topic kdl-40v3000 bravia dark lines/shadows. in Other TVs

kdl-40v3000 bravia dark lines/shadows.

nishmalek — Sun, 23 Jan 2011 22:11:49 GMT

i have exactly the same problem as the other people who have written about this tv model on the forum and there seems to be manty many more out thereon forums reporting the same problem that sony will not acknowledge.

there are dark lines running down my screen and a dark shadow line about an inch think on the right hand side of my screen, this was more noticable when watching football. my tv is not under warrranty anymore but is only 2 and a 1/2 years old. it seems that sony have created their screens to only last this long as lots of people have the same complaint.

i have just rang sony and i have been told that "there is no known problems with this model" that is rubbish as clearly there are a few of us just on this forum with the same pronblem. So we are paying about £1000 for a tv that will only last 2.5 years. i am disgusted with the lack of help and support from the sony call centre staff who basically said i need to get it fixed myself and i need to book it in with a service engineer. I suspect this is a problem with the panel or with the screen where a replace ment would cost you more than getting a new set. it would cost me £45 just for someone to come out and tell me that without even having it repaired. as a dedicated sony buyer over the years i cannot believe that my most expensive buy has only lasted 2.5 years.

WHY IS SONY NOT DOING ANYTHING ABOUT THIS PROBLEM??

kdl-40v3000 bravia dark lines/shadows.

mstaniak — Sun, 13 Feb 2011 12:16:22 GMT

Answering your question: because we're nobody for Sony and they don't respect us at all.

That's how they treat loyal Sony brand customers... sad but true

kdl-40v3000 bravia dark lines/shadows.

toolfrog69 — Mon, 14 Feb 2011 22:11:44 GMT

Glad i am not the only one.. Mine is 3 years and 6 weeks old. Now has huge shadow on left of screen about 6 inches wide and about a foot long.....!!!! Looks like a water stain but obviously is not.

Always bought sony products. have three other Sony TV's in house a 32" a 26" and a 20", lets hope they dont go the same way.

Cant believe its happened to a sony tv.

Been in to my local specialist and now looking at replacing it with LED 3DTv but worried how long that would last with even more technology inside it.

Seriously looking at Samsung 8000 series now as have lost confidence in sony product.

kdl-40v3000 bravia dark lines/shadows.

Stan53 — Mon, 14 Feb 2011 22:34:23 GMT

I have a Sony Bravia KDL-40v -3000 .....It is just under two years old and now I have a constant flickering at the top of the screen which makes it unwatchable. I bought a Sony and paid the eaxtra to get quality.

A joke really........So my question Sony is.....What are you going to do about it because your reputation is at stake. At this moment I will never buy another Sony product and slag the brand off to anyone who asks my opinion.

The stock answer that there is no known problem is untrue because you only need to search the web to see there most definitely is.

I await your reply !

Message was edited by: Stan53

kdl-40v3000 bravia dark lines/shadows.

tedwales — Wed, 23 Feb 2011 09:02:38 GMT

I wish I had seen this forum before. I searched the internet to see if I could get a new screen as I still have the TV.

I was fortunate that I had an extended warranty.

I had screen panel changed early 2010 and the fault reappeared Jan 2011.

Called out engineer under warranty, screen no longer available so TV replaced under warranty.

I was able to upgrade screen size for a small payment and have a 46" Samsung 5800.

kdl-40v3000 bravia dark lines/shadows.

andrewbeaumont1 — Thu, 24 Feb 2011 22:05:43 GMT

I'm afraid I'm in the same boat. I paid £1100 just over 3 years ago & the screen now has two large 'shadows' on it which are permanently visible, especially when watching football or rugby.

I too have been a Sony customer for many years but would not even think about buying another after this experience.

kdl-40v3000 bravia dark lines/shadows.

Catmambo — Thu, 24 Feb 2011 22:48:16 GMT

Have you called the call centre to raise this and see how they might be able to assist. They are generally pretty reasonable when it comes to issues such as these.

Thanks

kdl-40v3000 bravia dark lines/shadows.

andrewbeaumont1 — Mon, 28 Feb 2011 17:08:06 GMT

Just called Sony Customer Service & got fobbed off with the following standard reply:

"There is no known fault with this TV. All we can do is arrange for it to be looked at by our Service Centre but there will be a charge for us to do this"

I was advised to write along with proof of purchase but obviously as 'there is no known fault' on this TV, no guarantees can be given that it will get me anywhere.

How can anyone risk buying another Sony after our experiences with this model?

kdl-40v3000 bravia dark lines/shadows.

leonintelex — Thu, 10 Mar 2011 17:35:14 GMT

Hi everyone

This is a big problem, I am trying to get everyone experiencing this in the same place.
Can you please post on the following link:

https://www.sony-europe.com/discussions/message/643410#643410

Also to keep this at the top of the forum can you please try to post as often as possible on threads, we all need to work together on this and make sure that Sony cannot simply sweep this under the carpet or fob us off!

I WILL BE TAKING THIS AS FAR AS POSSIBLE UNTIL WE GET A FAIR RESPONSE

Thanks

Leon

kdl-40v3000 bravia dark lines/shadows.

Catmambo — Thu, 10 Mar 2011 23:01:51 GMT

Hi Leon

Sorry to hear you are having problems with your TV. I think Lee (startthecar) posted the escalation process in the other thread, so I've re-posted it below outlining the steps to get your case looked at in more detail if you are unhappy with the service you have received so far.

It is always disappointing to read of any product failure, and with so many of you sharing similar experiences this is clearly something we need to address. However, while I fully understand your concerns at both the failure of your products and the consequent repair costs, I am not convinced by some of the comments and advice offered.

In an effort to clear up any confusion and in order to help each of you get your specific issues addressed, here are my observations:

Firstly, and this should really go without saying, do not try to repair any product yourself under any circumstances!

If the product is still under guarantee, your first port of call should be your supplying retailer. After the Sony European guarantee period, and assuming you do not have an extended guarantee, I would always recommend contacting our Customer Information Centre (0844 8466 555).

Though I appreciate that some of you have done this already, but were not overly impressed with the reply, it remains the single most effective point of contact within Sony. Having said this, there are inevitable limitations, for example it is simply not realistic to expect my colleagues there to be able to effectively diagnose complex faults over the phone or to instantly recall every product and issue we have ever had. However, they have access to all of our service support departments as well as a very effective escalation process (should it be needed).

If you want to ensure your issue is dealt with a little quicker, I would recommend that you get a written estimate from a Sony authorised repair agent. This is usually the first thing we will ask for when looking to provide any level of assistance outside of the guarantee. Along with a copy of the receipt, an estimate allows us to make an informed decision.

It would be remiss of me to offer any guarantees on how my colleagues will address each of your issues. While they all appear very similar, on closer inspection they could differ greatly. I can however assure you that each case will be judged on its own merits.

In addition, I will speak to the Customer Service Manager and ask that his team keep an eye out for any escalations relating to these model numbers.

Any specific questions please feel free to PM me and I will do my best to get back to you as soon as I can.

Best regards
Lee

Hope this helps

Thanks

kdl-40v3000 bravia dark lines/shadows.

-frank- — Fri, 11 Mar 2011 09:59:01 GMT

Just adding the link to StartTheCar's description of the escalation process for this and similar faults in the following thread:
https://www.sony.co.uk/discussions/message/646308#646308
Hope that helps!

kdl-40v3000 bravia dark lines/shadows.

leonintelex — Fri, 11 Mar 2011 21:29:07 GMT

Sorry, No. This really does not help me, I have already gone down the said escalation process and the situation is as clear as day, in summary this was my response:

Pay £70 for the TV to be looked at by a service engineer
If Sony feel that this is a manufacturing fauly then they MAY decide to replace the screen as a good will gesture, if they think it isnt their fault then I am left footing the bill
I will be without the TV for a period 4-6 weeks estimated with no offer of a temporary replacement

It has taken me 12 months, countless e-mails, hours of my own time to get this far! Is this what people should have to do if they spend £1000 on a Sony TV and it goes kaput after 2 years.

This is not a resolution, its more of a fob off. Customer deserve more respect and should not be the ones who have to do the chasing to get these things sorted.

Clearly from the amount of people posting this issue on the forum it is a manufacturing fault. Quoting things like "we deal with things on a case by case basis" is a poor way of handling this complaint.

The simple fact is that this particular set has a manufacturing fault! Why are Sony so reluctant to admit this and not take ownership is beyond me.

Please continue to post if you have had this fault as clearly this is not a satisfacory response. The more people we have on board with this the bigger voice we have - thank you!

kdl-40v3000 bravia dark lines/shadows.

mstaniak — Fri, 11 Mar 2011 22:21:59 GMT

AMEN!

kdl-40v3000 bravia dark lines/shadows.

leonintelex — Sat, 12 Mar 2011 15:17:22 GMT

Just done some research, apparently some Toshiba models suffer the exact same problem as this se, if you look at the photos it is almost an identical fault (What would be classed as a TCON Faliure).

Toshiba's stance is a world away from Sony's. they will offer a hassle free exchange for a new TV (of a similar spec of course) or a credit uplift.

No need to send to a service centre
No need to pay £70 of your own money
No wating 4-6 weeks without a TV
No intergation over the problem, they understand it is a manufacturing fault
They offer a friendly understanding approach to the fault

Why Toshiba do this and Sony dont is beyond me, it must simply be that Toshiba care more about their customers, show fairness and try to be helpful rather than a hinderence.

Sony please take a similar stance to your competitors, we just want a TV that works ... thats all!

kdl-40v3000 bravia dark lines/shadows.

strummer61 — Thu, 24 Mar 2011 21:32:30 GMT

Are you all absolutely sure you have complained to Sony UK?

Sony UK claim this is not a known problem, as they don't have any mention of it on their database.

They don't take any notice of this forum, you must write to them.

We need to get organised & make sure they know we're not taking this lying down!

Anyone who wants to PM me, I am happy to coordinate this. I'm taking it to Watchdog & will write to every newspaper in the UK, national & local.

kdl-40v3000 bravia dark lines/shadows.

strummer61 — Fri, 25 Mar 2011 22:32:27 GMT

We need to get a list of all customers with this problem.

PM me with email address & I will get this going.

kdl-40v3000 bravia dark lines/shadows.

windmillshop — Sun, 27 Mar 2011 20:12:13 GMT

We too have this problem with our bravia which is only 2yrs old. Bit worried about how to get it put right but are trying to follow it up with Sony on a 'fit for purpose' legality issue - ie what they sell is supposed to be fit for purpose and not just within the warranty time. Surely Sony have an obligation when taking in excess of £1000 for a TV for it to be fit for purpose for longer than 2yrs. If the picture is obscured then clearly a TV is not fit for purpose.

Will update this post if anything positive to report.

kdl-40v3000 bravia dark lines/shadows.

UKFreerider — Wed, 13 Apr 2011 20:05:28 GMT

I too have the same TV and problem. I treated myself to the TV back on 31st December 2007 and the problems you've all described (worst when watching Football or Rudgby..... which lets face it most of us do!) have steadily got worse and I decided to call Domestic and General extended 4 year cover (1st year covered by Sony) and a chap came out, left a small temporary TV as a replacement whilst mine is looked at (insisted on this as its my only TV!) and a day later received a call to say they were writing the TV off as the part was no longer available!!

I'm now awaiting a letter from D&G that will detail what they can offer me. I'm told that they should offer the equivalent replacement model but after reading all of your comments I'm very reluctant to go SONY again. Like many of you I have had SONY products all of my life and been totally loyal to the brand as I've always had no problems with quality and swear by them......... not anymore. The chap who took it away said this is a known problem with all LCD tv's as they simply cannot cope with the heat generated from the back. I asked if there were any LCD TV's that did not suffer from this problem and he said NO!!! but did say Panasonic provided the better customer service when problems occurred and confirmed SONY's quality and customer service had been declining for some time now. The Japan earthquake is not going to help the issue I fear as they look to further cut their losses.....

I would be happy to sign-up to anything required to help those of us who will be left out of pocket.

Does anyone know anyone with am LCD TV that has not gone wrong in over 4 years? any make...

kdl-40v3000 bravia dark lines/shadows.

king.bee — Wed, 13 Apr 2011 20:26:10 GMT

Hey.

new to this forum but boy am i pss'd!!

Bravia KDL 40V3000, just under 2 years old and bam goes the screen. 4 inch deep dark shadow all the way across the top of he screen.

Video footage captured when it first happened.

Local Sony Centre refused to help. c£400 for new LCD unit.

time to pester SCI ...

kdl-40v3000 bravia dark lines/shadows.

strummer61 — Wed, 13 Apr 2011 20:46:50 GMT

UKFreerider wrote:

Does anyone know anyone with am LCD TV that has not gone wrong in over 4 years? any make...

We've had a Samsung LCD for 6 years. Never had a problem with that.