topic Re: System UI stops after 6.0.1 update in Tablets

System UI stops after 6.0.1 update

Paulpaul1308 — Wed, 07 Dec 2016 08:45:54 GMT

After updating to 6.0.1 marshmallow a few weeks ago, now I get an error saying systemui has stopped working and have to reboot the tablet. This happens at least once a day.

I have obtained a crash report.

Others have claimed that it was due to an SD card but I removed that same it still happens.

Is there a bug in the marshmallow update and if so when will it be fixed?

Who wants to see my crash report?

Re: System UI stops after 6.0.1 update

MarlonUk1 — Wed, 07 Dec 2016 10:31:22 GMT

try to perform a software repair using Xperia Companion..

Re: System UI stops after 6.0.1 update

Didrik — Wed, 07 Dec 2016 11:33:28 GMT

Hello @Paulpaul1308,

Welcome to the community!

Sorry to hear that.

When are you receiving this error message? Is it when performing a specific action? For example, when starting a specific app. Is there any change if you boot you tablet without a SIM and/or SD-card inserted?

Are you able to re-create this behaviour if you reboot your device to safe mode? If so, I would advise that you continue with @nolramlb's suggestion and perform a software repair using Xperia Companion. Note that this will reset your device and you should make a backup using Xperia Companion first.

If you perform a software repair, please check if you still experience this behaviour without restoring any data at first.

Let me know how it goes!

Re: System UI stops after 6.0.1 update

Paulpaul1308 — Wed, 07 Dec 2016 11:36:50 GMT

> When are you receiving this error message?

At completely random times.

> Is it when performing a specific action?

No.

> Is there any change if you boot you tablet without a SIM and/or SD-card inserted?

No. I had an SD card present so I removed it, but the error persists.

I'll try out your suggestions later and let you know.

Re: System UI stops after 6.0.1 update

Paulpaul1308 — Wed, 07 Dec 2016 11:37:47 GMT

I took a bug report BTW, do you not want to see that? If not, can you tell me why?

Re: System UI stops after 6.0.1 update

Didrik — Wed, 07 Dec 2016 11:39:23 GMT

Thanks for a swift reply and for the update! I don't think I need to see a bug report just yet, I would recommend you perform the repair first and if this is still happening after that let me know.

Keep me in the loop!

Re: System UI stops after 6.0.1 update

Paulpaul1308 — Wed, 07 Dec 2016 18:19:06 GMT

After using Xperia Companion to create a backup, I tried repair twice. Each time it failed:

Something went wrong with the software repair

Please try again later and contact Sony support if the error persists.

Error code: UELoginUnexpectedExit
Code_0

Re: System UI stops after 6.0.1 update

Paulpaul1308 — Thu, 08 Dec 2016 11:18:40 GMT

What does that error code mean when trying to do the repair, Google doesn't help:

"Error code: UELoginUnexpectedExit
Code_0"

Re: System UI stops after 6.0.1 update

Paulpaul1308 — Tue, 13 Dec 2016 09:42:44 GMT

Why has the support on this gone quiet? I'm not breaking any rules - I haven't rooted the tablet and my bootloader is locked, so why aren't I receiving any support?

I have noticed that systemui tends to crash when I receive a notification. I have also noticed that if something I had running - like a file copy, for example - completes and outputs a notification, then the system sorts itself out and I don't have to reboot. I tried using a different app (sending a message to the tablet through Join) to force a notification the last time it happened but that didn't work, unfortunately.

Like I say, I have captured a bug report.

Re: System UI stops after 6.0.1 update

Didrik — Tue, 13 Dec 2016 15:56:08 GMT

Sorry for a late reply.

Regarding the error message you are receiving, is there any change if you reboot your computer and try performing the repair again in a few minutes? If possible, try using another computer.

As it looks right now I don't think a bug report is necessary, I would advise to complete the repair first. Let me know if the above helped!

Re: System UI stops after 6.0.1 update

Paulpaul1308 — Fri, 16 Dec 2016 10:12:06 GMT

I tried using a different computer. On that computer Xperia Companion didn't work because MFPlat.dll was not found - you have written software that assumes that the Media Feature Pack is present, and it isn't for N versions of windows. In any case I don't think the device drivers were working, even though I installed them (Xperia_Z2_Tablet_driver_R2) as specified on your site.

I tried on the original PC a few times after a restart of the PC and repeatedly obtained the same error message as before. It would help me if you you tell me what this error message actually means - does it mean that there is a problem with the tablet, with the PC, or with Sony's server?

Re: System UI stops after 6.0.1 update

Didrik — Fri, 16 Dec 2016 15:51:46 GMT

As it works right now, this file is required for Xperia Companion to work as intended. I'm sorry for any inconvenience this might cause and I can of course forward this as feedback but this is how it works right now. This file can however be downloaded for free directly from Microsofts website: https://support.microsoft.com/en-us/kb/3145500

Do note that you do not need to install separate drivers to connect your device to your computer.

Re: System UI stops after 6.0.1 update

Paulpaul1308 — Mon, 19 Dec 2016 14:25:59 GMT

It appears that your software is really terrible. Despite their being text on the top left of Xperia Companion saying "please connect your Sony Xperia to the computer with a USB cable", other instructions on how to use the repair tool explicitly say not to connect.

With the tablet not even connected I get the error "UELoginUnknownError UE_104". I did once get an error saying that there were no ports available, presumably at your server.

I'll ask for a third time - what does this error mean? It is apparent now that it means that there is a problem connecting to your server; should I have some sort of login set up, and if so how?

Re: System UI stops after 6.0.1 update

Paulpaul1308 — Mon, 19 Dec 2016 14:28:53 GMT

One more question: how does this differ from performing a Factory Reset?

Re: System UI stops after 6.0.1 update

Didrik — Mon, 19 Dec 2016 15:08:36 GMT

The message means that the Sony Mobile Update engine login failed. What should sort this out is to simple restart your computer, I's also recommend you check your antivirus and firewall settings to make sure Xperia Companion is not blocked or denied access in any way. It's also worth trying to connect your computer to another network.

How a software repair differs from a factory reset is that it will more or less reinstall the tablet and install all available updates. If the above doesn't help, try to perform a factory reset of your tablet.

Re: System UI stops after 6.0.1 update

Paulpaul1308 — Mon, 19 Dec 2016 16:18:37 GMT

I reset my windows firewall and mader sure that I added it when asked:

Re: System UI stops after 6.0.1 update

Paulpaul1308 — Mon, 19 Dec 2016 16:19:41 GMT

It still didn't work, every time I get the error:

Software repair error

An error occurred while repairing your device.
Please try again. If the problem persists, please contact Sony support.

Error code: UELoginUnknownError
UE_104

Re: System UI stops after 6.0.1 update

Paulpaul1308 — Mon, 19 Dec 2016 16:24:09 GMT

For now I can live with it by just sending myself an email. In the longer term I have just ordered a Pixel C.

Re: System UI stops after 6.0.1 update

Paulpaul1308 — Mon, 19 Dec 2016 20:47:39 GMT

Final update: after ordering the Pixel C I thought "hang on, this is all about Inbox notifications". So I uninstalled Inbox then reinstalled it. I haven't had the problem since then, so I cancelled the order. If the problem comes back I will let you know. If it doesn't then four things:

- you should know that this is a known problem

- your UI people should know that they shouldn't tell users to connect their device when they shouldn't

- your software team should know that they shouldn't give opaque error messages when there might be a reason - although in this case there was no reason from my end for the error as far as I can tell; there might have been a reason from your end though.

Most importantly, when somebody says that they are getting an error from your software, tell them what the actual problem is, even if you lose face by doing it. This might not be what your masters want you to do but it is being honest with your users. As far as I can tell your users aren't the most important people in your lives. This is how you lose customers.

system ui has stopted..

Gterpstra — Mon, 13 Mar 2017 16:11:45 GMT

Hi,

After unplugging my Xperia Z2 from the power socket to charge the tablet it doesn't work anymore. It starts up but after a few seconds the message " system- UI has stopped" appears. And the screen turns black and can't do anything. What is wrong and how can it be fixed. Tablet is just 2 years and 3 months old.