https://community.sony.no/t5/action-cam/sony-cashback-quot-scam-quot-email/m-p/2578269#M398 <P>My husband has received an email this evening purporting to come from Sony with no title or name on it just my husbands email address and it is not signed.&nbsp; It informs him that the cashback claim has failed because he had sent in a VAT receipt and not the invoice. We only had an invoice which was scanned and sent.&nbsp; The email had a link and the writer suggested we followed the link which my husband did not do as the email looks very dubious.&nbsp; When we claimed the cashback in early January we had trouble sending a photo of the serial number so we phoned Customer Support and we were helped by a gentleman who led us through and got the file sent, he said everything was in order and we would receive our cashback.&nbsp; My question is: is the email a scam or is it genuine and also there seems to be a lot of people on this site complaining that they have not received their cashback, so is the cashback offer a scam by Sony?&nbsp; I'm sure John Lewis who sold us the camera would not be very happy if that is the truth??</P> Wed, 13 Feb 2019 23:16:27 GMT lynnerack 2019-02-13T23:16:27Z https://community.sony.no/t5/action-cam/sony-cashback-quot-scam-quot-email/m-p/2578269#M398 <P>My husband has received an email this evening purporting to come from Sony with no title or name on it just my husbands email address and it is not signed.&nbsp; It informs him that the cashback claim has failed because he had sent in a VAT receipt and not the invoice. We only had an invoice which was scanned and sent.&nbsp; The email had a link and the writer suggested we followed the link which my husband did not do as the email looks very dubious.&nbsp; When we claimed the cashback in early January we had trouble sending a photo of the serial number so we phoned Customer Support and we were helped by a gentleman who led us through and got the file sent, he said everything was in order and we would receive our cashback.&nbsp; My question is: is the email a scam or is it genuine and also there seems to be a lot of people on this site complaining that they have not received their cashback, so is the cashback offer a scam by Sony?&nbsp; I'm sure John Lewis who sold us the camera would not be very happy if that is the truth??</P> Wed, 13 Feb 2019 23:16:27 GMT https://community.sony.no/t5/action-cam/sony-cashback-quot-scam-quot-email/m-p/2578269#M398 lynnerack 2019-02-13T23:16:27Z https://community.sony.no/t5/action-cam/sony-cashback-quot-scam-quot-email/m-p/2579067#M399 <P>Hi Lynnerack,</P> <P>&nbsp;</P> <P>Welcome to the community.</P> <P>&nbsp;</P> <P>If you are not sure about the email it may be worth calling Customer support again to check the status of your claim.</P> <P>&nbsp;</P> <P>Best wishes,</P> <P>Ed</P> Fri, 15 Feb 2019 19:52:55 GMT https://community.sony.no/t5/action-cam/sony-cashback-quot-scam-quot-email/m-p/2579067#M399 EdwinaU 2019-02-15T19:52:55Z