topic Re: WH-1000XM3 Headband Defective- Fallen Apart Under Normal Use in Portable Audio

WH-1000XM3 Headband Defective- Fallen Apart Under Normal Use

KayCee2308 — Fri, 31 Jan 2020 08:02:22 GMT

Headphones bought a year ago. Handled with kid gloves given cost. Literally my prized possession. Wore them a few weeks ago and the small plastic bit on the headphone band fell off. Took them to John Lewis as just over a year old. John Lewis through Sony engineers claiming physical damage so won’t repair unless pay £90. Same story as a number of people on this site. Have declined to pay . Will put sellotape on them before I do that. £300 plus headphones not fit for purpose. I have spent thousands on Sony products over the years. I will not be buying any going forward. Shocking. Can’t post photos as am waiting for John Lewis to return them unrepaired. I will be taking it further.

Re: WH-1000XM3 Headband Fallen Defective and broken Under Normal Use

jumpsuit — Thu, 30 Jan 2020 13:10:44 GMT

Hi @KayCee2308

I saw your other posts about this,

it will be interesting to see your photos.

Cheers

Re: WH-1000XM3 Headband Fallen Defective and broken Under Normal Use

KayCee2308 — Fri, 31 Jan 2020 08:00:04 GMT

I don’t have them at present. I am waiting for them to be returned (unrepaired) by John Lewis and then I will post a photo.

Re: WH-1000XM3 Headband Defective- Fallen Apart Under Normal Use

KayCee2308 — Mon, 30 Mar 2020 10:05:21 GMT

It feels like a lifetime ago since I was worried about these absolutely useless headphones. Posted back by John Lewis with a note saying they’d been repaired but they were not, of course. For those who wanted photos see below.

Re: WH-1000XM3 Headband Defective- Fallen Apart Under Normal Use

KayCee2308 — Mon, 30 Mar 2020 10:21:10 GMT