topic Problems running software in PCs & Accessories https://community.sony.no/t5/pcs-accessories/problems-running-software/m-p/40089#M92817 <HTML><HEAD></HEAD><BODY><P>I`ve recently bought a Sony Vaio FE21M. It has Windows XP Media Center installed.<BR />I installed a software i need for work and i got a problem. After i double click in the icon i get an error. <BR /><BR />This software runned with no problems in another laptops i tried:<BR />- In a Pentium III Sony vaio PCG-9326 with windows XP SP2 <BR />- In a Pentium IV ASUS with Windows XP SP1)<BR /><BR />I attached some print screens off the error. What might be the problem?<BR />Thank you very much.<BR /><BR /><IMG border="0" src="https://ip2.i.lithium.com/e8e5ae6de26e364844254354a272281218136f39/687474703a2f2f696d6736352e696d616765736861636b2e75732f696d6736352f373235302f6572726f723137757a2e6a7067" /> <BR /><BR /><IMG border="0" src="https://ip2.i.lithium.com/f271d34da9c626713b05cc356e4b7fcdd41e7142/687474703a2f2f696d673132332e696d616765736861636b2e75732f696d673132332f353934302f6572726f7232386d6d2e6a7067" /> <BR /><BR /><IMG border="0" src="https://ip2.i.lithium.com/6b0809128752eba9ccd06a47e1943c64ec340e67/687474703a2f2f696d6737332e696d616765736861636b2e75732f696d6737332f333530352f6d61697374656368346d612e6a7067" /> <BR /><BR /><IMG border="0" src="https://ip2.i.lithium.com/84f19b814778b2a56dd272335beb96d90eb58c25/687474703a2f2f696d673231362e696d616765736861636b2e75732f696d673231362f3139362f746563683130676e2e6a7067" /><BR /></P></BODY></HTML> Tue, 20 Jun 2006 13:26:16 GMT acachada 2006-06-20T13:26:16Z Problems running software https://community.sony.no/t5/pcs-accessories/problems-running-software/m-p/40089#M92817 <HTML><HEAD></HEAD><BODY><P>I`ve recently bought a Sony Vaio FE21M. It has Windows XP Media Center installed.<BR />I installed a software i need for work and i got a problem. After i double click in the icon i get an error. <BR /><BR />This software runned with no problems in another laptops i tried:<BR />- In a Pentium III Sony vaio PCG-9326 with windows XP SP2 <BR />- In a Pentium IV ASUS with Windows XP SP1)<BR /><BR />I attached some print screens off the error. What might be the problem?<BR />Thank you very much.<BR /><BR /><IMG border="0" src="https://ip2.i.lithium.com/e8e5ae6de26e364844254354a272281218136f39/687474703a2f2f696d6736352e696d616765736861636b2e75732f696d6736352f373235302f6572726f723137757a2e6a7067" /> <BR /><BR /><IMG border="0" src="https://ip2.i.lithium.com/f271d34da9c626713b05cc356e4b7fcdd41e7142/687474703a2f2f696d673132332e696d616765736861636b2e75732f696d673132332f353934302f6572726f7232386d6d2e6a7067" /> <BR /><BR /><IMG border="0" src="https://ip2.i.lithium.com/6b0809128752eba9ccd06a47e1943c64ec340e67/687474703a2f2f696d6737332e696d616765736861636b2e75732f696d6737332f333530352f6d61697374656368346d612e6a7067" /> <BR /><BR /><IMG border="0" src="https://ip2.i.lithium.com/84f19b814778b2a56dd272335beb96d90eb58c25/687474703a2f2f696d673231362e696d616765736861636b2e75732f696d673231362f3139362f746563683130676e2e6a7067" /><BR /></P></BODY></HTML> Tue, 20 Jun 2006 13:26:16 GMT https://community.sony.no/t5/pcs-accessories/problems-running-software/m-p/40089#M92817 acachada 2006-06-20T13:26:16Z Re: Problems running software https://community.sony.no/t5/pcs-accessories/problems-running-software/m-p/40091#M92818 <HTML><HEAD></HEAD><BODY><P>i too had the problem runing programs i noticed it the same day i got the laptop .i purchased a fe21m model laptop from Sony.Purchase price was £1559.00 including extras.When i set up the laptop it would not work without the power lead.31/05/06 i picked it up instore.I called the sony centre the following morning and explained the problems i was having. They could not resolve the issue and i was told to return it to the store. They had the laptop for almost three weeks as they had to get it checked by their technical team. In the meantime i had no laptop and was being charged interest on my credit card.After a lot of phone calls to both sony and the customer services and messages being left and my calls not being returned I then decided to get another laptop as i was being inconvenienced and would ask for a refund from sony regardless of the report from the technical department. I have asked Sony for a refund and i have spoken to the store manager, area manager and i have emailed the managing director all of whom are telling me that i cannot get a refund and if i had wanted to swap the machine i would not have been able to as there technical team have determined that there isn't a fault with the laptop..<BR /></P></BODY></HTML> Fri, 23 Jun 2006 20:16:15 GMT https://community.sony.no/t5/pcs-accessories/problems-running-software/m-p/40091#M92818 skip89a 2006-06-23T20:16:15Z Re: Problems running software https://community.sony.no/t5/pcs-accessories/problems-running-software/m-p/40093#M92819 <HTML><HEAD></HEAD><BODY><P>i too had the problem runing programs i noticed it the same day i got the laptop .i purchased a fe21m model laptop from Sony.Purchase price was £1559.00 including extras.When i set up the laptop it would not work without the power lead.31/05/06 i picked it up instore.I called the sony centre the following morning and explained the problems i was having. They could not resolve the issue and i was told to return it to the store. They had the laptop for almost three weeks as they had to get it checked by their technical team. In the meantime i had no laptop and was being charged interest on my credit card.After a lot of phone calls to both sony and the customer services and messages being left and my calls not being returned I then decided to get another laptop as i was being inconvenienced and would ask for a refund from sony regardless of the report from the technical department. I have asked Sony for a refund and i have spoken to the store manager, area manager and i have emailed the managing director all of whom are telling me that i cannot get a refund and if i had wanted to swap the machine i would not have been able to as there technical team have determined that there isn't a fault with the laptop..<BR /></P></BODY></HTML> Fri, 23 Jun 2006 20:17:20 GMT https://community.sony.no/t5/pcs-accessories/problems-running-software/m-p/40093#M92819 skip89a 2006-06-23T20:17:20Z Re: Problems running software https://community.sony.no/t5/pcs-accessories/problems-running-software/m-p/40095#M92820 <HTML><HEAD></HEAD><BODY><P>Hello skip89a. Thanks for sharing you experience. I guess i`m not alone.<BR />I haven`t found yet a solution for my problem <img class="lia-deferred-image lia-image-emoji" src="https://community.sony.no/html/@8A5BDCECEE2E5AB683F2BDAA500F2036/images/smilies/035.png" alt=":slight_frown:" title=":slight_frown:" /><BR /></P></BODY></HTML> Mon, 26 Jun 2006 14:03:29 GMT https://community.sony.no/t5/pcs-accessories/problems-running-software/m-p/40095#M92820 acachada 2006-06-26T14:03:29Z