topic Re: Betreff: a5100. Smart Remote Control. Unable to update as server is constantly down in Alpha & NEX interchangeable lens cameras

a5100. Smart Remote Control. Unable to update as server is constantly down

abubbler — Sat, 11 Jul 2020 11:18:04 GMT

Re: a5100. Smart Remote Control. Unable to update as server is constantly down

Anonymous — Sun, 12 Jul 2020 18:41:50 GMT

Hi there,

Have you tried a factory reset?

Best wishes,

Re: a5100. Smart Remote Control. Unable to update as server is constantly down

abubbler — Mon, 13 Jul 2020 14:17:27 GMT

Thank you for the reply.

I have done a factory reset, but when trying to update the Smart Remote Control, I get exactly the same message as before. I log in and the message comes up on the screen saying:

"The server is currently down for maintenance. We apologize for the inconvenience. Please try again later. (500)"

It has been showing the same message every time I have tried over the past two weeks.

Re: a5100. Smart Remote Control. Unable to update as server is constantly down

abubbler — Sun, 19 Jul 2020 09:44:59 GMT

Thank you for your reply. I have reset the camera twice now. However on both occasions, when I try to update, I still get the same message. “The server is currently down for maintenance. We apologise for the inconvenience. Please try again later.”

Thank you for the suggestion anyway.

Betreff: a5100. Smart Remote Control. Unable to update as server is constantly down

AlexandruStefan — Tue, 29 Dec 2020 13:02:58 GMT

Have you found a solution to this? I have the same Problem on a7ii

Betreff: a5100. Smart Remote Control. Unable to update as server is constantly down

abubbler — Tue, 29 Dec 2020 14:57:13 GMT

I never did manage to get it to update. However I downloaded the successor app “Imaging Edge” and as I remember it worked after a fashion. Sorry I’m not very clear but I stopped using Imaging Edge shortly afterwards as I found I didn't need it!

Sent from my iPad

Betreff: a5100. Smart Remote Control. Unable to update as server is constantly down

AlexandruStefan — Tue, 29 Dec 2020 15:00:06 GMT

Thank you for the quick answer! Unfortunately googling the issue doesnt give many results so i think ill just have to live with it

Re: Betreff: a5100. Smart Remote Control. Unable to update as server is constantly down

HannahEd01 — Thu, 31 Dec 2020 14:19:40 GMT

Hey, I'm sorry guys but could you explain more? Are you trying to update the cameras? Or to download Imaging edge?

Re: Betreff: a5100. Smart Remote Control. Unable to update as server is constantly down

AlexandruStefan — Thu, 31 Dec 2020 14:44:06 GMT

hi Hannah, thank you for your help. I have uploaded the images describing the problem. Unlike the original poster, i have a brand new A7II bought a month ago. Im trying to update the already existing smart control app from the camera but when trying to log in on the sony server i get the "internal error (500)" error. I tried at least 50 times from different countries and at different times since i bought the camera.

Can you help in any way?

Re: Betreff: a5100. Smart Remote Control. Unable to update as server is constantly down

HannahEd01 — Fri, 01 Jan 2021 13:48:22 GMT

Hi @AlexandruStefan, I'm sorry couldn't take a good look on the pics as they're all need to be rotated. Have you tried removing the app and download it again? it's for free: https://www.playmemoriescameraapps.com/portal/usbdetail.php?eid=IS9104-NPIA09014_00-F00002

Re: Betreff: a5100. Smart Remote Control. Unable to update as server is constantly down

AlexandruStefan — Fri, 01 Jan 2021 14:21:57 GMT

Hi Hannah, i have tried downloading the app but it doesnt work from a computer either, when trying to log in.

Any other ideas?

Re: Betreff: a5100. Smart Remote Control. Unable to update as server is constantly down

HannahEd01 — Mon, 04 Jan 2021 11:06:06 GMT

Hi, do you have Playmemories home installed on your phone? I believe the servers are maintained by SEN who are also maintaining the PlayStation Network, maybe give them a ring: 0203 538 2665.

Best regards,

Hannah

Re: Betreff: a5100. Smart Remote Control. Unable to update as server is constantly down

AlexandruStefan — Mon, 04 Jan 2021 18:23:29 GMT

Hi Hannah. Is there any possibility for you to check my account to see if everything is in working order? It works just fine on my friend's camera who has an A7 he can login and install/Update aps without problems.

Best regards,

Re: Betreff: a5100. Smart Remote Control. Unable to update as server is constantly down

HannahEd01 — Mon, 11 Jan 2021 15:50:34 GMT

Hi Alex, I'm afraid I can't check your account from my end, the safest way to do so is to contact S

SOLVED: Error 500 Sony imaging app / play memories camera app

AlexandruStefan — Tue, 19 Jan 2021 20:18:37 GMT

SOLVED:

so after trying all the information that Hannah provided, nothing worked. The support number seems to not exist or i cannot call it, redirecting me to the playstation network for some reason, and the link provided also did not work.

by a matter of chance and fate, i have made an account here at this link https://account.sonyentertainmentnetwork.com/ where i pretty much just linked my sony account with.

Make sure that two factor authentication is disabled from settings-security.

i waited around 5 minutes, then i went back to my camera, opened the application list, connected to my home wifi, logged in on "my sony" and i could log in! then i went in the application list again and selected smart remote control update, to which it automatically updated and it worked flawlessly afterwards.

it is an understatement saying how much im glad that i can control my app using my smartphone, as it is a super practical thing to have handy.

it seems that there is some kind of bug in sony's network that doesnt allow you to login on your camera unless you are logged in and registered on https://account.sonyentertainmentnetwork.com/

Re: SOLVED: Error 500 Sony imaging app / play memories camera app

sickvnt — Sun, 06 Jun 2021 13:42:07 GMT

Thanks king, i had the same exact problem on a6000 and your solution worked for me perfectly. You re the real one. Fvck sony's developers.