, 03 Jul 2017 16:01:31 GMT

For any one who's interested in this problem, see my reply from sony below

Thank you for contacting Sony support.

Following our conversation regarding your Sony model: KD-55X8505B, please be advised to follow the steps on this links:

1) https://sony.co.uk/support/en/article/36641/36641/kw/ip%20manu

2) https://sony.co.uk/support/en/article/84346/84346/kw/dns

Should you have any further questions, please feel free to contact us.

I changed the IP address of the tv from .4 to .104 and fixed this address on my router by reserving .104 for the tv.

I also changed the primary dns to 8.8.8.8 and the secondary to 8.8.4.4. It all works now, netflix and amazon are back and I have about 100 apps. Sometimes netflix will jump back to my Sky hdmi input and i cure this by reloading the content from Network settings using the remote.

Hope this helps !!!

Re: Apps missing or not working

hothoneyandlemon — Wed, 17 Oct 2018 06:38:10 GMT

Hi, I am in uk, and I have solved this problem after it driving me MAD and coming to a blank several times looking for solutions on the internet, none of them worked, rebooting, reconnecting to wifi bla bla bla. So last night I gave it my last shot and I found the following AND IT WORKED. It is caused by a Bravia server upgrade in May 2018. We now have all straming apps present and I am really chufffed.

Follow link below and if disconnecting power supply and reconecting power supply doesnt work (of course that sounded WAY too easy) You need to follow link to "CHANGE DNS SETTINGS ONYOUR TV TO 8.8.8.8" its a bit scary ut I managed it and I am not a teccie, if in doubt ask a mate who is. After all the TV is just about rendered useless so nothing to loose. Link herewith-

https://www.sony.co.uk/electronics/support/articles/00198726

Re: Apps missing or not working

Rosie_ross — Fri, 19 Oct 2018 20:53:28 GMT

I have this issue. All apps have just disappeared!! I can get Netflix by accessing direct using button on control , but via apps page it just is a blank screen. I’ve rebooted everything and reset tv. Nothing??? What can be done?

Re: Apps missing or not working

James_.S — Sat, 20 Oct 2018 08:38:29 GMT

I've got exactly the same problem as Rosie -

I've reset the wifi, switched off tv etc. and done a factory reset and I still have a blank app screen... which then freezes the tv.

I can access Netflix directly via the button on the remote.

What is going on?

Re: Apps missing or not working

hothoneyandlemon — Sat, 20 Oct 2018 09:01:42 GMT

Hi.

if you have changed the DNS settings to 8. 8. 8. 8. & 8. 8. 4. 4. s in that link that I pasted above then it can’t be the identical problem/cure that sorted my loss of apps out.

However there is a London based helpline number also at the bottom of this link which I phoned and the guy I spoke to there was determined on every level to get my problem sorted and he did... try that.

Good luck.

Re: Apps missing or not working

swainm — Sat, 20 Oct 2018 09:47:45 GMT

Hi, I have exactly the same problem - started yesterday on Sony Bravia KDL-32WD751.

I press Home and then Apps on remote and nothing’s happens. The Netflix button worked once. Have tried a complete reset and have restored factory settings etc.

So frustrating and don’t know what to do?

Re: Apps missing or not working

mkuksonyman — Sat, 20 Oct 2018 10:10:17 GMT

I set DNS primary to 8.8.8.8 and secondary to 8.8.4.4. AFTER a full factory reset. I had peviously enabled a wi fi connection to the tv and a hard wired connection using an ethernet cable when trying all possibilities to get things to work. All worked ok after a factory reset and using the hard wired connection only and not using wireless. Several settings wre altered automatically including IPv6 being enabled , even though Sony support documents say to not use ipv6. It all works now anyway and apps refresh and update.Hope this helps.

Re: Apps missing or not working

jamescryer — Sat, 20 Oct 2018 10:20:46 GMT

Mine is doing exactly the same since last night- no apps appear but I can still get Netflix through the Netflix button - I’ve tried factory reset and still nothing and it also says after reset no updates available?

Re: Apps missing or not working

swainm — Sat, 20 Oct 2018 10:21:57 GMT

Hi, are you able to help me with resetting the DNS numbers?

I don’t know what to enter for the I.P Address or Subnet Mask???

many thanks,

swainm

Re: Apps missing or not working

swainm — Sat, 20 Oct 2018 10:29:49 GMT

Exactly the same issue as mine! I have started a case with Sony Support.

Have tried setting the DNS numbers but mine needs me to enter IP Address and Subnet Mask numbers and I have no idea where to get those from?

Re: Apps missing or not working

vivman — Sat, 20 Oct 2018 13:58:26 GMT

Mine KDL-40WD653 is doing exactly the same since last 4 hrs- no apps appear but I can still get Netflix through the Netflix button - I’ve tried factory reset, Power reset and everythign they suggested : https://www.sony.com/electronics/support/articles/00197904 and still nothing and it also there are no software updates available?

Re: Apps missing or not working

M0j0666 — Sat, 20 Oct 2018 14:09:31 GMT

I'm getting exactly the same asking me for up and mask numbers!

Re: Apps missing or not working

Jonquilla — Sat, 20 Oct 2018 14:48:36 GMT

I have exactly the same problem with my Sony Bravia KDL - 32WD751 and it is driving me bonkers! I don’t know whether to find it good not to be alone or sad that more people are suffering. Hoping very much that someone will provide a solution.