topic Re: Vaio pro screen sleep issue after win 8.1 in PCs & Accessories

Vaio pro screen sleep issue after win 8.1

Caoimh1n — Wed, 23 Oct 2013 16:23:57 GMT

Hi all, I was wondering if anyone else has this problem?

I have recently updated to windows 8.1 on my vaio pro, and now when the screen goes to sleep, I am unable to get it back on without hard rebooting the vaio. I have also noticed that, if left alone/inactive for a while, the machine randomly shuts itself down, losing anything I was working on at the time.

I have it setup in the power options to never turn the machine off, but to turn the display off after 10 mins.I have also updated all the drivers on the downloads page, but none of them seem to sort the issue.

I have only got the vaio a week now, and it's seriously starting to annoy me, especially for the amount of money it costs.

Any help would be much appreciated.

Re: Vaio pro screen sleep issue after win 8.1

wazzamatazz — Wed, 23 Oct 2013 17:33:43 GMT

I'm seeing the exact same problem. Vaio Pro 13" SVP1321C5E. Very frustrating!

Re: Vaio pro screen sleep issue after win 8.1

wazzamatazz — Wed, 23 Oct 2013 18:42:21 GMT

I should add that it only happens when I'm on battery power. If I'm plugged into the mains, there are no issues that I've seen.

Re: Vaio pro screen sleep issue after win 8.1

ChrisF500 — Wed, 23 Oct 2013 21:51:45 GMT

I have exactly the same problem with my SVP1321C5E - it won't wake up after sleep and I have to shut it down and reboot. All drivers are up to date.

Re: Vaio pro screen sleep issue after win 8.1

ChrisF500 — Wed, 23 Oct 2013 21:52:50 GMT

I should add that this happens when I'm plugged in (I haven't checked what happens when I'm running off battery power)

Re: Vaio pro screen sleep issue after win 8.1

zaphoid — Thu, 24 Oct 2013 08:37:01 GMT

I am also having this very annoying issue after updating to windows 8.1 (model number SVP1321C5E)

The effect is a windows kernel event id 41 error (http://support.microsoft.com/kb/2028504), scenario 3 with 0x0 in all parameters - dirty shutdown without any warning/saving work..

It happens every time the computer display is turned of by the computer to conserve power. But curiously enough it does not happen when the computer goes into sleep mode (when i just checked, it would could turn on by pushing the assist button).

It happens independently of power source

So i guess a temporary fix is to not allow the display to turn off

[Control Panel\Hardware and Sound\Power Options\Edit Plan Settings -> Turn off display = never]

Re: Vaio pro screen sleep issue after win 8.1

zaphoid — Thu, 24 Oct 2013 10:28:21 GMT

Hm just tried an instance where the computer wouldn't start up after a sleep. So guess this is still a full blown bloody annoying issue...

For the record here is the error message from event viewer:

Log Name:      System
Source:        Microsoft-Windows-Kernel-Power
Date:          24/10/2013 12:21:54
Event ID:      41
Task Category: (63)
Level:         Critical
Keywords:      (2)
User:          SYSTEM
Computer:      xxx
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
    <EventID>41</EventID>
    <Version>3</Version>
    <Level>1</Level>
    <Task>63</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000002</Keywords>
    <TimeCreated SystemTime="2013-10-24T10:21:54.837660000Z" />
    <EventRecordID>7879</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="8" />
    <Channel>System</Channel>
    <Computer>zaphoid</Computer>
    <Security UserID="S-1-5-18" />
  </System>
  <EventData>
    <Data Name="BugcheckCode">0</Data>
    <Data Name="BugcheckParameter1">0x0</Data>
    <Data Name="BugcheckParameter2">0x0</Data>
    <Data Name="BugcheckParameter3">0x0</Data>
    <Data Name="BugcheckParameter4">0x0</Data>
    <Data Name="SleepInProgress">0</Data>
    <Data Name="PowerButtonTimestamp">0</Data>
    <Data Name="BootAppStatus">0</Data>
  </EventData>
</Event>

Re: Vaio pro screen sleep issue after win 8.1

spchris62 — Thu, 24 Oct 2013 18:17:14 GMT

Same problem for me with my SVP1321M2EB after updating to Win 8.1.

When the screen goes to sleep, I cannot wake the vaio at unless I hard reboot it.

For now I turned off screen's sleeping until Sony or Microsoft address the issue

Re: Vaio pro screen sleep issue after win 8.1

kldw40w4000 — Thu, 24 Oct 2013 18:45:26 GMT

Same problem for my SVP1321M2EB. I have tried 3 times, so im confused spending time on this. Other problems are screen light in powersetting don't save, and strage pixels or resolution but windows show it at 1080p.

Re: Vaio pro screen sleep issue after win 8.1

MaximBer — Fri, 25 Oct 2013 12:47:17 GMT

Try to update to graphics driver https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23323&lang=eng&OSVersion=Windows%208.1%2C%2064-bit*&DownloadType=%0A%09%09%09%09%09%09%09Drivers%0A%09%09%09%09%09%09 as mentionned in this US sony forum thread http://community.sony.com/t5/Windows-8/Sony-Vaio-Duo-13-does-not-respond-once-asleep/m-p/207581/highlight/true#M3895 .

Also, there is an ongoing discussion on Microsoft community forum http://answers.microsoft.com/en-us/windows/forum/windows8_1-performance/windows-81-does-not-wake-from-sleeppower-safe-mode/17a696f3-9e49-46a1-b249-c9a088b3f941?page=2 that you may want to follow: even if this seems to affect only Pro and Duo users, the regionalization of Sony forums does not help sony users accross the world to centralize their issues...

Re: Vaio pro screen sleep issue after win 8.1

zaphoid — Sat, 26 Oct 2013 13:15:53 GMT

The graphics driver update solved my problem

Thanks!

Re: Vaio pro screen sleep issue after win 8.1

Caszum — Sat, 26 Oct 2013 19:09:02 GMT

Recently accuquired this laptop. Loving it.
My issue with with sleep after win 8.1 is that when I wake it from sleep or hibernation it will not allow me to change the brightness. So even the automated brightness is broken and it will either stay max bright (usually)

Sony should look into the automated brightness since it is a bit aggressive. With lights on in a bright lit room it still turns up to 100%

Seems there is a thread on going > http://community.sony.dk/t5/PCs-Accessories/Screen-brigntness-won-t-change-after-sleep/m-p/1378602#U1378602

Re: Vaio pro screen sleep issue after win 8.1

spchris62 — Sat, 26 Oct 2013 20:27:11 GMT

After upgrading to 8.1, my screen resolution also appeared wierd although it seemed to be set on 1080p. What I realised was that the size of the text and other items had been maximised.
So did the following:

Press the Windows () key + X.
Select Control Panel.
Click Adjust screen resolution under the Appearance and Personalization category.
Click make text and other items larger or smaller.
Sellect the size you like for all screens

Hope it helps...

Re: Vaio pro screen sleep issue after win 8.1

kldw40w4000 — Sun, 27 Oct 2013 14:31:45 GMT

I have downloaded the graphics driver, but Windows tells me that it's not approved of my hardware manufacture (Sony). How can I then install the new driver? Also, Is there a free tool for fully backup my HD, so I don't need to do a regular restore from the included Sony image? Restoring is so time-consuming because of all updates, programs etc.

Re: Vaio pro screen sleep issue after win 8.1

jostone89 — Sun, 27 Oct 2013 18:45:47 GMT

I too am seeing the same brightness problems on my Pro 13 after upgrading to Win 8.1

The brightness control on the F Keys no have no effect at all.

Re: Vaio pro screen sleep issue after win 8.1

dealneil — Mon, 28 Oct 2013 09:30:23 GMT

The driver update worked for me to fix the problem with Sleep and when the display turns off to save power.

Re: Vaio pro screen sleep issue after win 8.1

wazzamatazz — Mon, 28 Oct 2013 10:17:32 GMT

Updated graphics driver fixed my problem too, thanks!

Bit of a pain that Sony still haven't put the driver on the support site or on Vaio Update yet, although presumably they have to do their own tests before publishing it.

Re: Vaio pro screen sleep issue after win 8.1

DavidA123 — Mon, 28 Oct 2013 11:02:48 GMT

Same issue here, driver did not fix the problem.

Also cannot find a working driver for the Sony Firmware Extension Parser, which was working fine in Windows 8..

Any help?

Many thanks....

Re: Vaio pro screen sleep issue after win 8.1

Dan_GE — Mon, 28 Oct 2013 22:01:41 GMT

Exactly the same problem with my new SVP1321C5E, after update to win 8.1.

When screen goest to sleep, it really sleeps... I have to reboot using the power button.

Help!

Re: Vaio pro screen sleep issue after win 8.1

Peter_McC — Thu, 31 Oct 2013 20:53:28 GMT

Windows update just installed an Intel Graphics Adapter WDDM1.1, 1.2, 1.3 Update. This seems to have fixed the issue for me.