topic Re: Problems installing Griffins iMic USB audio interface in PCs & Accessories

Problems installing Griffins iMic USB audio interface

Stephen_c2 — Sat, 17 Jun 2006 11:11:27 GMT

Greetings,
This is the first message I have placed on this forum.

I have been a proud owner of a PCG NV105 for a number of years. I recently purchased a Griffin iMic2 USB audio device.
I have attached the iMic usb plug into either the USB slots on the VAIO or the USB2 PCMIA slot and the same thing happens.

WinXP opens up the 'Welcome to the Found New Hardware Wizard.' with the hope of finding the driver and software for the iMic audio.
I let it search the internet for the relevant driver but without luck.

eventually it comes up with 'Cannot Install this Hardware
... the wizard cannot find the necessary software.'

This means the iMic will not install on the Vaio even though it does on my desktop no problem.

Any ideas as to what I should do?

Thanks and Best Wishes,

Steve

Re: Problems installing Griffins iMic USB audio interface

kee-lo_ — Sat, 17 Jun 2006 12:23:44 GMT

How about clicking cancel when ti comes up?

Re: Problems installing Griffins iMic USB audio interface

Stephen_c2 — Sat, 17 Jun 2006 15:12:58 GMT

How about clicking cancel when ti comes up?

Thanks for getting back to my question.

If I click on cancel when the 'found New Hardware' box arrives then a text balloon opens saing
"A problem occured during hardware installation
...Your new hardware might not work propery."
I checked in Device Manager and there was a Fault Exclamation mark under the 'Other devics' Heading named iMic USB audio system. I opened the properties of this fault to find that no drivers had been installed. When I tried to install drivers I had the same problem as before. winXP couldn't find them!

On my desktop, which accepts and installs the iMic audio system. Opening the Device Manager the iMic can be found under the Heading 'Sound video and game controllers' It uses 8 files from the c:/windows/system32 and c:/windows/system32/drivers.

I checked the Vaio c: drive and all the files were available.

I am still confused.
Any ideas?
Steve.

Re: Problems installing Griffins iMic USB audio interface

kee-lo_ — Sun, 18 Jun 2006 11:08:19 GMT

When you see the exclamation mark, right click the device and click uninstall and reboot, hopefully this time it'll go through.

Is there no CD with iMic?

Re: Problems installing Griffins iMic USB audio interface

jeansac — Sun, 18 Jun 2006 12:34:12 GMT

it is quiet similar as my problem with Altec XT1
no disk with the xt1 and .... no sound

Re: Problems installing Griffins iMic USB audio interface

Stephen_c2 — Sun, 18 Jun 2006 12:37:59 GMT

Thank you Kee-Lo. You ask:

When you see the exclamation mark, right click the device and click uninstall and reboot, hopefully this time it'll go through.

Is there no CD with iMic?

I have done the first 'Right-click / uminstall / reboot but it reappears where it shouldn't.

There are no CD for the iMic. I have contacted the Griffin support and they don't have a solution. Told me
'Stephen,

You need to contact your computer provider and make sure you have the
correct drivers for your computer. The iMic should hook right up no problem..

Griffin Technology
Technical Support'

Ant more ideas?
Steve

Re: Problems installing Griffins iMic USB audio interface

kee-lo_ — Mon, 19 Jun 2006 15:27:03 GMT

Hmm

OK have you tried uninstalling the USB ports? This could be a driver conflict

Re: Problems installing Griffins iMic USB audio interface

Stephen_c2 — Mon, 19 Jun 2006 16:17:41 GMT

Hello again Kee-Lo,
You said '

Hmm
OK have you tried uninstalling the USB ports?  This could be a driver conflict

'

In winXP Device Manager I highlighted the balloon Titled iMic USB situated in the section OTHER DEVICES. It has a Exclamation fault.
I right-clicked the highlight and Uninstalled the Hardware. On rebooting it reappeard in the same position with the same problem.

On my desktop the iMic installs perfectly and sits in the Device Manager section under Sound Video and Game controllers.

I do not know how to tell the laptop to install it correctly.
Steve.
Apologies for my words yesterday as I had my worst migrane in 20 years. I couldn't even see the computer screen. Spelling was right out.
Feeling a little better now, though.

Re: Problems installing Griffins iMic USB audio interface

rich912 — Mon, 19 Jun 2006 16:26:04 GMT

Stephen, have you tried pointing the 'Found New Hardware wizard' or 'Update Driver' in the direction of C:\Windows\inf?

Re: Problems installing Griffins iMic USB audio interface

Stephen_c2 — Mon, 19 Jun 2006 18:02:00 GMT

Greetings Rich,
You asked:

Stephen, have you tried pointing the 'Found New Hardware wizard' or 'Update Driver' in the direction of C:\Windows\inf?

Firstly when I attach the iMic USB audio interface winXP should automatically install it {As what happens on the desktop}
On the Vaio THE FOUND NEW HARWARE WIZARD opens but cannot be satisfied by my responses.
I have spent hours with the combinations.
In Device manage the iMic balloon is found under Other Devices with an exclamation mark {for not working correctly}
I have taken the relevant files from the disktop and placedd them in a folder. Clicked on Update Driver and ask it to brwose in the relevant folder.
Alas it refuses to open and I am back to the first step.

I am a lttle uncertain about the command C:\Windows\inf?

How or what to do?

I have just had another respose from Griffin who have sent me
"Stephen,
This is not a known issue. Seeing how it works fine on one and not the other
we know the the iMic itself is fine. You might need to contact windows.
Griffin Technology
Technical Support"

This is not going to make my head ache go.
Any ideas,
Steve

Re: Problems installing Griffins iMic USB audio interface

rich912 — Mon, 19 Jun 2006 19:43:23 GMT

Hi Stephen,

I was hoping that possibly native windows drivers may work with your device. I am uncertain about this but it is worth a try.

When you try to update the driver choose the option to install from a specific location and then browse to C:\Windows\inf. If your hardware is listed in any of the files in that directory then it will be recognized and the necessary drivers installed.

Re: Problems installing Griffins iMic USB audio interface

Stephen_c2 — Tue, 20 Jun 2006 11:05:01 GMT

Greetings Rich,

Thank you for getting back to me. Connecting the iMic USB opens the Found New Hardware wizard. I set the Browse button to c:\Windows\inf and continued with the wizard but no luck. The correct drivers weren't found.

Following that I went back to Device Manager and opened the imic audio device {yellow !} under the Other Device setting and tried to upload the driver from the same source {c:\Windows\inf } with the same negative response.

Thanks again for your help but I am truly confused and really don't know what to do.
Best Wishes,
Steve
Still needing help.

Re: Problems installing Griffins iMic USB audio interface

kee-lo_ — Tue, 20 Jun 2006 12:34:26 GMT

OK, remove iMic for a bit.

Go to Control Panel > System > Hardware Tab and Device Manager
In there scroll to Universal Serial Bus Controllers
Uninstall each one
Reboot Windows
Now try plugging in iMic

If this doesn't work then try another USB port on the laptop.

Re: Problems installing Griffins iMic USB audio interface

Stephen_c2 — Tue, 20 Jun 2006 14:12:22 GMT

Thank You, Kee-Lo,
You wrote"

OK, remove iMic for a bit.
Go to Control Panel > System > Hardware Tab and Device Manager
In there scroll to Universal Serial Bus Controllers
Uninstall each one
Reboot Windows
Now try plugging in iMic
If this doesn't work then try another USB port on the laptop.

"
I have done exactly as asked. I uninstalled the three Universal Serial Bus Controllers followed by rebooting the Vaio. The USB controllers were gradually reinstalled as Windows reawoken but alas, the machine didn't want to know the iMic. Same as before Found New Software Wizard.

I unistalled the half installed iMic and inserted its USB cable into the other ports. The same problem occured.
So in short Kee-Lo, I am still confused.

Thank you for your assistance.
Any other ideas?
Best Wishes,
Steve

Re: Problems installing Griffins iMic USB audio interface

Stephen_c2 — Wed, 21 Jun 2006 10:34:13 GMT

Further my finding no errors after runnin sfc /scannow, I think the answer is to go for the Product Recovery CD-ROM's.

http://www.club-vaio.com/clubvaio/mvnforum/viewthread?thread=33945

Best Wishes,
Steve

Re: Problems installing Griffins iMic USB audio interface

kee-lo_ — Wed, 21 Jun 2006 11:11:08 GMT

I'm wondering if this is a power issue, looking at what you said before, your desktop is fine with it, yet the USB ports on a desktop PC often have more power to them. You could try a wall powered USB hub, but I am really at the bottom of the barrel here

Re: Problems installing Griffins iMic USB audio interface

Stephen_c2 — Thu, 22 Jun 2006 13:49:23 GMT

Thank you for your hard work around finding a solution to my iMic difficulties.

The great news is that I have managed to get them to install. I think the problem was a driver associated with an Avertv product that was on my Laptop.
I made four attempts to uninstall both the program and the driver. The pc kept on asking to rebooti but leaving the program and driver to be deleted once again. A little strange.
I thought I would plug the iMic in to see if anything had changed and blow me... ..Your hardware is ready to use!
I went straight upstairs to try my iMic2 and both work in unison.

Now to get back to what I enjoy.
Many thanks all.

Re: Problems installing Griffins iMic USB audio interface

kee-lo_ — Thu, 22 Jun 2006 13:51:58 GMT

Wicked! Glad it's working now
Have fun