topic Windows 8 froze after installing Microsoft Office in PCs & Accessories

Windows 8 froze after installing Microsoft Office

dguyomar — Mon, 05 Nov 2012 10:24:13 GMT

I purchased a new Sony Vaio laptop on Saturday and installed Microsoft Office for the trial time, shortly after the cursor become unresponsive and would not open any programs. I did a fresh install but the same thing happened when I activated MS Office.

I thought it might be the hardware and got a new laptop as the vendor was happy to swap it. However on activating the pre installed MS Office the same issue occured.

Is Windows 8 incompatible with MS Office or is it just the Sony Vaio model?

I bought the SONY VAIO E Series SVE1712Q1EW.CEK 17.3"

Windows 8 froze after installing Microsoft Office

Blencogo — Mon, 05 Nov 2012 15:14:23 GMT

Hi dguyomar.

I presume this is the preinstalled version of Office 2010 which came already installed on the Vaio? Or have you downloaded a different free trial version from Microsoft?

I presume you have run Windows Update just in case there was a bug? I think KB2727113 was released to deal with a 'hanging' issue in Windows 8.

As these Windows 8 Vaios have only just been released there will not be many users here with experience of Windows 8. You can either try Microsoft or Vaio Support for assistance but if you prefer, please give me the full product details of the version of Office you have installed and any other information you can and I will forward it on to Sony.

However, in the meantime, let's hope another member of this community can help.

Re: Windows 8 froze after installing Microsoft Office

Blencogo — Mon, 05 Nov 2012 22:10:31 GMT

Thanks GerryD,

I wonder if there is a conflict with the preinstalled taster version of Office 2010.?

I will flag this thread up to Vaio Support. Any news or other users with this specific problem, please add to this discussion so Sony can find it.

Re: Windows 8 froze after installing Microsoft Office

Inti27 — Mon, 05 Nov 2012 22:13:31 GMT

MS OFFICE issues with Windows 8 & Sony VAIO SVE1712Z1EB

I am now on my 3rd VAIO 17" laptop SVE1712Z1EB.

The Microsoft site states that Office 2007 is compatible with Windows 8.

Having installed Office 2007 from CD, as the VAIO was configured with auto updates, the MS Office 2007 updates for Windows 8 were downloaded (7 of them).

Once these OFFICE updates were auto applied & the VAIO restarted, the VAIO would allow logon, but then go into an indeterminate state. Even ~~had no effect. John Lewis PC support requested me to return The VAIO in both cases as no remedial action was possible.~~

A ticket has been raised with John Lewis PC support, but no resolution advised to date.

I don't dare download MS Office 2007, 2010 or 2013 trial until advised by Sony or John Lewis that it is safe to do so.

Not great!

GerryD

Re: Windows 8 froze after installing Microsoft Office

Inti27 — Mon, 05 Nov 2012 22:36:12 GMT

Thanks Blencogo,

sounds plausible.

Can't believe that MS Windows 8 O/S is not compatible with MS big hitters such as Office, especially as MS support site confirms it (inc the 2007 version).

Fingers crossed Sony support will get to the bottom of it soon !

Re: Windows 8 froze after installing Microsoft Office

Inti27 — Wed, 07 Nov 2012 00:26:52 GMT

Any sign of a response from Sony support yet?

If inability to install & run MS Office not fixed soon, will have to return the new VAIO 17" laptop SVE1712Z1EB as unfit for purpose, which would be a shame.

Gerry

Re: Windows 8 froze after installing Microsoft Office

Blencogo — Wed, 07 Nov 2012 10:34:31 GMT

Unfortunately, I've not heard anything. It may help if you contact Vaio Support yourself - the more reports they have the merrier!

As a matter of interest, are you trying to install the 32-bit or the 64-bit version of Office 2007?

Re: Windows 8 froze after installing Microsoft Office

katiegood — Wed, 07 Nov 2012 20:19:56 GMT

I am on my 3rd sony vaio windows 8 laptop due to mouse freeze and today the 3rd one has gone too!

Re: Windows 8 froze after installing Microsoft Office

katiegood — Wed, 07 Nov 2012 20:23:13 GMT

ps I havent installed anything on any of mine and it still happened!

Re: Windows 8 froze after installing Microsoft Office

Blencogo — Wed, 07 Nov 2012 20:51:02 GMT

Hi Katie and welcome.

Does anything here help at all?

https://www.sony.co.uk/discussions/message/826423#826423

Windows 8 froze after installing Microsoft Office

Inti27 — Wed, 07 Nov 2012 23:52:00 GMT

Sony have advised resetting the laptop (takes about 4 hours) which clears the disk back to its state when purchased.

When you reboot laptop (post reset), turn all Microsoft Windows & MS products updates off. Also turn VAIO updates off until otherwise instructed by Sony. My VAIO was set to auto download & update when initially supplied, so the problem is inevitably inflicyed on you once the VAIO has wifi access, unless you take action to disable updates, as above.

Sony will advise when their fix is ready, and update process to apply fix. Hopefully soon

The "freeze after installing Office" is more than likely a red herring. It is the MS updates downloaded & applied to particular VAIO models wot is likely to have done it!

Do not know which VAIO models, configs etc are affected. In the absence of any info, would speculate its confined to the latest preloaded Windows 8 VAIOs.

I will post if I hear anything. Any info you have on this, please advise.

gerryduggan

Message was edited by: gerryduggan

Re: Windows 8 froze after installing Microsoft Office

Inti27 — Thu, 08 Nov 2012 14:50:03 GMT

Pls see below for Sony Support memo sent out today:

As per our conversation, kindly be advised with the following information and steps:

McAfee has released a fix for the issue. Use the following steps to apply the fix to your computer:

Ensure your PC is connected to the Internet.
Restart your PC.
Log in to Windows.

Your PC will be silently updated with the latest fix.
If your PC is still frozen after restarting:

Ensure your PC is connected to the Internet.
Restart your PC.
Wait 15 minutes, and then log in to Windows.

If your PC experiences the problem again:

Start Task Manager and click the Details tab.
Select OCPHelper.exe and end the process.
Ensure your PC is connected to the Internet and wait 24 hours. During this time, your PC will be updated with the latest fix.
Log in to Windows.

Best Regards

SONY SUPPORT TEAM

SUPPORT: http://www.sony.co.uk/support/en

Personally I have deinstalled both supplied McAfee products using Control Panel, rebooted & installed AVG Antivirus Free 2013 http://free.avg.com/gb-en/homepage.

AVG is not as fully featured as the McAfee product, and may, therefore, not be suitable for what you require. Best then to follow Sony Support advice above.

Hopefully this is the end of this particular saga.

Thanks to Blencogo & also Mohammed T in the Sony Support Team for getting to the bottom of this issue.

Good luck!