topic Re: Experience about PENCOED in Alpha & NEX interchangeable lens cameras

Experience about PENCOED

Vidale_C — Tue, 28 Nov 2017 19:03:02 GMT

3 Days ago I have problem with my Sony a7R Mark II and I don't get the solution. only the one way.. I need to send to Sony Central Sevice. but when I finish register for repair in Sony website I get email from them and I need to send the camera to PENCOED.
are anyone have experience about PENCOED?? please share you experience about PENCOED to me before I send my camera to them.
thank you very much.

Re: Experience about PENCOED

Owen_G — Wed, 29 Nov 2017 12:39:25 GMT

Hi there Vidale,

The Customer Service Centre in Pencoed, Bridgend, provides a full UK service and repair solution for both customers and retailers. They have a customer satisfaction score of >80%, and an average turnaround time of 3 days from receipt to dispatch. You can read more about what they do here: http://bit.ly/2AjGuZK, and you can find all the relevant contact and address details here: http://bit.ly/2byAqx1.

We hope this reassures you. Please do let us know if you have any further queries or concerns.

Thanks,

Owen

Re: Experience about PENCOED

Vidale_C — Wed, 29 Nov 2017 17:28:54 GMT

Hi @Owen_G thank you very much for your information. I appreciate that.

Re: Experience about PENCOED

madge115 — Fri, 20 Apr 2018 18:56:46 GMT

have nothing but good service from pencoed very helpful go for it

Re: Experience about PENCOED

zacksdaddy — Wed, 21 Nov 2018 15:49:15 GMT

i phoned sony support about my subwofer speaker on HT-CT290 which suddenly stopped working. they sent me free post details and i sent my speaker off over 2 weeks ago. I received a text confirming they recieved it. I phoned last week and agent on phone gave me a hard time saying i should not have sent it to them. gave her my details and she eventualy found my details. waiting for a part she said . i asked how long repair would take and she said she did not know as it shouldnt have been sent there. Am starting to worry i will not see the speaker again. and the 3 day turaround you mention is well out. Ian

Re: Experience about PENCOED

madge115 — Thu, 22 Nov 2018 10:28:50 GMT

hello to you zacksdaddy sorry to hear of your problems i have had a few dealings with pencoed and have always had agood response from them give them a little time i am sure you will be happy with the results hope this puts your mind at rest we all like to have repairs like yesterday good luck tony m