topic VAIO Serial Number Problem in PCs & Accessories

VAIO Serial Number Problem

Gazza1954 — Fri, 04 Jan 2013 11:17:18 GMT

Yet another issue with Sony.

While using the Sony Technical Support Site I was prompted to enter the serial number of my VAIO PC.

I entered the first 8 digits into the `A' Box and the last 7 digits into the `B' Box.

The `A' box turned red which I assumed indicates that the first 8 digits are incorrect. The `B' Box turned green which I suppose means they were correct.

I have checked the serial number of my PC several times and as far as I can see I am entering the correct serial number.

Nothing happens when I activate the `Validate' Button

My PC is a SVL2412M1EB which was purchased during November 2012

Has anyboby else experienced this problem?

Re: VAIO Serial Number Problem

Thalamus. — Fri, 04 Jan 2013 11:27:43 GMT

Hi Gazza1954,

Yes there have been a couple of threads about problems with Vaio serial numbers..

As you can see from this thread - https://www.sony.co.uk/discussions/message/1237685#1237685 it's been highlighted to Sony so hopefully the issue should be resolved soon..

Re: VAIO Serial Number Problem

Gazza1954 — Fri, 04 Jan 2013 14:24:17 GMT

Thanks Thalamus,

I have emailed Sony on this subject but will not hold my breath awaiting a reply.

I am still waiting for a reply to a previous issue where I am unable to update VAIO Update.