topic Re: Summer cashback- Problems trying to check status of claim in Alpha & NEX interchangeable lens cameras

Summer cashback- Problems trying to check status of claim

MadrileanB77 — Wed, 13 Jun 2018 12:37:24 GMT

I submitted claim this morning and received Claim ID confirmation email, however, when I try to check the status using Model Number and the provided Claim ID I receive an error message that says : Please check the following errors: Claim Invalid.

Anyone else having this issue?

Re: Summer cashback- Problems trying to check status of claim

Win_88 — Fri, 15 Jun 2018 08:58:32 GMT

Hi MadrileanB77,

I think if you give it enough time it will reflect on the system. I'm willing to bet that if you try again now you will get back the claim status rather than an error message.

Win_88

Re: Summer cashback- Problems trying to check status of claim

MadrileanB77 — Mon, 18 Jun 2018 16:43:58 GMT

Hi Win_88,

Thanks for your reply. I have tried again and I still get an error message, unfortunately.

Re: Summer cashback- Problems trying to check status of claim

Win_88 — Wed, 20 Jun 2018 12:24:18 GMT

Hi,

Did you receive any email confirmation about the claim? Did you try a different web browser to check the claim status?

Win_88

Re: Summer cashback- Problems trying to check status of claim

MadrileanB77 — Thu, 21 Jun 2018 12:01:20 GMT

Hi,

I did receive an email from Sony saying my claim was successful and that it would take up to 28 days to reach my account. I can’t however check the status online as I still keep getting the error message “This claim ID is invalid”. It is most probably a glitch or a browser issue as you pointed out.

Thank you!

Re: Summer cashback- Problems trying to check status of claim

freddypowersalive — Thu, 26 Nov 2020 08:16:45 GMT

I'm just wondering did you ever receieve an update?