topic Re: X9005A HDMI 4 Upgrade For HDCP 2.2/FMP -X5 Media Player in Other TVs

X9005A HDMI 4 Upgrade For HDCP 2.2/FMP -X5 Media Player

sound10 — Mon, 23 Jun 2014 09:18:05 GMT

Hi everyone, just wondering what Sony will be doing for it's UK Customers who own earlier versions of the X9005A, including myself with the HDMI 4 port seperate on the back, rather than together in later versions. From what I've read on the web, the later versions of this TV with the HDMI 4 port upgraded support HDCP 2.2, whereas the earlier versions of this TV don't. This upgrade will become necessary once the FMP - X5 Media Player is launched.

US Customers who own earlier versions of this TV are being looked after by Sony as they are being offered a free in house upgrade.

However with regards to UK Customers, Sony UK have said nothing. Some poeple have tried to find out what Sony UK will be doing with regards to this, but apparently have been ignored. This is not good enough imho.

Please could Sony UK let us customers know what they are going to do with regards to this asap.

Thanks

Re: X9005A HDMI 4 Upgrade For HDCP 2.2/FMP -X5 Media Player

Anonymous — Mon, 23 Jun 2014 13:56:37 GMT

Hi there sound10

I think it would be best for you to contact Sony directly on this matter - Its just that these forums are not designed for direct communications to/from Sony

I note that you said that some people have contacted Sony in regards to this, and not received an answer (as of yet). Contact them anyhow, if you receive an answer (or no answer) please post back.

Contact Details:

http://services.sony.co.uk/support/en/contacts/tvhc

Cheers

Re: X9005A HDMI 4 Upgrade For HDCP 2.2/FMP -X5 Media Player

sound10 — Tue, 24 Jun 2014 14:45:04 GMT

Hi Quinnicus, thanks for your reply and help. I have contacted Sony UK with regards to this and awaiting their response. Will update this thread once that response is received.

Thanks

Re: X9005A HDMI 4 Upgrade For HDCP 2.2/FMP -X5 Media Player

sound10 — Fri, 27 Jun 2014 09:35:17 GMT

Hi, had a response from Sony UK with regards to this. This issue has been passed onto the higher management team within Sony UK who are still deciding what to do with regards to this. Let's hope that the outcome will be a positive one and a free HDMI upgrade offered which has already been done in the US.

Re: X9005A HDMI 4 Upgrade For HDCP 2.2/FMP -X5 Media Player

Anonymous — Fri, 27 Jun 2014 09:56:26 GMT

Cool - Thanks for the update. This is probably the reason why no one else has been able to get an answer - Sony dont know themselves yet

Re: X9005A HDMI 4 Upgrade For HDCP 2.2/FMP -X5 Media Player

sound10 — Fri, 27 Jun 2014 13:40:40 GMT

From what I've read on the web, the HDMI 4 port upgrade is not very expensive to do. Also, I think it's in Sony's best interest to keep us early adopters happy. After all we have paid a huge premium for these sets.Also, the HDCP 2.2 upgrade will become necessary to view copy protected commercial 4K content now and in the future. Without that this TV's as good as useless for 4K viewing (doubly so because it doesn't support any 4K playback over USB).
Thanks to Geoff_D at avforums for bringing this issue to light.

Re: X9005A HDMI 4 Upgrade For HDCP 2.2/FMP -X5 Media Player

cheesemonster — Thu, 03 Jul 2014 16:00:35 GMT

I see that the features list for the X5 says in the footnotes that "Some TVs may need a circuit board exchange for HDCP2.2", so it's confirmed that A) the X5 has HDCP 2.2 and B) that the earliest sets do not.

I guessed as much, but what I want to know now is what the hell Sony are going to do about it? I've sent letters, emails, and had NOTHING in reply. It's an absolutely disgusting way to treat a customer who's bought a TV that cost the best part of four grand, who now faces being penalised for being one of the first to buy a 4K TV and support their new products. I won't make that mistake again.

Re: X9005A HDMI 4 Upgrade For HDCP 2.2/FMP -X5 Media Player

Anonymous — Thu, 03 Jul 2014 19:22:24 GMT

Hi All

I have requested from Sony details in regards to this issue in the hope that they either feed it back to me (and then I feed it back to you) or that they make a clear statement on what will/will not happen.

If/When I get information, Ill post back.

Cheers

Re: X9005A HDMI 4 Upgrade For HDCP 2.2/FMP -X5 Media Player

Jonnie1266 — Thu, 03 Jul 2014 20:39:25 GMT

Hi Quinnicus,

Could we also find out the age of the X9005A 's that are affected by this, perhaps the serial number range ?

Cheers

Re: X9005A HDMI 4 Upgrade For HDCP 2.2/FMP -X5 Media Player

Anonymous — Thu, 03 Jul 2014 20:48:51 GMT

Ill see what I can do.

However if im reading the AV Forums thread correctly - is it the placement of the HDMI port 4 that could determine whether you are affected or not?

Cheers

Re: X9005A HDMI 4 Upgrade For HDCP 2.2/FMP -X5 Media Player

Jonnie1266 — Thu, 03 Jul 2014 21:01:53 GMT

Thanks - I only have the user manual : http://pdf.crse.com/manuals/13FS900111/EN/c_t_europe_fs_bottom.html to go by which is the same as my configuration but then there is nothing to suggest that the port would be somewhere else on an earlier model ? I thought they would all be the same.

Re: X9005A HDMI 4 Upgrade For HDCP 2.2/FMP -X5 Media Player

Anonymous — Thu, 03 Jul 2014 21:36:48 GMT

@Jonnie1266

This post from Geoff on AV Forums in regards to HDMI port 4 placements : http://www.avforums.com/threads/sony-kd-x9005-4k-owners-thread.1797854/page-72#post-20830614

Bare in mind I dont know, Ive never seen a 2013 4K TV (either early build or later build). So...

Re: X9005A HDMI 4 Upgrade For HDCP 2.2/FMP -X5 Media Player

Anonymous — Fri, 04 Jul 2014 08:53:12 GMT

Hello all

Sony have provided the following information :

2012: 84X9005 -> all models needs to be upgraded

2013: 55X9005 & 65X9005 -> models of first production cycle needs to be upgraded.

Customer can check if their model needs to be upgraded on this page by entering there mode name and serial number:

https://www.sony.co.uk/support/en/4k-Hardware-Upgrade

Just following the information on that page

Cheers

Re: X9005A HDMI 4 Upgrade For HDCP 2.2/FMP -X5 Media Player

Jonnie1266 — Fri, 04 Jul 2014 10:19:34 GMT

Thanks for that Quinnicus - was that support page there all along ?

I have submitted the details and my set is ok :smileyhappy:.

At least Sony are in fact offering a free upgrade to the affected sets at the customers home.

Re: X9005A HDMI 4 Upgrade For HDCP 2.2/FMP -X5 Media Player

Anonymous — Fri, 04 Jul 2014 10:53:12 GMT

@Jonnie1266 wrote:

Thanks for that Quinnicus - was that support page there all along ?

If it was - no one knew about it However I suspect that its only recently become 'live'.

Re: X9005A HDMI 4 Upgrade For HDCP 2.2/FMP -X5 Media Player

cheesemonster — Fri, 04 Jul 2014 12:52:04 GMT

That page has gone live because the FMP-X5 has just been added to the website. If you click on buy, it takes you to the compatibility page. (although if you try and preorder it says this 'item is not valid', great)

What's grinding my gears is that the website says that my TV requires a service visit to complete the upgrade, which, as mentioned on the X5 footnotes, will require an HDCP 2.2 circuit board swap. But when I ring Sony they tell me that, as the owner of a 55", I only need the software upgrade which went out on the 23rd of June.

As far as I understand it, this is FALSE. HDCP 2.2 cannot be added through a software update, it is a physical piece of hardware which the device must have in order to be compatible. The first run of American X9 sets which had an isolated HDMI 4 port needed this upgrade, and as my July '13 UK build also has the port on its own I'm assuming that it will also need the physical board upgrade.

The clue is in the name of the support page: the 4K HARDWARE UPGRADE site tells me I need a HARDWARE UPGRADE. So why am I now being told I don't?

It'd be great to get a definitive answer on this from someone in the know, rather than some Egyptian bloke in a call centre reading from a script.

Re: X9005A HDMI 4 Upgrade For HDCP 2.2/FMP -X5 Media Player

Anonymous — Fri, 04 Jul 2014 12:54:58 GMT

Hi cheesemonster

Im assuming that you have been also following the AV forums thread too? If not, I have fed the information that you guys have been getting from Sony Support when contacting them in the hope that the Call Center can also be informed on the process.

Its possible that the call center does not have all the information as of yet.

Ill post back when more information comes to light.

Cheers.

Re: X9005A HDMI 4 Upgrade For HDCP 2.2/FMP -X5 Media Player

cheesemonster — Fri, 04 Jul 2014 13:14:26 GMT

Yes, for it is I, Geoff D.

I think you're right, the call centre are just parroting the standard guff about HDMI 2.0 and obviously have no idea about the HDCP issue and/or the what the X5 compatibility site says. *Le sigh*

Re: X9005A HDMI 4 Upgrade For HDCP 2.2/FMP -X5 Media Player

Anonymous — Fri, 04 Jul 2014 13:47:59 GMT

@cheesemonster wrote:

Yes, for it is I, Geoff D.

HAHA - Welcome to these forums I regularly see your posts on the AV Forums from time to time - with the occasional quotes as your very knowledgable.

If I can assist - I will.

Re: X9005A HDMI 4 Upgrade For HDCP 2.2/FMP -X5 Media Player

sound10 — Mon, 07 Jul 2014 17:54:10 GMT

Hi, glad to hear that there has been some progress on this !

I input my serial no into the link provided by Quinnicus and got the following message :- Your TV model needs to be upgraded to be able to stream 4K video using the new Media Player FMP-X5.

However what I'm concerned about is that when I phone the representative that I speak to has no idea that it needs a hardware upgrade and not a software update. Will wait until I hear back from Quinnicus and Cheesemonster with regards to this.