topic Re: Xperia Companion Crash on Windows 7 and 10 on 5 differents computer... in Tablets

Xperia Companion Crash on Windows 7 and 10 on 5 differents computer...

biofx — Sat, 12 Mar 2016 18:13:37 GMT

Hi,

I have a Xperia Z4 tablet wifi and i want to update it with 6.0. (OTA not arrive in France)

I have installed Xperia Companion , it's works. But when i plug the Z4 .... ooppss this programm...... and crash.

I try many things, first a lot of computer with various OS....

Then i try install different drivers from developper site.

BUT... nothing, always Crash crash crash... The poor tools habe only the time to said " an update is available..." and ....

I see in a French Forum that i'm not the only one with this problem but nobody find the issue for now.

Any Idea ?

Thanks a lot for your Help.

best regards. Ludo

Re: Xperia Companion Crash on Windows 7 and 10 on 5 differents computer...

Uliwooly — Sat, 12 Mar 2016 18:30:44 GMT

@biofx

what about PCC or Bridge?

PC Companion (PCC)

Bridge (for Mac)

Re: Xperia Companion Crash on Windows 7 and 10 on 5 differents computer...

biofx — Sat, 12 Mar 2016 23:23:18 GMT

I try pc companion, it works no crash but it say no update available...

Re: Xperia Companion Crash on Windows 7 and 10 on 5 differents computer...

Uliwooly — Sun, 13 Mar 2016 00:52:56 GMT

@biofx

Then wait for the update to be released in your country

Re: Xperia Companion Crash on Windows 7 and 10 on 5 differents computer...

biofx — Sun, 13 Mar 2016 02:05:11 GMT

Lol yes I Can't do something else... But the fact stay the same. A tools had an issue so i hope a fix 'll come..

Re: Xperia Companion Crash on Windows 7 and 10 on 5 differents computer...

Dizza — Mon, 14 Mar 2016 12:40:15 GMT

I am having the same problems in the Netherlands. Xperia Companion (Windows 10) crashes as soon as the phone (Xperia Z5, no contract) is connected via usb, PC companion can't find the update and Sony bridge for mac can't find it either. OTA update has not popped up yet on my phone and it has been more than a week since it was rolled out. Can't someone from Sony react? The software is clearly buggy and still there are no updates, i am waiting for this update as i think it might fix a bug in the camera app and if not i would like to contact the store i got it from.

awaiting a reply from Sony

Re: Xperia Companion Crash on Windows 7 and 10 on 5 differents computer...

biofx — Mon, 14 Mar 2016 17:44:15 GMT

I have an answer from sony France... They tell me to active usb debug mode...

I had try this option from long time.... No success of course...

Always no ota in France

Re: Xperia Companion Crash on Windows 7 and 10 on 5 differents computer...

Dizza — Mon, 14 Mar 2016 23:34:48 GMT

So i tried debug mode as well. Didn't work, Xperia companion still crashes

Re: Xperia Companion Crash on Windows 7 and 10 on 5 differents computer...

Rickard — Thu, 17 Mar 2016 15:39:52 GMT

I'm sorry to hear that.

Could you please send me the logs from Xperia Companion in your computer and i'll forward this to see if we can find what's causing this.

The logs are found under /Users/[user]/My Documents/Sony/Xperia Companion/logs/

If it's the firmware update process that doesn't work properly, please also include the logs from \ProgramData\Sony Mobile\Update Engine\log

Upload these to for example Google Drive and then send me a link in a private message.

Re: Xperia Companion Crash on Windows 7 and 10 on 5 differents computer...

Rickard — Wed, 23 Mar 2016 09:06:44 GMT

Thanks for sending me logs @Dizza!

We will soon release a new version of Xperia Companion with several changes and improvements.

What you can try until the new version is released is to do the following but i'm afraid we can't guarantee that it will help:

- Quit Xperia Companion
- Go to “My Documents/Sony/Xperia Companion/
- If you can find a folder named “cache” in there, delete it.
(It is important that you don’t delete anything else in that folder. Only the “cache” folder)
- Start Xperia Companion

In case you should still see this with the next version, please let me know.

Re: Xperia Companion Crash on Windows 7 and 10 on 5 differents computer...

kly91 — Thu, 31 Mar 2016 15:12:25 GMT

I hope the new software will be released already. It still crashes even after the deletion of the cache folder only.

Re: Xperia Companion Crash on Windows 7 and 10 on 5 differents computer...

Phuwan_S — Sat, 09 Apr 2016 12:26:20 GMT

Has anybody found a solution?

I'm using the Xperia Companion 1.1.10.0 (which I think is the latest version) and I have this very same problem.

I have an Xperia Z3 Compact (D5833). Whenever I connect my phone to my computer and Xperia Companion starts itself up, it will load my phone's name and device icon, then just crashes. (Xperia Companion has stopped working...)

I have tried:

1. Uninstalling, restart and reinstalling - Didn't work

2. Delete Xperia Companion's cache folder - Didn't work

3. Do 1 and 2 - Didn't work

4. Delete "Sony" folder from My Documents and do 1 - Didn't work

This is happening on both 2 PCs that I have. Both PCs are running on windows 10 64-bit.

PC companion works fine, though. So I'll be sticking to that until I can solve this.

Re: Xperia Companion Crash on Windows 7 and 10 on 5 differents computer...

NaomiT1 — Sun, 17 Apr 2016 22:55:26 GMT

Still an issue with the programme nearly a month later, and I know I am not the only person getting incredibly frustrated just wanting to update my device. Why has there still been no OTA update?? Android 6.0 has been available for nearly two weeks now in the UK but ONLY via XC and it just does. Not. Work!

Re: Xperia Companion Crash on Windows 7 and 10 on 5 differents computer...

NaomiT1 — Sun, 17 Apr 2016 23:43:59 GMT

I've done exactly the same. 3 different PCs, mix of Win 7 and 10, different cables, repaired, uninstalled, reinstalled... The programme clearly just does not work. My Dad was able to use it to create a back up of his device and if, upon opening the programme for the first time after the computer has been off/sleeping, I don't do anything at all it doesn't crash so it very much seems to be an issue with the software update feature. Of course this is the feature people need to update their devices to Android 6.0 with no bloomin' OTA update available yet!

Re: Xperia Companion Crash on Windows 7 and 10 on 5 differents computer...

NaomiT1 — Sun, 17 Apr 2016 23:50:31 GMT

The issue isn't availability. PC Companion just isn't picking up the 6.0 update, while Xperia Companion does but crashes before anyone can actually do anything about it.

Re: Xperia Companion Crash on Windows 7 and 10 on 5 differents computer...

diwai14 — Mon, 18 Apr 2016 07:04:01 GMT

Can't believe this has continued for months.

Xperia Companion is an important (vital!) part of owning the phone - to share music, photos and videos and download new software.

Months after buying my Z5 compact, which is a great phone - I still can't use this connection tool - the NOKIA Suite did the same thing 6 years ago and worked fine!!

Come on SONY this is just not good enough!!

Re: Xperia Companion Crash on Windows 7 and 10 on 5 differents computer...

Phuwan_S — Tue, 26 Apr 2016 08:55:11 GMT

Looks like the issue is fixed with the update to Xperia Companion 1.1.24.0

Everything is working for now. Thanks Sony for fixing this!

I'm still curious about what caused this issue, tho. So n official explanation would be much appreciated.

Re: Xperia Companion Crash on Windows 7 and 10 on 5 differents computer...

Rickard — Wed, 27 Apr 2016 06:49:08 GMT

@Phuwan_S

I'm glad to hear that it works now.

I'm afraid i don't know the technical cause for this. The information i got when i forwarded this internally is that an upcoming update would help.

Re: Xperia Companion Crash on Windows 7 and 10 on 5 differents computer...

Momolemomo — Mon, 09 Jan 2017 12:03:55 GMT

Hi there!

I've been trying to start Xperia Companion to restore my Z3 data, but I have a persistent crash on software start. I deleted my version of Companion to download the latest (1.4.7.0 I think) instead of performing a simple update, but it won't work either

I have a fully functional Win 7 Pro configuration, I don't understand where the problem is coming from.

I've tried restarting computer, delete reinstall software, delete cache, but nothing works...

Hope someone can help me!

Thanks!

Re: Xperia Companion Crash on Windows 7 and 10 on 5 differents computer...

ew24 — Wed, 25 Jan 2017 05:46:59 GMT

Hello

I too have same problem, i tried below steps and now i am able to access my Phone in laptop using USB Connection.

1. Go to Device Manager (Right click my computer, click on manage and point to device manager on left pane)

2. on right pane - expand portable devices -> uninstall windows phone

3. Now reconnect your windows phone, drivers will be installed automatically.

4. You will be able to access your windows phone storage in explorer.

Let me know all yours if its working? Thanks