topic Re: screen goes black, blue, different colors in PCs & Accessories

screen goes black, blue, different colors

Ryu — Tue, 01 Aug 2006 03:53:16 GMT

I bought a FS-315B from SonyStyle 8 months ago. As if this unsolved problem was not enough (sony birmingham service picked up my computer 2 times for it but didn't fix it), my new VAIO has another annoying issue. I wonder if anyone has experienced the same.

Sometimes its LCD suddenly goes blank, all blue, all red, etc. different colors each time.. My programs keep running in the background, e.g. I can still hear the music.

Only way by which I can get the screen back is hibernating the computer by pressing the power button.

I told this issue to Vaio-Link and they picked up my computer and sent it back in the same condition. So I sent it again.

Anyone has any idea about this issue?

And, does anybody know in which cases and how can I demand a replacement? I am not familiar with the UK law or consumer rights. It's a new computer, only 8 months old, but I sent it for repair too many times already... The worst thing is they don't fix it. I only lose time and my patience.

Thanks for replies.

Re: screen goes black, blue, different colors

bogong — Thu, 03 Aug 2006 14:38:56 GMT

hi
my laptop fs 415b has same problem as yours.
i call the service center this morning, the guy let me test the software problem, to reinstall the whole program. but i know its useless, we are not fool, commonsense its hardware problem.
i would call them again to repair it.
btw this problem started to occur just 4th month after purchasing.

Re: screen goes black, blue, different colors

Stomney0 — Thu, 03 Aug 2006 14:55:10 GMT

You should be entitled to a laptop of the same value if you are insured. Don't buy the same laptop again!

If you are not insured i suggest you threaten them with legal action.

If this dosent work, get legal advice.

Note: You are better buying SONY laptops from a retailer like COMET or PCWORLD where you can get continuous insuarance for 3 years (added price) but the will replace your laptop or fix it, and if its not fixed by the third try the are required, by the agreement to give you a new laptop of any choice, ACER, SONY, NEC, etc to the value of what you paid for your current laptop.

Hope this helps.

Hope this helps.

Re: screen goes black, blue, different colors

William — Thu, 03 Aug 2006 14:58:19 GMT

If you bang on the table loud enough and for long enough you may be "lucky" and get a refurbished one.:smileysad:

Re: screen goes black, blue, different colors

Stomney0 — Thu, 03 Aug 2006 15:02:44 GMT

THE SERVICE AT SONY IS TERRABLE!

You can get an ACER for half the price of a SONY! With the same SPEC!

It took 2 months to repair an LCD screen because SONY and COMET has LOST MY LAPTOP!!

They just don't talk to each other.

PLUS! If you don't get a RECOVERY CD/DVD SET with your laptop WHICH ALL THE LAPTOPS ARE SUPPOSED TO HAVE

YOU ARE CHARGED AROUND £80

Re: screen goes black, blue, different colors

William — Thu, 03 Aug 2006 15:06:05 GMT

I must admit that Acer do seem good. My girlfriend's son spilst some beer on his keyboard with the ineviteable consequence, during the guarantee period.

They sent him a replacement keyboard FOC and let him fit it himself.

Sony wouldn't ever do that.

Re: screen goes black, blue, different colors

Stomney0 — Thu, 03 Aug 2006 15:13:18 GMT

I like the ACER FERRARI (RED/BLACK)

its has good spec.

Its also very attrictive to look at, it also came out a while ago!!

If you do manage to swindle a refund, buy an ACER (quite good) or [TOSHIBA which are (less attractive)]

Re: screen goes black, blue, different colors

Ryu — Sat, 05 Aug 2006 23:50:00 GMT

hi
my laptop fs 415b has same problem as  yours.
i call the service center this morning, the guy let me test the software problem, to reinstall the whole program. but i know its useless, we are not fool,  commonsense its hardware problem.
i would call them again to repair it.
btw this problem started to occur just 4th month after purchasing.

hi bogong thanks for your reply
mine started after a few months after the purchase too
please let me know the developments of your case

Re: screen goes black, blue, different colors

saeed83 — Sun, 06 Aug 2006 10:43:29 GMT

am using BX194 VP .... before buying Vaio I was bit confused in bw Compaq n Sony brand ... finally I bought Vaio and since Feb 2006 this is the second time am sending this machine back to company having same problems like yours ... first time when i send it ... they came up with no excuse and said they were unable to find any problem ...

i am working on my final year project and suddenly screen goes dark and the only possible way to get it back to normal position is to off it manually and start it again.

can anymore guide me ... wht shall i do now ... coz this machine really pissed me off i dont wanna use this machine again and waste my time. Do they offer any replacement or refurbished laptop other than this series or same or low specification ... I dont want any finger print sensor or webcam with it ... but it should be reliable, speed matters and other specification should be equalient.

Re: screen goes black, blue, different colors

Ryu — Sun, 06 Aug 2006 19:29:48 GMT

So I am not the only one having this problem.

Like "unrepearable" LCD buzzing voice caused by non-maximum brightness in Vaio FS series, this seems like another "manufacturer's error". How nice for us...

I am waiting for the current (I guess forth) repair process to be finished. After that, if I'll encouter the same issue again, I'll reject the computer and demand a full refund and perhaps a compensation for the time I have lost due to the useless repairs.

I checked the terms and conditions of my sales agreement. If you buy your vaio online, you have the statutory consumer rights of where you placed your order. My advice is, learn them if you don't know and claim your rights, politely but firmly.

Re: screen goes black, blue, different colors

saeed83 — Mon, 07 Aug 2006 13:41:20 GMT

hello Ryu

I was thinking for a replacement ... but it seems this problem is in most of vaio notebooks .. I ordered it over phone and my whole payment was in one go ... It would be much better if i purchased Presario or any other . I just go for Vaio coz of brand name.

anyway ... I will gettin ma laptop back in couple of days after repair now let see how machine works ... and if its not working they way i want to ... I wont hesitate to contact my solicitor coz I really had enough and dont want to waste my time on this.

cheers !

Re: screen goes black, blue, different colors

bogong — Mon, 07 Aug 2006 15:35:38 GMT

i wonder how long the repair take, cheers

Re: screen goes black, blue, different colors

HITS-UK — Mon, 07 Aug 2006 16:35:34 GMT

EVERYBODY WITH DEFECTIVE PRODUCTS PLEASE LISTEN

This is valid ONLY in the UK but it may have similar legal issues in other countries.

If you buy ANYTHING that either stops working or does not work properly within the first 12 months and you have not abused the product, you are entitled under UK law to either get you money back or the product replaced.

Your first point of contact is ALWAYS the place that you bought the product. If they tell you to send it back to the manufacturer this is simply not the case and you must stand up for yourself. It is not your job to do theirs. They took your money - they must fix the problem and by this I do not mean that they should fix the product - they should fix the issues.

You are entitled to your money back or a replacement product. If they do not comply, your next 'phone call should be either (a) your solicitor to instruct them to recover the costs under the UK Trading Standards, (b) the Office of Fair Trading, (c) the Trading Standards Officer who is usually fairly local or (d) the local press.

I keep all those numbers in my mobile 'phone for any of my customers whom I accompany back to a recalcitrant or abusive shop. I rarely leave without either a new product or the full refund for the person concerned. If I can do it, so can you!

Re: screen goes black, blue, different colors

saeed83 — Mon, 07 Aug 2006 18:09:24 GMT

EVERYBODY WITH DEFECTIVE PRODUCTS PLEASE LISTEN

This is valid ONLY in the UK  but it may have similar legal issues in other countries.

If you buy ANYTHING that either stops working or does not work properly within the first 12 months and you have not abused the product, you are entitled under UK law to either get you money back or the product replaced. 

Your first point of contact is ALWAYS the place that you bought the product. If they tell you to send it back to the manufacturer this is simply not the case and you must stand up for yourself. It is not your job to do theirs. They took your money - they must fix the problem and by this I do not mean that they should fix the product - they should fix the issues. 

You are entitled to your money back or a replacement product. If they do not comply, your next 'phone call should be either (a) your solicitor to instruct them to recover the costs under the UK Trading Standards, (b) the Office of Fair Trading, (c) the Trading Standards Officer who is usually fairly local or (d) the local press.

I keep all those numbers in my mobile 'phone for any of my customers whom I accompany back to a recalcitrant or abusive shop. I rarely leave without either a new product or the full refund for the person concerned. If I can do it, so can you!

Thanks very much mate

very apprecaited.

its better to claim money as u can see this defect is in most of the vaio product.

Re: screen goes black, blue, different colors

saeed83 — Tue, 15 Aug 2006 08:07:22 GMT

hello Ryu,

well my machine is still in repair centre as well and once again there excuse pissed me off 'tht they were unable to find any problems'. anyway ... am about to give them a last call on comming thursday and will ask about the full refund. Else my solicitor is going to look after this. I am sure by doing this our problem will be resolved.

best of luck !

Saeed.

Re: screen goes black, blue, different colors

Ryu — Fri, 18 Aug 2006 20:47:37 GMT

Hi Saaed!

They told me exactly the same thing, they could not find any problem. I asked for a full return but they said that they are not able to offer it as they did not find any problem...

Now they are sending my computer back to me from repair center.

After that I'll use my consumer rights.

Please contact me by email, I think we should move together as we have exactly the same problem and it is a proof for us.

Re: screen goes black, blue, different colors

kee-lo_ — Sat, 19 Aug 2006 13:12:59 GMT

So much for this forum being all fun huh?

Anyway from what I've heard and understood from some members here is that they don't have all day to check the VAIOs so if the problem is very intemittant then they wait around 20mins then move on.