topic Re: playmemories install error in Cyber-shot compact cameras

playmemories install error

ehukai — Tue, 14 Aug 2012 14:39:26 GMT

good afternoon folks,

i've just purchased a dsc-hx20v and taken a few snaps which look great, i think!

i have installed the playmemories software and am trying to added the extended options.

it keeps giving me the message cannot start play memories home because the necessary files are missing or corrupted and then it removes the programme shortcuts to the original install.

any hints on what i can do to remedy this? i am by no means a software install noob but for the life of me i cannot work this one out!

thanks in advance

Message was edited by: ehukai

just clarified what the actual error was

Re: playmemories install error

Mick2011 — Wed, 15 Aug 2012 06:23:44 GMT

Hi ehukai, welcome to the Sony Forums

Which operating system are you using? Some versions of Vista and XP are not supported.

Assuming you're not running an incompatible system, you may have some software conflict preventing a successful install. In those circumstances, it's often easier to use an alternative image browser, such as WindowsLive.

Cheers

Mick

Re: playmemories install error

ehukai — Wed, 15 Aug 2012 07:16:56 GMT

Thanks for the reply Mick,

I am using Windows 7 Home Premium, Service Pack 1.

I dont mind using different image software to be honest, I just want to make sure the software supports the gps tagging/tracking function.

Do you have any suggestions?

Cheers,

Ehukai

Re: playmemories install error

Mick2011 — Wed, 15 Aug 2012 09:58:21 GMT

The camera's GPS log is a file that can be exported and read by a number of image editors, as well as more dedicated apps like Google Earth, which will provide tracking info from it. Similarly, tagging is a function of the camera's EXIF file, rather than being dependant on PlayMemories for 'decoding'.

That said, if you think it might be more convenient to use PlayMemories, you could certainly try troubleshooting the install. Not really my department, unfortunately

Cheers

Mick

Re: playmemories install error

Scooterfoxterrier — Tue, 21 Aug 2012 12:43:26 GMT

I have the same problem.

cannot start play memories home because the necessary files are missing or corrupted

dsc-hx20v - Windows 7 (64bit)

A useful answer would be good.

Re: playmemories install error

cmosse — Thu, 23 Aug 2012 13:23:16 GMT

Please have a look at the Sony installation guide:

http://support.d-imaging.sony.co.jp/www/disoft/int/playmemories-home/operation/install/

At which step exactly the error message is displayed?

playmemories install error

nzlgraham — Thu, 06 Sep 2012 20:03:01 GMT

Hi there I have a dsc-hx30v same as the 20 but with WIFI linking. I get the same problem and cannot install PMH. Sony suggest my computer may be incompatible!! I run XP Professional SP3. The error message is particularly unhelpful - it could for example name the missing or corrupted file. The message arrises during the installing part of the process step 7 in the guide above for XP.

Any help most appreciated, some of the features the camera promotes cannot be used without this software.

Message was edited by: nzlgraham

spelling

Re: playmemories install error

blaireau_photo — Fri, 07 Sep 2012 08:39:34 GMT

Hello nzlgraham - Welcome to the Sony Forums

First of all, could you take a look at this page just to be sure that you are trying to install the latest version of PlaymemoriesHome:

http://esupport.sony.com/US/p/model-home.pl?mdl=DSCHX30V&template_id=1&region_id=1&tab=download#/downloadTab

Once you have navigated to the appropriate Windows XP download, you will see that the latest version is 1.3.03 which was released at the end of August.

Thanks,

Simon

Re: playmemories install error

nzlgraham — Fri, 07 Sep 2012 21:46:26 GMT

Hi Simon, yes it is the latest version I have been trying to install. It is called 'PMHome 1303' around 132 Mb download. It is the same version as on the camera and gives the same error message posted above.

I had a session with a Sony person remotely accessing my computer yesterday and he failed also to get an install to work. He believes there is an incompatibility issue with my computer. It even failed trying to install in Safe Mode whic reduces the potential areas of incompatibility. I am frustrated that they say they cannot help further and that their error message is so vague.

If there were some clues as to what sort of software issue could be causing the problem, I could try disabling things. Any ideas?

Thanks, Graham

Re: playmemories install error

Mick2011 — Sat, 08 Sep 2012 04:34:04 GMT

Hi Graham

It's not only uninformative, it's a pretty generic error message too; while there's a chance it could be the same issue as the OP it's quite possible the software conflict relates to an entirely different file on your PC.

The only thing I can add is that there have been very few reports of this error with this version of PMH, which makes me think the installer itself maybe isn't the source of the issue here. If a safe mode install fails it might be that you have a corrupted system file somewhere. The only way to find out if your OS is at fault might be to reinstall it.

Sorry I can't be of any more help.

Cheers

Mick

Re: playmemories install error

nzlgraham — Sat, 08 Sep 2012 10:33:27 GMT

Hello Mick, I've got a lot of software and am reluctant to reinstall XP. I have run SFC Scannow to correct any protected System files, that didn't help.

Never having seen PMH, can you tell me is it worth putting a lot of effort into? I can download photos and manage them well with Picasa. I don't think I can use WIFI to the PC without PMH. I imagine I can use the GPS location stuff with Google Earth. I am not sure about the High Definition video and editting that without PMH. Can you say what is the downside of not having the product?

Thanks

Graham

Re: playmemories install error

Mick2011 — Sun, 09 Sep 2012 08:03:22 GMT

There's nothing especially important about PMH that can't be achieved with other video editors. There's a handy list of suitable editors on Wikipedia: http://en.wikipedia.org/wiki/AVCHD#Editors

If you want to archive at the original quality of the footage after editing, choose an app that supports native editing of AVCHD. However if you transcode to .avi at highest quality you'll see little to no quality loss, which means you can use something (free) like Windows Live Movie Maker, which will perform the conversion and still give really good results.

And of course if you just want to view your vids there are many great players (such as VideoLAN) that will let you do this in native (AVCHD) format, as well as convert to 'easier' formats.

Hope you find something that works out for you

Cheers

Mick

Re: playmemories install error

PJ_Cupcake — Thu, 04 Apr 2013 20:31:29 GMT

Me too !

I run windows 8 (64 bit) - no problems with anything else. Same symptoms as others - installs Lite version, click install advance features, downloads,unpacks, asks accept conditions etc. runs installing for a minute or so then stops with the error message "missing or corrupt file". Lite shortcuts then fail also.

I must have tried it 10 times - uninstalled, rebooted, loaded via different online support path, ran compatability mode XP Serv. pack 3 - still the same. LUN setting and USB auto ok on camera

If Sony cant fix this I may return the HX30V - I would like the picture editor and GPS to work - shame because the camera seems great otherwise.

Cheers

Re: playmemories install error

blaireau_photo — Fri, 05 Apr 2013 11:03:14 GMT

Hello PJ_Cupcake - Welcome to the Sony Forums

I would echo the advice given by Mick above, and it may be worth investigating other video editing software until Sony release an updated version of the PMH software. I know that this is not an ideal situation, but I have seen numerous instances of this problem on the forums for people with a 64-bit version of Windows (whether there is an extra problem with Windows 8 or not may be another issue here).

If you take a look at the list in the link that Mick posted above, you will see a range of software products that you can use to transfer and edit video from your camera.

Thanks,

Simon

Re: playmemories install error

PJ_Cupcake — Sun, 14 Apr 2013 09:32:28 GMT

*** FOUND A SOLUTION ON MY SYSTEM - SEE IF IT WORKS FOR YOU ***

Thanks Simon for the welcome and suggestions.

I spent several hours investigating and managed to get my software working - I will spell out the steps below.
In order to identify the missing files I took a risk and ran some of the leftover exe files from the failed installation and they actually named missing files.
The missing files should have come from the camera "Lite" installation. Something goes wrong with the Lite installation and once that happens no amount of re-installing seems to help.
The leaflet with the camera says you can install the software online or load it from the camera - THIS IS NOT TRUE - the software must be installed first from the camera via the USB and then advanced features downloaded from the internet. Sony need to investigate why it does not download all the files it needs if they think it should work from internet download only in every case.

Steps I took (Administrator user of course and I created a restore point before my first installation) :-

1 I used the Windows control panel uninstall option to uninstall PlayMemories Home. In my case it showed 2 versions - remove both.

2 Use Windows explorer to find the folder "Sony" inside folder "Program Files (x86)". Delete anything remaining there.
In my case there was a single open file I could not delete - don't worry. (probably an open run time library file)

3 Rename "Sony" folder to something else eg. oldSony

4 On the camera -in case it makes any difference - check the camera USB mode is set to AUTO

5 Connect the camera via the USB.

6 The LITE version of PlayMemories Home should fire up. Give the ok to anything it asks.
At this point the LITE version is running from the camera.

7 On one of the windows there is a button to install software on your computer.
Click it and accept the "recommended install" - don't take the "custom" install option (I think this is what causes the error even if you use the same locations etc as the "recommended"). Go ahead with the install.
You may get an error message "cannot stop service" - just ok that.

8 You should now have a fully working version but with no GPS, edit or movies. Give it a good try - the shortcuts should fire it up ok.

9 When you are ready click the button to in install advanced features. Give the usual ok's to the install, again taking the recommended options.

10 Hopefully you will now have a complete working system with all the facilities! Good Luck!

Cheers, Ray ( AKA PJ_Cupcake )

Re: playmemories install error

blaireau_photo — Mon, 15 Apr 2013 06:19:50 GMT

Hello PJ_Cupcake

Thanks for sharing your solution with the rest of the forum - hopefully this information will be of benefit to other users.

Simon

Re: playmemories install error

carlvt88 — Sat, 12 Oct 2013 22:34:40 GMT

Solution 2:

Short answer: reboot computer and try to reinstall

Long answer: I arrived at this thread by googling the same error message. After receiving the failure, I went to the %temp% directory (using win7) and the most recent file was a log file from the install. In it, I searched for errors and found:

MSI (s) (28:8C) [18:09:16:803]: Transforming table Error.

Info 1603. The file C:\Windows\SysWOW64\msvcr100.dll is being held in use by the following process: Name: explorer, Id: 6600, Window Title: '(not determined yet)'. Close that application and retry.
MSI (s) (28:8C) [18:09:16:807]: Transforming table Error.

MSI (s) (28:8C) [18:09:16:810]: Transforming table Error.

Info 1603. The file C:\Windows\SysWOW64\msvcr100.dll is being held in use by the following process: Name: TSVNCache, Id: 5152, Window Title: '(not determined yet)'. Close that application and retry.
MSI (s) (28:8C) [18:09:16:815]: Transforming table Error.

Info 1603. The file C:\Windows\SysWOW64\msvcp100.dll is being held in use by the following process: Name: explorer, Id: 6600, Window Title: '(not determined yet)'. Close that application and retry.
MSI (s) (28:8C) [18:09:16:817]: Transforming table Error.

Info 1603. The file C:\Windows\SysWOW64\msvcp100.dll is being held in use by the following process: Name: TSVNCache, Id: 5152, Window Title: '(not determined yet)'. Close that application and retry.

Seeing that explorer and TSVNCache (I use Tortoise SVN) were holding onto files, I tried rebooting computer to release these files.

Also: when I rebooted, Win7 also installed some updates. I'll never know which was the actual root cause, but it's working now

Re: playmemories install error

devassy — Sun, 02 Feb 2014 02:37:55 GMT

my PC has pmh i own HDRcx200E After formatting pc dowloaded pmb from handycam not working right. cannot upgdate from net. cannot install

Re: playmemories install error

Nobody-in-particular — Sun, 02 Feb 2014 21:21:35 GMT

Hi devassy, have you tried downloading PlayMemories Home from either your Handycams support page or from the PlayMemories Home support site?

Re: playmemories install error

Allab7 — Tue, 23 Sep 2014 09:51:07 GMT

The latest version of PlayMemories issued in September will not work correct on Windows 8.1 although the previous version worked fine. After downloading and running the software, it starts ok and then I get a fault message stating that it will now shut down and that M/S will get back to me if the fault with the program can be resolved. The version of PlayMemories does run ok on my laptop ok.

Allan