topic Re: Help Please with hdr-cx240e video transfer to laptop in Camcorders

Help Please with hdr-cx240e video transfer to laptop

UserNameNotAvailable — Sun, 07 Apr 2019 11:44:58 GMT

Hi, complete technophobe here so apologies for limited understanding!

Have been unable to transfer video from Handy Cam HDR-CX240E to the laptop via PlayMemories Home. Followed an online guide that took me through checking the settings on the camcorder - seemed fine - and then through reinstalling PlayMemories Home - followed instructions and seemed okay.

When trying to import files still getting a message asking me to turn on the camera. Camera is on and plugged in - bought a new cable in case that was the problem. Still getting the same message saying to turn on the camera - again, it's on and plugged in.

Any ideas as to whether I'm doing something wrong or if there are other things I can try doing to sort the problem out? Many thanks

Re: Help Please with hdr-cx240e video transfer to laptop

Sean_Mc — Mon, 08 Apr 2019 12:22:03 GMT

Hi there,

Please see more details on how to transfer video from a Digital8 or MiniDV camcorder to a computer running a Windows operating system here.

Hope this helps.

Best wishes,

Sean Mc

Re: Help Please with hdr-cx240e video transfer to laptop

IamNic — Mon, 08 Apr 2019 13:35:39 GMT

Hey @Sean_Mc,

the HDR-CX240E is a digital camcorder which uses SD-cards as medium, so your tip is unfortunately not helpful.

Hello @UserNameNotAvailable,

What does your camcorders screen show you as soon as you plug the camcorder into your computer?

Did you connect the camcorder via the USB-cable hidden inside the hand strap?

You can easily pull it out of there and connect it to your computer.

- Nic

Re: Help Please with hdr-cx240e video transfer to laptop

UserNameNotAvailable — Thu, 11 Apr 2019 14:58:33 GMT

Hello Sean and Nic, thank you both for your responses and information.

I am very embarassed at how thick I am! I had not plugged the hidden cable into the laptop; I thought that was just for charging it up I had another cable which I thought was what I was supposed to use but that turned out to be the one that you connect to the telly So I bought a mulit purpose one thinking I might have chucked out the one I needed when we moved house a little while ago. And now I discover that the one I was supposed to be using was there all the time Lol, what a wally. Anyway, yes, I have now plugged the right cable in and everything is working perfectly. I'm very glad the forum is anonymous so that no-one knows how daft I am Lol, thank you both again and hopefully I won't be this daft again in future

Re: Help Please with hdr-cx240e video transfer to laptop

IamNic — Thu, 11 Apr 2019 15:05:26 GMT

Hello @UserNameNotAvailable,

no worries, sometimes one is stuck or can't see what is obvious to others - there is no shame in that.

- Nic