topic Tethered shooting in Alpha & NEX interchangeable lens cameras

Tethered shooting

marietait34 — Thu, 10 Oct 2019 08:39:58 GMT

I have downloaded Catalina to my MacBook and now I can't shoot tethered. When I try to connect the camera the imaging edge crashes and a report is sent to Apple. Is there anything I can do. I've considered deleting and reinstalling the software.

Betreff: Tethered shooting

IamNic — Fri, 11 Oct 2019 23:10:45 GMT

Hello @marietait34,

I suspect macOS Catalina introduced a compatibility issue.

Give the developers of Imaging Edge a few days to provide a fix for the issue.

You can also check the download-page of Imaging Edge to find out if there is a new version.

- Nic

Betreff: Tethered shooting

marietait34 — Sat, 12 Oct 2019 13:34:38 GMT

Thank you. I’ll try again next week and check if there is a new version.

Betreff: Tethered shooting

marietait34 — Wed, 16 Oct 2019 08:57:26 GMT

Is it possible to talk to or email someone at Sony. I have uninstalled and reinstalled the Imaging Edge software and it is still crashing. I can't be the only person to be having problems or am I? I've been going round in circles trying to find contact details.

Re: Betreff: Tethered shooting

Sean_Mc — Wed, 16 Oct 2019 12:13:06 GMT

Hi Marie,

The Sony support team can be contacted here.

Best wishes,

Sean

Re: Betreff: Tethered shooting

marietait34 — Fri, 18 Oct 2019 08:49:57 GMT

Thank you. I've just spoken to someone who has told me that Imaging Edge is not compatible with Catalina so I have to wait for their update. I'm not happy but it is what it is.

Re: Tethered shooting

eyeborg — Tue, 22 Oct 2019 14:47:51 GMT

I can't shoot tethered anymore either after installing Catalina. The Remote app doesn't crash but displays the dreaded non connection warning despite me quitting Dropbox, Google Backup and Lightroom. Any ideas? I use my camera for work so this is a bit of a crisis!