topic Re: PRS-T1 error -99999? in eReaders

PRS-T1 error -99999?

mawarde84 — Wed, 22 Aug 2012 09:35:43 GMT

My PRS-T1 was working fine really like it, but:

It froze,
I reset it,
I went to download another epub, it wouldn't download,
I went to reader store and signed in,
Device authorization came up.
Then "Internal system error. Please try later. If you still experience same issues, take note of the error code and contact Sony Support. (-99999).

So I thought I would use the forum as my contact.

Cheers

Mark

Message was edited by: mawarde84

Re: PRS-T1 error -99999?

mawarde84 — Wed, 22 Aug 2012 09:41:51 GMT

I've found the solution.

Open reader software on the pc and de-authorize the reader and unplug then plug back in and it should automatically authorize again.

You do the de-authorization by going to info - edit - preferences - authorization - then de-authorize the device (not the pc).

Cheers

Re: PRS-T1 error -99999?

Thalamus. — Sat, 15 Sep 2012 22:50:30 GMT

Glad you managed to solve your problem & thanks for posting the solution..:smileyhappy:

Re: PRS-T1 error -99999?

Thalamus. — Thu, 20 Sep 2012 20:36:34 GMT

Hi Ian,

have you contacted Sony support regarding the error code 99999 message.?

Re: PRS-T1 error -99999?

landescape — Thu, 20 Sep 2012 20:48:04 GMT

Yes three times,e-mail and phone.

Clueless,absolutely.

Ian

Re: PRS-T1 error -99999?

landescape — Thu, 20 Sep 2012 22:02:35 GMT

Didn't work for me though.

It is about time Sony sorted this out.

They are quick enough to take your money.

Ian

Re: PRS-T1 error -99999?

derekculloch — Mon, 24 Sep 2012 08:38:52 GMT

I have the same problem with the 99999 error but sometimes it does let take me to an Adobe Id and email password confirmation screen. Sadly when I enter my details it does not accept them and asks me to re enter.

I then cancel the adobe request which disappears and I can enter the store and access my account details, I can but a book but I cannot down load the book. BUMMER.

PRS-T1 error -99999?

Thalamus. — Wed, 26 Sep 2012 20:39:27 GMT

Hi all,

it would seem that this error 99999 message is not actualy a Sony one but is a Adobe/Reader Store issue..

If the de-authorise/Authorise mentioned above does ot help then the only workaround appears to be doing a hard reset of the reader to erase the DRM protction & then re-set up & try again..

Would anyone like to try this & see if it works for you.?

Re: PRS-T1 error -99999?

ColBla — Sun, 30 Sep 2012 16:46:22 GMT

I have recently had my PRS-T1 returned after a warranty repair in which (I was told) the motherboard was replaced, so the device hardware & software should be "clean". I now get this error -99999. I have an ongoing correspondence with Sony support in which they have had me do the de-authorise/re-authorise procedure and the hard reset, none of which works. I await the next "solution".