topic Re: Product registeration for SVT13128CXS in PCs & Accessories

Product registeration for SVT13128CXS

forthefifthtime — Tue, 28 May 2013 11:49:11 GMT

1. How do I register this model of laptop on the Sony site? It doesn't appear in any of the dropdown boxes on te product registration screens.

2. If I cant register it, how can I get support?

3. Í tried to telephone them, it is a premium rate number and after waiting for long time (and therefore paying Sony quite a lot) I gave up. Is there any way to talk to a human being? Without paying too much?

THank you for any help.

Message was edited by: forthefifthtime

I've just corrected a typo. The model is SVT13128CXS. Sorry about that.

Re: Product registeration for SVT13128CXS

Thalamus. — Tue, 28 May 2013 12:10:18 GMT

Hi forthefifthtime,

welcome to the Sony User Community Forum..:smileyhappy:

Did you purchase this Vaio in the UK as I can only see it listed on the US site..:smileyconfused:

Re: Product registeration for SVT13128CXS

forthefifthtime — Tue, 28 May 2013 12:12:48 GMT

It was bought in America, 5 or 6 months ago.

The model number isn't recognized on any Sony web site that I have found.

Thank you for replying, any ideas what I should do to register it?

Product registeration for SVT13128CXS

Thalamus. — Tue, 28 May 2013 12:34:14 GMT

Not completely sure on the process but have you tried registering your Vaio via the Vaio Care application on your Vaio.?

Launch the VAIO Care™ | VAIO Support utility.
Click to select Register your VAIO PC.

Re: Product registeration for SVT13128CXS

Thalamus. — Tue, 28 May 2013 12:37:28 GMT

forthefifthtime wrote:

It was bought in America, 5 or 6 months ago.

The model number isn't recognized on any Sony web site that I have found.

Here is a link to your vaio on the US support site - Vaio SVT13128CXS

Re: Product registeration for SVT13128CXS

forthefifthtime — Tue, 28 May 2013 13:04:27 GMT

THanks for that link, nce to know that the thing does exist. I can't register it through that VAIO Care application.

I have an online chat running with SOny right now, but the guy is kust sending me in circles. Thank you again for your time.

Re: Product registeration for SVT13128CXS

Thalamus. — Tue, 28 May 2013 13:07:31 GMT

Hopefully you'll get your vaio registered with help of Sony online chat, if not, then post again & we'll try to assist further..:smileyhappy:

Re: Product registeration for SVT13128CXS

Thalamus. — Sun, 02 Jun 2013 14:58:09 GMT

forthefifthtime, did you manage to register your vaio succesfully.?

Re: Product registeration for SVT13128CXS

forthefifthtime — Sun, 02 Jun 2013 15:14:08 GMT

Yes, but only by pretendinng to be in America. I now have to argue with Sony about support:. The UK esupport says the model doesn't exist, and telephoning the toll-free number in the UK doesn't work because it won't acknowledge that US model is still under warranty.

I seriously wonder how Sony survives as a multi-national organiation. They seem incapbable of taking a global viewpoint.

Re: Product registeration for SVT13128CXS

Blencogo — Sun, 02 Jun 2013 22:57:28 GMT

If you have registered your Vaio in the USA, have a look at the Vaio International Repair Service link here: -

https://dbiz.sel.sony.com/secure/irsp/gotoHomePage.do