topic SONY PI##ED ME OFF SO BAD!! in PCs & Accessories

SONY PI##ED ME OFF SO BAD!!

mrgame_cat — Thu, 20 Jan 2005 19:55:23 GMT

I have 4 faulty keys on the keyboard of my fr415b.

i rang sony and was told they would not do it on warranty because it was ONE DAY out of warranty. There was no effort for discretion or anything. I know I legally dont have a foot to stand on, but come on!!!

I was told that if I wanted it fixed i would have to be charged £12.50 straight away, and then given a quote. If I got the quote, I would pay for it and get the Laptop delivered back for free. If I refused the quote I would be charged £41 to ship it back to me!!

I asked the guy on the phone for a rought estimate and he flatly refused.

This is TERRIBLE customer service.

Has anyone else had a keyboard repaired? If so, how much did it cost?

Thanks

Re: SONY PI##ED ME OFF SO BAD!!

kee-lo_ — Thu, 20 Jan 2005 20:09:49 GMT

Yeah it sucks doesn't it?
It's like giving Sony a blank cheque when you send in your VAIO

Re: SONY PI##ED ME OFF SO BAD!!

William — Thu, 20 Jan 2005 20:13:24 GMT

It is certainly not good but I expect it is a stance that the vast majority of Companies would take these days.

Don't take it the wrong way, I am not defending Sony it is a sad indication of the way things have become.

My other half was having a problem with an almost new Netgear 834G.. Dabs.com said that Netgear had a "direct replacement service", netgear phone support couldn't fix it , yet despite patiently waiting for a promised phone call, and despite numerous emails to Netgear there has been absolutely no reponse from Netgear either by phone or email.

She ended up buying a BT equivelant and has sworn to never by a Netgear product again.

These days everyone falls over themselves to sell you something but when there is a problem noone wants to know,

I am sure Sony know, as you do, that the problem didn't literally develope the day after the warranty ran out!

William
.

Re: SONY PI##ED ME OFF SO BAD!!

mrgame_cat — Fri, 10 Jun 2016 13:13:42 GMT

Yeah it is absolutely ridiculous.

I am lucky in that it is only the left, right, and down arrow key and the right ctrl button. Non-essential and I can make do without. If it we the Enter key I would be <profanity removed by moderator>.

So does anyone whol how much this is going to cost me?

Re: SONY PI##ED ME OFF SO BAD!!

kee-lo_ — Thu, 20 Jan 2005 20:27:39 GMT

IThese days everyone falls over themselves to sell you something but when there is a problem noone wants to know,.

This phrase sums up the state of UK retailers

Re: SONY PI##ED ME OFF SO BAD!!

mrgame_cat — Thu, 20 Jan 2005 20:31:14 GMT

Yeah it is absolutely ridiculous.

I am lucky in that it is only the left, right, and down arrow key and the right ctrl button. Non-essential and I can make do without. If it we the Enter key I would be fkuced.

So does anyone whol how much this is going to cost me?

Re: SONY PI##ED ME OFF SO BAD!!

kee-lo_ — Thu, 20 Jan 2005 20:53:28 GMT

No idea, as they might decide to change the whole keyboard.

Re: SONY PI##ED ME OFF SO BAD!!

Ladgaz — Fri, 10 Jun 2016 13:12:16 GMT

Hi,

I can tell you how much it costs: Replacement of the whole keyboard costs 125,08 ¿.
I felt this pain in my ass on the first day of owning my new VGN-A215M.
Beeing happy I had my new Vaio, I put it on my desk to install nessessary software and to create these recovery-cd's.
I thought: Feel good and make yourself a nice coffee.....
And then the horror startet:
Whole coffee on the keyboard - tried to dry it - 4 keys not working - so tried to take the keyboard out of the laptop.
Unfortunately one key broke -grrrrrr.
So I had to send the laptop to sony to repare it.

Next week i'll get it back, having payed 125,08 ¿. What a <profanity removed by moderator>.
I wonder what's so expensive in this keyboard.
Buying an external keyboard just costs about 30,00 ¿.

Bye

Ladgaz

Re: SONY PI##ED ME OFF SO BAD!!

mrgame_cat — Fri, 10 Jun 2016 13:13:04 GMT

Holy mother of <profanity removed by moderator>. That is £86! I will just buy an external Keyboard and mouse and be done with it. I use it mainly as a desktop anyway, and the only time I go mobile is to dj or record things, so keyboard work is always done sat at my desk.

Bloody sony money grabbing <profanity removed by moderator>.

Sorry for the rant.

Re: SONY PI##ED ME OFF SO BAD!!

mrgame_cat — Fri, 10 Jun 2016 13:49:53 GMT

i just spoke to a local computer shop who really know their <profanity removed by moderator> when it comes to this sort of thing, and they suggested i clean the keys with some form of alcohol ...

is this wise?

Re: SONY PI##ED ME OFF SO BAD!!

TygerTyger — Mon, 24 Jan 2005 15:21:23 GMT

Not if you use a 19th Century Vintage no. A lot of things like that are alcohol based so I can imagine it wouldnt do much harm, as long as it doesn't go between the keys.

Re: SONY PI##ED ME OFF SO BAD!!

Sarah28 — Fri, 10 Jun 2016 13:15:10 GMT

Hi mr_gamecat,

Sorry about the key problem, I hope you got it fixed. A couple keys on my old laptop broke, by coincidence or not on the hotest day of the year two summers ago, whne it got to 100 degrees.... I put up with no delete key for ages,and then by magic they started working about two years later, on a very cold day.... strange or what!

Anyway, I was hoping you might be able to help me with a problem on my new laptop (also a FR415B)... basically, I have only just started using this model (although I bought it two years ago), and have noticed the text/font appears blurry in bold in certain applications, e.g. Word and I Explorer... I am trying to find out if this is true on all models, and thus as good as it gets, or if there is something wrong with mine...

Is this the case on yours, can you help with this at all? You can email me at: <personal details removed by moderator> or reply here if you have any ideas.

Muchly appreciated, and hope you sort your drive out
Sarah