topic Re: laptop is malfunctioning in PCs & Accessories https://community.sony.no/t5/pcs-accessories/laptop-is-malfunctioning/m-p/641418#M8301 <HTML><HEAD></HEAD><BODY><P><SPAN style="font-size: 12pt;">It is difficult to understand exactly what you have done.</SPAN></P><P></P><P><SPAN style="font-size: 12pt;">All I can suggest is that you contact Vaio Support and troubleshoot the problem with them.</SPAN></P><P></P><P><SPAN style="font-size: 12pt;">As I said, I think you will need to return your Vaio to factory condition and start again from scratch.</SPAN></P><P></P><P><SPAN style="font-size: 12pt;">Press the ASSIST button when the Vaio is completely turned OFF.&nbsp; Follow the screen instructions for a Full Recovery from the Recovery area.&nbsp; This may take several hours, so make sure the Vaio is attached to the AC mains power and to the internet&nbsp; You will find the instructions in your 'Troubleshooting and Recovery Guide' here:</SPAN></P><P><BR /><A class="jive-link-external-small" href="ftp://ftp.vaio-link.com/pub/manuals/consumer/4445110111.pdf">ftp://ftp.vaio-link.com/pub/manuals/consumer/4445110111.pdf</A></P><P></P><P><img class="lia-deferred-image lia-image-emoji" src="https://community.sony.no/html/@13A2E6A3774A8B47B4EC6F04089539E1/images/smilies/063.png" alt=":thinking:" title=":thinking:" /></P></BODY></HTML> Sun, 13 Jan 2013 21:28:20 GMT Blencogo 2013-01-13T21:28:20Z laptop is malfunctioning https://community.sony.no/t5/pcs-accessories/laptop-is-malfunctioning/m-p/641414#M8298 <HTML><HEAD></HEAD><BODY><P>Recently my screen wasnt working, the laptop would start up but then change to a light grey colour, a trouble shoot option popped up which i clicked and i reseet the laptop (so it was as if i turnt it on the the first time). when it turnt it back on there was only desktop, store and internet and a fe vaio apps on the windows screen. the screen ap wont open and neither will the pc settings so that i can reset the laptop again?</P></BODY></HTML> Sat, 12 Jan 2013 21:29:03 GMT https://community.sony.no/t5/pcs-accessories/laptop-is-malfunctioning/m-p/641414#M8298 -Chevonne. 2013-01-12T21:29:03Z Re: laptop is malfunctioning https://community.sony.no/t5/pcs-accessories/laptop-is-malfunctioning/m-p/641415#M8299 <HTML><HEAD></HEAD><BODY><P><SPAN style="font-size: 12pt;">Hi Chevonne and welcome.</SPAN></P><P></P><P><SPAN style="font-size: 12pt;">We need more information before we can help.</SPAN></P><P></P><P><SPAN style="font-size: 12pt;">1.&nbsp; What Vaio model do you have?</SPAN></P><P><SPAN style="font-size: 12pt;">2.&nbsp; What Operating System are you using? Windows 7? Windows 8?</SPAN></P><P><SPAN style="font-size: 12pt;">3.&nbsp; Exactly which Troubleshooting option did you choose?</SPAN></P><P></P><P><SPAN style="font-size: 12pt;">If you used 'Refresh Windows', you will have deleted everything except Windows and Windows Settings and a few items from the Apps Store.</SPAN></P><P></P><P><SPAN style="font-size: 12pt;">You will probably have to return the Vaio to factory Settings but please answer the above questions first.</SPAN></P><P></P><P><SPAN style="font-size: 12pt;"><img class="lia-deferred-image lia-image-emoji" src="https://community.sony.no/html/@13A2E6A3774A8B47B4EC6F04089539E1/images/smilies/063.png" alt=":thinking:" title=":thinking:" /><BR /></SPAN></P></BODY></HTML> Sat, 12 Jan 2013 22:22:48 GMT https://community.sony.no/t5/pcs-accessories/laptop-is-malfunctioning/m-p/641415#M8299 Blencogo 2013-01-12T22:22:48Z Re: laptop is malfunctioning https://community.sony.no/t5/pcs-accessories/laptop-is-malfunctioning/m-p/641416#M8300 <HTML><HEAD></HEAD><BODY><OL><LI>I have a vaio e series model.</LI><LI>I'm using windows 8.</LI><LI>I used the reset trouble shooting option, i still have settings, but it just wont open:smileyplain: </LI></OL></BODY></HTML> Sun, 13 Jan 2013 12:57:44 GMT https://community.sony.no/t5/pcs-accessories/laptop-is-malfunctioning/m-p/641416#M8300 -Chevonne. 2013-01-13T12:57:44Z Re: laptop is malfunctioning https://community.sony.no/t5/pcs-accessories/laptop-is-malfunctioning/m-p/641418#M8301 <HTML><HEAD></HEAD><BODY><P><SPAN style="font-size: 12pt;">It is difficult to understand exactly what you have done.</SPAN></P><P></P><P><SPAN style="font-size: 12pt;">All I can suggest is that you contact Vaio Support and troubleshoot the problem with them.</SPAN></P><P></P><P><SPAN style="font-size: 12pt;">As I said, I think you will need to return your Vaio to factory condition and start again from scratch.</SPAN></P><P></P><P><SPAN style="font-size: 12pt;">Press the ASSIST button when the Vaio is completely turned OFF.&nbsp; Follow the screen instructions for a Full Recovery from the Recovery area.&nbsp; This may take several hours, so make sure the Vaio is attached to the AC mains power and to the internet&nbsp; You will find the instructions in your 'Troubleshooting and Recovery Guide' here:</SPAN></P><P><BR /><A class="jive-link-external-small" href="ftp://ftp.vaio-link.com/pub/manuals/consumer/4445110111.pdf">ftp://ftp.vaio-link.com/pub/manuals/consumer/4445110111.pdf</A></P><P></P><P><img class="lia-deferred-image lia-image-emoji" src="https://community.sony.no/html/@13A2E6A3774A8B47B4EC6F04089539E1/images/smilies/063.png" alt=":thinking:" title=":thinking:" /></P></BODY></HTML> Sun, 13 Jan 2013 21:28:20 GMT https://community.sony.no/t5/pcs-accessories/laptop-is-malfunctioning/m-p/641418#M8301 Blencogo 2013-01-13T21:28:20Z Re: laptop is malfunctioning https://community.sony.no/t5/pcs-accessories/laptop-is-malfunctioning/m-p/641420#M8302 <HTML><HEAD></HEAD><BODY><P>#AMAZING:smileyhappy::smileycool::smileygrin: Thank you very much for helping.</P></BODY></HTML> Mon, 14 Jan 2013 17:44:04 GMT https://community.sony.no/t5/pcs-accessories/laptop-is-malfunctioning/m-p/641420#M8302 -Chevonne. 2013-01-14T17:44:04Z