topic Re: Netflix UI-113 Error in Other TVs

Netflix UI-113 Error

lastboyscoutuk — Mon, 15 Feb 2016 12:39:53 GMT

Hi,

I have both a Sony KDL-65W955B and a KDL-50W829B tv and I'm now getting the UI-113 Error on Netflix. I am using BT Infinity and the TVs are connected by ethernet (same problem exists when using Wi-Fi). I have had both TVs for some time and not had a problem before. I think both TVs had a software update in November last year. Both TVs have netflix built in.

I also own a 32" Sony tv, with the same set up, apart from the fact that it didn't have the Netflix app built in and had to be downloaded - Netflix on this tv works fine.

I have gone through all the usual fixes - power down tv, factory reset, reset router, etc, etc, but to no avail.

All other connected apps work fine e.g Amazon, Five, YouTube, etc.

I've seen a lot of threads on this issue and wondered whether there is a definitive answer to this problem or it still an ongoing issue for people?

Re: Netflix UI-113 Error

Anonymous — Mon, 15 Feb 2016 12:52:39 GMT

Hi there

I dont suppose you have a BT HomeHub 3 by any chance - which is an issue for some people in this thread:

https://community.sony.co.uk/t5/televisions/bravia-kdl-42w705-netflix-only-works-if-tv-is-factory-reset-each/td-p/2069199

If not, reboot your router and test.

Cheers

Re: Netflix UI-113 Error

lastboyscoutuk — Tue, 16 Feb 2016 08:15:21 GMT

Hi, yes, I do have a Hub 3. I've manged to get a Hub 5 off of Ebay for only £35, so I'll try that. If that doesn't work, I'll try the Hub 4. Thanks for your help.

Re: Netflix UI-113 Error

Anonymous — Wed, 17 Feb 2016 00:13:44 GMT

Thanks for confirming. Let me know how you get on. Cheers

Re: Netflix UI-113 Error

lastboyscoutuk — Thu, 18 Feb 2016 13:15:02 GMT

Hi,

The BT Hub I ordered on Ebay has arrived today (18/02/16). However, the guy has sent me a Hub 4 and not the Hub 5 as ordered - that's a seperate matter. I connected up the new Hub 4 and both TVs went straight into Netflix with no problem at all. So there is clearly a problem with the BT Hub 3 and Netflix.

Now need to decide whether I still push to get the Hub 5 I paid for and risk the Hub 5 not working with Netflix.

Regards

Re: Netflix UI-113 Error

Anonymous — Thu, 18 Feb 2016 16:50:31 GMT

Lol... Such is life isnt it.

However if not heard of any issues or problems on here about the hub5

Re: Netflix UI-113 Error

lastboyscoutuk — Fri, 04 Mar 2016 19:22:18 GMT

Hi,

Just to confirm that I have tried Netflix using a BT Home Hub 4 and Home Hub 5 and it works perfectly with both.

Regards