topic Re: HDR-CX625 stuck on loop when powering up in Camcorders

HDR-CX625 stuck on loop when powering up

Clydesider — Sun, 14 Jul 2019 14:40:03 GMT

My HDR-CX625 camcorder, not even four months old, will not turn on. It just sticks on the "Handycam" opening screen, loops three times then turns itself off. I have checked Sony for help and they won't even repair it, they just say things are "in-warranty exchange" and are not economic to repair.

Does anyone have any guidance on how to fix this?

Betreff: HDR-CX625 stuck on loop when powering up

IamNic — Sun, 14 Jul 2019 16:48:34 GMT

Hello @Clydesider,

@Clydesider schrieb:

they just say things are "in-warranty exchange" and are not economic to repair.

from my understanding that means you would get a new camcorder instead of getting yours repaired 🤔

To me that sounds like a good solution.

- Nic

Betreff: HDR-CX625 stuck on loop when powering up

Clydesider — Sun, 14 Jul 2019 16:59:03 GMT

The problem is this is the second CX625 I have had. The first died about 3 months ago hence getting this second one. Both have died with the exact same problem.

Betreff: HDR-CX625 stuck on loop when powering up

IamNic — Sun, 14 Jul 2019 17:00:50 GMT

Hello @Clydesider,

did you take the memory card out of the camera and tried to start after doing so?

You said you tried other batteries but you did not mention if you took out the memory card as well.

- Nic

Betreff: HDR-CX625 stuck on loop when powering up

Clydesider — Sun, 14 Jul 2019 17:06:57 GMT

Yes, I have taken out memory cards and tried, re-inserted memory cards and tried and nothing works.

It is like it is being turned off before it even starts turning on.

Betreff: HDR-CX625 stuck on loop when powering up

IamNic — Sun, 14 Jul 2019 22:11:32 GMT

Hello @Clydesider,

what happens if you connect the camcorder to your PC/MAC with the USB-plug hidden in the handle? Does it show any reaction?

- Nic

Betreff: HDR-CX625 stuck on loop when powering up

Clydesider — Sun, 14 Jul 2019 23:38:34 GMT

I have just tried this.

It turns the light on to indicate that it is charging or at least receiving power through the USB socket but it just does the same loop three times on the "Handycam" logo right at the start. The PC does not register anything has been connected.

Betreff: HDR-CX625 stuck on loop when powering up

IamNic — Sun, 14 Jul 2019 23:46:48 GMT

Hello @Clydesider,

can you power that particular camcorder with external power while NOT using a battery?

Just to verify the battery connectors are not the issue or something similar.

- Nic

Betreff: HDR-CX625 stuck on loop when powering up

Clydesider — Mon, 15 Jul 2019 01:10:51 GMT

How do I do that? The only cable that came with the camera is the USB one that I am under the impression needs the battery attached to operate.

Betreff: HDR-CX625 stuck on loop when powering up

IamNic — Mon, 15 Jul 2019 15:44:12 GMT

Hello @Clydesider,

I just noticed that as well - I assumed it has a dedicated power-connector like e.g. the HDR CX130E, yet it is charged via USB and I am not sure it can be powered just by that.

If there is no option to power the camcorder without a battery, please confirm that and I will escalate this issue to the support.

- Nic

Betreff: HDR-CX625 stuck on loop when powering up

Clydesider — Thu, 18 Jul 2019 19:14:43 GMT

Hi,

Apologies for the delay in responding.

The shop I purchased the camera from have now agreed to replace it so I will have a working camera from tomorrow. However, I can confirm that there is no way to externally power the camera without a battery attached.

This is the second CX625 camera I have had and both have died with the exact same issue. I am hoping this third one on the way does not do the same. I have no idea what the problem is or what the cause of it is so it is impossible to try and avoid it somehow.

Thanks again for your assistance.

Re: HDR-CX625 stuck on loop when powering up

airandsteam — Thu, 18 Feb 2021 16:05:27 GMT

I also have the same problem has anyone come up with an answer ?

airandsteam

Re: HDR-CX625 stuck on loop when powering up

HannahEd01 — Mon, 22 Feb 2021 16:48:52 GMT

Hi,

Try the following:

- Disconnect the power source, attach the power source again after about 1 minute, and turn this product on.

-Initialize if you can get the menu:

https://helpguide.sony.net/cam/1610/v1/en/contents/TP0000933344.html