topic Re: [Nov 2015] BBC iPlayer - Temporarily cannot access the server in Other TVs

[Nov 2015] BBC iPlayer - Temporarily cannot access the server

Longbow8 — Wed, 25 Nov 2015 16:45:53 GMT

Suddenly, no access to Iplayer and error message "Temporarily cannot access the server". TV is hard wired to router at 40Mbps. Computers working OK. Menu option Network>View network status>Check connection gives OK for cable, local access and internet. Refresh Internet Connection does Authenticate and Acquire successfully. However Server diagnostics reports "servers could not be found". Server list is empty and the menu option Update Server List results in a similar "server cannot be found error". Software is latest

PKG4.131EUL-0108

Anyone know what the gremlin is please? Frequently suggested hammer blows of General Setup>Factory Reset and power reset have had no effect.

Re: [Nov 2015] BBC iPlayer - Temporarily cannot access the server

DavidR1944 — Wed, 25 Nov 2015 16:46:30 GMT

I have exactly the same problem! What is going on between Sony and the BBC?

Re: [Nov 2015] BBC iPlayer - Temporarily cannot access the server

Anonymous — Wed, 25 Nov 2015 16:46:55 GMT

Hi DavidR1944 - what model TV do you have?

Re: [Nov 2015] BBC iPlayer - Temporarily cannot access the server

DavidR1944 — Wed, 25 Nov 2015 16:47:17 GMT

Hi, It's in the title: Bravia KDL 32EX503. As in the initial post our set is connected by via a homeplug to our BT Infinity router with download speed in the 25-40 Mbits/sec range. This a new problem only affecting the BBC i-player. DavidR1944

Re: [Nov 2015] BBC iPlayer - Temporarily cannot access the server

Anonymous — Wed, 25 Nov 2015 16:47:40 GMT

Thanks

Before close of business today, i asked my contact within Sony if there was any reported issues with BBC iPlayer and 2010 TVs, at that time there had been no reported issues and only 1 post on this forum - so the assumption was a singular issue. The problem we have now is that it is the weekend......

So in the meantime, i guess a little troubleshooting to see exactly where the issue is. I note that you both have fibre broadband, so its good to start there

When did you first notice iPlayer not working?
Model of TV?
Firmware version of TV?
Have you conducted a factory reset?
What is your ISP?
Is your IP address located in the UK - https://www.iplocation.net
What router do you have?

Just trying to figure out anything in common.

Re: [Nov 2015] BBC iPlayer - Temporarily cannot access the server

DavidR1944 — Wed, 25 Nov 2015 16:48:02 GMT

First noticed the problem yesterday evening - but have been away and not attempted to use i-player for some weeks. TV was disconnected from mains whilst on holiday. Firmware is the latest - as in original post. ISP is BT and the router is BT Home Hub 3.0.

On the BBC i-player help site:

i-player help.external.bbc.co.UK/TV/connected/other/about/Sony

it lists my Bravia model as NOT certified for use with the iplayer!

It looks like Sony need to re-apply for certification having produced an update to "give a good i-player experience" in the words of the BBC!

Over to you Sony!

Re: [Nov 2015] BBC iPlayer - Temporarily cannot access the server

Longbow8 — Wed, 25 Nov 2015 16:48:26 GMT

Have since been testing my connections LANside and the router table shows succesful connects and disconnects for all wired and Wi-Fi including the Bravia. No IP address conflicts and router can see SSID OK. Default Gateway and DNS settings in the Bravia are correct. My latest guess was that the WANside IP address for Iplayer had been garbled by the Bravia and couldn't be routed correctly. So I was planning a firmware reload to try and iron this out.

Thanks David, Your information about lack of registration is really helpful, I didn't know anything about that.

Re posted questions - Wed 18th Nov 15 Iplayer was OK Thu 19th it failed.

Other answers as in original post. Please note that Sony were sent an email about this on Thursday...as yet no reply.

Re: [Nov 2015] BBC iPlayer - Temporarily cannot access the server

Longbow8 — Wed, 25 Nov 2015 16:49:26 GMT

I see that the "Temporarily cannot access the server" error is now being looked at by the BBC. http://iplayerhelp.external.bbc.co.uk/tv/connected/sony_nov_bravia

Re: [Nov 2015] BBC iPlayer - Temporarily cannot access the server

DavidR1944 — Wed, 25 Nov 2015 16:50:24 GMT

That's good news! Hopefully the problem will soon be sorted!

Re: [Nov 2015] BBC iPlayer - Temporarily cannot access the server

Anonymous — Wed, 25 Nov 2015 16:50:48 GMT

@Longbow8 @DavidR1944

I have editted the subject topic on this thread to something more meaninful (hopefully) and have removed your other post Longbow8 - in regards to pointing people to this thread. I hope you dont mind.

Fingers crossed that the BBC can rectify this rather quickly

Re: [Nov 2015] BBC iPlayer - Temporarily cannot access the server

MikeThornhill — Wed, 25 Nov 2015 16:51:24 GMT

I have the same problem with a Sony KDL-46EX713, has been giving that message for the last few days. Amazon prime and Sony films are all fine so no issue with the internet connection.

Looks like it has happened before...

http://www.sony-europe.com/support/en/content/cnt-hn/prd-tvhc/bbc-iplayer-not-working/KDL-40EX650

Re: [Nov 2015] BBC iPlayer - Temporarily cannot access the server

Longbow8 — Wed, 25 Nov 2015 16:51:44 GMT

It is worth noting that the error message people will see on their screens when trying to use BBC iPlayer is "Temporarily cannot access the server" not "Servers could not be found" The latter is the error encountered when trying to use server diagnostics from the network menu.

Re: [Nov 2015] BBC iPlayer - Temporarily cannot access the server

abrown6 — Wed, 25 Nov 2015 16:52:11 GMT

I have exactly the same problem, iPlayer is not loading and gives a message stating that the server is temporarily unavailable. First noticed the problem last week on my KDL-40EX703, firmware is up to date (PKG4.131EUL-0108), ISP is Virgin Media via a Superhub and IP address is in the UK. I tried a factory reset with no luck - hope this helps?

Re: [Nov 2015] BBC iPlayer - Temporarily cannot access the server

DavidFinClevedon — Wed, 25 Nov 2015 16:52:34 GMT

Bravia 32EX403 & BBC iplayer

It has all worked well for about a year. Now (and for the last week or so) TV shows message "Temporarily cannot access server" when trying to access iplayer

All internet diagnostics suggest that internet access is actually OK. iplayer is available on a PC. So what server cannot be found? Is the Bravia trying to access my PC? Has there been a Bravia software update, I wonder?

I tried the Sky news widget. It worked, but gave me a news report that must have been at least 6 months out of date. Not sure whether that is a helpful finding.

Can anyone advise?

Re: [Nov 2015] BBC iPlayer - Temporarily cannot access the server

Longbow8 — Wed, 25 Nov 2015 16:52:55 GMT

Hi. Thanks to MikeThornhill we now know it has happened before and on that occasion Sony said "We’ve already identified the cause and will release a fix next week." On Friday 20th Nov the BBC listed the problem on the IPlayer help page with the comment "We’ll update this FAQ when we have more info." So hopefully both will look at the issue on Monday. Hope this helps to clarify a little.

Re: [Nov 2015] BBC iPlayer - Temporarily cannot access the server

GR_Dragons — Wed, 25 Nov 2015 16:53:17 GMT

We lost iplayer access sometime Friday after it had been working fine for years. Other internet links seem to be working fine - eg Sky News (I think that's via the internet anyway). Our TV is hardwired to a bt hub. We get the same "Temporarily cannot access the server try again later message"

Re: [Nov 2015] BBC iPlayer - Temporarily cannot access the server

Longbow8 — Wed, 25 Nov 2015 16:53:40 GMT

Hi GR_Dragons, I've just checked http://iplayerhelp.external.bbc.co.uk/tv/connected/sony_nov_bravia and there is no update about this problem. I still get the same error message on my screen. I'm new to this community, does anyone know how we get Sony to give us some information please?

Re: [Nov 2015] BBC iPlayer - Temporarily cannot access the server

Earthling42 — Wed, 25 Nov 2015 16:54:03 GMT

I have the same problem with a KDL-32EX403 running software version: PKG4-131EUL-0108.

I get a message "Temporarily cannot access the server. Please retry"

Hope there is a resolution soon as it is a great facility.

Re: [Nov 2015] BBC iPlayer - Temporarily cannot access the server

chivvy — Wed, 25 Nov 2015 16:54:25 GMT

I have same problem with my kdl-40ex503 since Friday. Other connected services are working fine.

Message is "Temporarily cannot access the server. Please retry"

Pete

Re: [Nov 2015] BBC iPlayer - Temporarily cannot access the server

Longbow8 — Wed, 25 Nov 2015 16:54:45 GMT

Hi I have just spoken to Sony Support who have promised to post a reply here shortly